Calendar import from google missing events

[Andras]

Hi Nick,

To be on the same page, let me summarize:

• You are at the latest version of The Events Calendar (4.5.5)
• Event Aggregator license is valid. (Is everything else green on the Event Aggregator System Status page? The first 4 options.)
• WP_ALTERNATE_CRON is disabled so the default wp cron is running
• Bulk Delete and the Post Expirator have been deactivated since about June 15 <span style=”text-decoration: underline;”>all the time</span>
• The imports did run automatically daily
• No errors on the import history page
• random scheduled imports have disappeared, but they ran ok before

So far I haven’t been able to replicate the issue. For me and for my colleagues the scheduled imports never disappeared. If all the above is true, then something else must be at play here.

The next step would be a longer test phase, that includes deactivating all plugins except for the calendar ones and switching to a default theme like twentysixteen and letting that sit still for a day or two to see if the scheduled imports are still disappearing.

If they stay in place, then activate your theme and wait 1-2 days.

If they stay in place, then start reactivating the rest of the plugins one-by-one (or five-by five to make it faster) and wait 1-2 days again to see if the system still holds.

Continue activating the plugins until either 1) scheduled imports start disappearing => we can narrow down the cause to a couple of plugins; 2) all plugins are active => all works fine.

For the process I recommend the following:

• keep Bulk Delete and the Post Expirator deactivated throughout the whole process
• set the scheduled imports to more frequent than daily
• Enable error logging for The Events Calendar under Events > Help > Event log section (screenshot)
• enable WP_DEBUG

I understand if you wouldn’t want to do that on your live website. In this case making a copy of your site and setting it up under a different domain or subdomain as a staging site would be great. Once that’s done test the site first if you can reproduce the issue. If yes, then you can start with the testing.

If you decide to do it on your live site, then step 0 would be to do a full database and file backup of your site, so you can restore it in case something would go wrong.

I know this is cumbersome work and will take some time, unfortunately it is really difficult to pinpoint the issue. Also, we don’t have any code in place that would automatically delete any scheduled imports, so there is a very high chance some other plugin or code is influencing this. This is what we need to find, and the above test is the way to do it.

I’ll be here for any updates and questions you might have.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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