[Andras]

Hello Janneke,

Thanks for reaching out to us! I’m really sorry about the issue with the ticket numbers. Let me try to help you get to the bottom of this.

Could you also please share a screenshot of the Attendees and the Orders page of the event? You can find the links to these when you hover over the event title under Events in your Dashboard.

To give you some more info on stock handling, which might be affecting this:

• if a ticket is refunded, cancelled, or deleted after a successful purchase then the stock needs to be adjusted manually to reflect the change.
• When a ticket has been purchased for an event, then moved to a different event, that might also show some discrepancy as it will still show up as ‘sold’ for the original event.
• sometimes we have received reports that the stock is not adjusted properly after a purchase with PayPal. Sometimes there is a glitch with the PayPal payment gateway. This can potentially happen with others as well. Unfortunately this is out of our reach and in cases like this it is recommended to get in touch with the developers of the gateway.

Do you think any of the above cases could have happened?

Looking forward to helping you with this.

Cheers,
Andras

[Andras]

Hello Fation,

Thanks for reaching out! What a great and difficult question. 🙂

Our plugins don’t have that option built-in and haven’t used anything like that so far.

If you would like to compare events, then this would be my thinking and approach:

The events are stored in the database as custom post types. They are basically like posts and pages. So You would need a plugin that can compare posts, including the custom post types.

I did a quick google search for “WordPress compare posts” and one of the results was this plugin:

Alike – Any post comparison WordPress

It claims that it works with every post type, so it should also work with events and possible tickets if you would like to compare those. Please note that this hasn’t been tested with our plugins yet, so I cannot guarantee full compatibility.

This is as much as I can give you at this moment. Hope it will help you get started.

Let me know if you have any further questions.

If you decide to go for that plugin we would be delighted to hear about it. Your experience might be useful for other users as well.

Cheers,
Andras

[Andras]

Okay, I see now where you are coming from.

The discrepancy comes from the following, which you can also see on the settings screenshot:

• The percentage fee is calculated per ticket
• The flat fee is calculated per event -> this part is not good for you

At the moment there is no option to change the flat fee from ‘per event’ to ‘per ticket’.

Please give me some time, so I can look around if there is anything we can quickly do about this.

I’ll get back to you as soon as I have something.

Thanks for your patience!

Cheers,
Andras

[Andras]

The Themer’s Guide is the best start.

I would look at template overrides in the wp-content/themes/{your-theme}/tribe-events folder, and in the functions.php file, if there is any code that would remove the Eventbrite tickets part, which is in an iFrame.

There might be a filter with tribe_events_eventbrite_the_tickets removing it.

Let me know what you find.

Andras

[Andras]

Hello Kelli,

Thank you for reaching out!

I’m really sorry about the site crash and the frustration that causes. That is really awful! I’ll do my best to help you out with this.

Are they stored somewhere other than on the main database?

No. All events are stored in the database in the wp_posts and wp_postmeta tables.

Events are custom post types, so the basic information gets saved in wp_posts – just like for a blog. The details of the event (dates and times, meta data, etc.) are then saved in the wp_postmeta table where the ‘post_id’ column contains the ID of the event for reference.

Did this multiplying event issue get solved?

I’m not quite sure what issue you are referring to exactly.

We did have an issue with imported events being duplicated, but I see that you are not using any imports so that is not the case here.

Can you please elaborate what exactly the issue is, maybe point me to a thread where this is discussed? Does it happen to all events, or only recurring events? Only some recurring events? Any detail can be useful here.

The .sql file became so large that I was unable to open and edit it.

Although I don’t know how large your file got, but there are text editors which can handle quite big file sizes. The built-in Windows notepad is unfortunately not one of them but Notepad++ or Atom are pretty good.

Please, let me know how I can assist you further.

Andras

[Andras]

I also saw that you are using somewhat outdated versions of our plugins. I would recommend you to update at least the calendar plugins, after you made a full backup of your website and database, just in case.

A.

[Andras]

Hello Daniel,

Thanks for reaching out with your issue! I’ll try to help you with this.

Our plugins do not automatically delete attendees under any circumstances by themselves. So if attendees show up as deleted that can happen in 2 ways I can think of:

• Somebody logged in and deleted the attendees by clicking on ‘delete’ on the attendee page
• A clean-up / maintenance plugin is used on the site that automatically deletes old posts every once in a while

When attendees are deleted, then their data is completely removed from the database. However, if these are tickets (and not RSVPs) there might be a chance that their order is still in the system. I see you are using WooCommerce, so you will then need to check the orders for this event / tickets for this event.

Likely the easiest was would be exporting all orders – or the orders from a time range when the tickets were on sale – and filtering the exported data in a spreadsheet software like Excel or Google Spreadsheets.

Compare the attendee list and the order list for that event and you might be able to find the missing attendees.

You might also want to check if by chance some tickets have been refunded and the attendees then deleted.

I’m curious to see what you find and if you have any further questions then I’m happy to answer them for you.

Cheers,
Andras

[Andras]

Hello Justin,

Thank you for reaching out!

I’m sorry about all the frustration Event Aggregator has caused you so far. It is rather a complicated thing.

As you can see by the number of releases and hotfixes, we are continuously working heavily on squashing bugs, fixing glitches and improving the quality of the service in general.

As a matter of fact, we have pushed some fixes to our EA server earlier today – nothing visible on your side, don’t need to update – which is addressing some of these issues.

Also we are 2-3 days away from the next maintenance release that addresses another set of issues on the client side.

To get to the issue at hand:

Could you share with me the URLs to the feeds that are pending? I’d like to run some tests with them myself.

Also please send me a screenshot of the setting of that scheduled import so I can mimic it on my test site.

Finally please check your Event Aggregator System Status under Events > Help which shoudl look like this. If you can share a screenshot of that, that’s even best.

Thanks and looking forward to helping you make EA work for you and not against you.

Cheers,
Andras

[Andras]

Hi Jordane,

Thanks for getting back to me.

Unfortunately we were not able to import your system information, I guess because of the maintenance mode. Please go to Events –> Help in your WordPress dashboard and copy your full system information from the black box in a private reply below. Thanks a lot!

Great job on finding the conflict with the theme!

I can try to look at it to see if there is an easy fix. For that I would need to ask for a copy of your theme. It would be best if you could share it through a cloud service and paste in the url in a private reply.

I would also recommend you to get in touch with the theme developer, as this might be something which they need to adjust in the theme itself.

Cheers,
Andras

[Andras]

Hi Caylee,

It’s great that you are setting up a test site! It would be very difficult to progress without that at the moment.

As for the license key issue, don’t worry. Based on our policy you can use the same license key on your live site and on one test site.

These two articles provide you more information on this, plus on how you can move your license key over to the test site if needed:

https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know when the test site is ready, and we will continue from there.

Cheers,
Andras

[Andras]

You are very welcome Laura! Happy we managed to solve this.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Tom,

You are very welcome! Happy I could help.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Tom,

Happy to hear you got that figured! Awesome!!!

Could you also provide a removal code for the ‘Share this Story’ section on each event page?

Unfortunately I cannot. That block on the page is not generated by our plugins. Might be it is driven by the Avada theme (Fusion something) or some other plugin, so you will need to look around if there is a setting for that. This would definitely be the preferred solution.

If you don’t find any setting for this, then as an alternative you can use this CSS snippet to hide that box. It will still be there in the code, but it will not be visible.

Paste the following snippet into the Avada child theme’s style.css file or somewhere in a box in Avada settings where you can do css overrides. (Not the functions.php this time. 😉 )

.single-tribe_events .fusion-sharing-box {
display: none;
}

On the right hand side of the event – the headers for ‘Details’ and ‘Venue’ are both set in green. How can I change these to the colour #ea442c?

Likely there is a setting for this in Avada. If not, as an alternative you can copy this to your style.css file (or the box).

.single-tribe_events .tribe-events-single-section-title {
background-color: #ea442c !important;
}

Hope this helps!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

It’s there in my previous post as well. 😉

The text domain for “RSVP Now!” is event-tickets and the context is list view rsvp now ticket button.

You might need to enter the context as well for this to make it work.

A.

[Author]

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