[Andras]

Hello Bruce,

Thank you for reaching out to us!

I have tested this and have found no issues with it. This is what I did.

• Set up an event with a ticket that has a stock of 5. Shows: 0 Sold (5 Remaining)
• On front end purchased a ticket
• On backend it shows: 1 Sold (4 Remaining)
• Opened the ticket for editing (on the event page), removed the stock number and left the field empty. Clicked on ‘Save this ticket’. It shows: 1 Sold (0 Remaining)
  Note: if there is no stock limit it will always show “(0 Remaining)” on the backend where you add/edit the tickets
• On the front end purchased another ticket. No issues.
• On the backend it shows: 2 Sold (0 Remaining)

I can easily purchase more tickets.

Can you tell me if what you did was different in any way, or if it’s behaving differently?

Note, when you change the properties of a ticket you need to click on the ‘Save this ticket’ button, and <span style=”text-decoration: underline;”>not</span> on the ‘Update’ button which would only update the event details, but not the ticket.

Cheers,
Andras

[Andras]

Hello Dave,

Thanks for going Pro and welcome to the forums!

That’s an interesting scenario that you are trying to set up there.

Unfortunately it is not possible to set up ONE event with multiple days which are separated in time, like you need.

At the moment there are 2 ways to set that up:

• One by one for every date
• as a recurring event

If you would like to sell tickets with ET+ for a recurring event, then you will only need to set up the ticket once, when you set up the event. The same ticket will be presented on all pages of that event. So if you have a stock of 100 tickets, then that is the stock for the whole series. And if people buy a ticket on any event page, then they buy it for the whole series basically.

I hope this clarifies.

At the moment there is no waiting list function for the tickets. It’s either buy, or not buy.

Please, let me know if you have any further questions I could help you with.

Cheers,
Andras

[Andras]

Hi Andrew,

Thanks for using our plugins and welcome to the forums!

I’d love to help you with that challenge. 🙂

Can you share with me a sample of what you are trying to import? I’ll check, test and will let you know what I find and hopefully how we can solve this.

Cheers,
Andras

[Andras]

I just checked couple events in 2016.

Events that have lots of exclusion rules that likely you (or the admin) didn’t put in there are also faulty. Exclusions shouldn’t be generated like this.

Here’s an example: https://cloudup.com/cbjYqdCw9dt

Likely those events would also need to be re-created.

A.

[Andras]

So I ran this on the database to list events before 4.4.

`SELECT * FROM ‘wp_posts’ where post_type=”tribe_events”
AND post_date<=”2017-01-09″
ORDER BY ‘wp_posts’.’post_date’ ASC`

Gave me 652 events. Possibly not all are faulty, as there can be non-recurring events in there and recurring events that were properly ported.

There still might be some after that date, depending on when the plugin was updated.

Can be a start.

Andras

[Andras]

You are so welcome, Jordane!

I’m stoked to hear we managed to solve this conflict! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Mark,

Thanks for pinging me.

We are just wrapping up the post-release tasks of the maintenance release, which we pushed out yesterday. Then we’ll start scoping the logged issues for the next MR and will start working on the selected ones.

Currently I don’t know how big the pool of issues is, but the priority level of this bug is higher than average, so it does have a good chance to make it into the next MR, which scheduled to come in 2-3 weeks at the moment.

By early next week I will be able to tell you if this fix will make it or not.

Hang in there.

Cheers,
Andras

[Andras]

I’m stoked to hear that helped! Awesome!

We cannot take on development and customization projects ourselves, but I can share with you this list of freelance developers who are known in the community and are not affiliated with us. They should be able to help you out with requests like this.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Hi William,

Those are great findings!!! I know what the issue is.

Around version 4.4 or Events Calendar Pro we have changed how recurring events are handled in the background. Afterwards we pushed out more fixes for this so that as many recurring events can be ported to the new system. Unfortunately there are still a handful of events, or rather rules that cannot be ported, mainly custom recurrence rules.

These events usually lead to the result you have shared with me above. And unfortunately the only solution is to delete those events and re-create them. Unfortunately there is no other way.

One way of solving this would be importing the database into an installation that has versions before 4.4. Then you could check how the events are set up. (Though I’m not sure how the recurring events created after 4.4 would behave there.)

Other way is checking the events that were created before version 4.4. It was released this January, so any event that has a ‘post_date’ in the wp_posts table prior to that was created before.

I’ll try to check your database as well and will get back to you with my findings soon. I’m just having issues importing it due to the large size. 🙂 One thing you can help me with still is, I see different table prefixes: wp_pmxe, wp_pmxi, wp_.

Which one is the true one?

Thanks!
Andras

 

[Andras]

Oh, sorry, I left out 2 questions.

No, I haven’t heard or seen that anybody implemented this before. Sounds like an awesome project though!

I guess the Enterprise Team could do it if you have a project of a scale of $25.000 and up.

What I can also recommend is that if you think that is something you would like as a feature then visit our User Voice Page and make a request there or upvote an existing one. (I found this.)

Cheers,
Andras

[Andras]

Hello tb,

Thanks for getting in touch! Wow, what a great question! 🙂

I’m not strong in dev so I asked the team. This is what I got as a response:

“Medium (and on the lighter side of medium if they are talking only about TEC but perhaps the slightly harder side of medium if they mean TEC + PRO, inc. map view with markers etc.)”

Also you will find some other notes and tips in this thread here:

Implementation of OSM (OpenStreetMap)

Let me know if you have any further questions.

Cheers,
Andras

 

[Andras]

This reply is private.

[Andras]

Hello James,

I’m sorry to hear that WooCommerce support hasn’t been really helpful so far.

The ticket stocks are basically handled by the WooCommerce ticket product that is created when you create a ticket.

Trying to get to the bottom of this I have done some more extensive testing with tickets using standard stock, global stock, and simple WooCommerce products, and Cash on Delivery (CoD) and PayPal Sandbox (PPS) payment gateways.

The findings are:

With CoD both the tickets and the WooCommerce product sold without issue. After sales the order status was ‘processing’ and the stock was properly decreased by the purchase amount for the products.

Whenever I used PPS for tickets or the WooCommerce product, the order status was always ‘Pending Payment’, stock wasn’t decreased.
Then I set the status to ‘Processing’, still no change in the stock.
Then I set it to ‘Completed’, and the stock still didn’t reflect the change, not for the ticket, not for the WooCommerce product.

Our ticket products are basically WooCommerce products as well with a bit of extra.

Since there seems to be an issue when purchasing basic WooCommerce products with PPS (and likely PayPal Standard as well) this is an issue that needs to be solved between those two first. Unfortunately there is nothing we can do about this. This is a functionality issue between WooCommerce and PayPal.

I’m sorry if this is not the answer you were hoping for. This is all I can do in this matter at the moment. I do hope that WooCommerce will get out a fix for this.

If you have any more questions related to this topic, let me know.

Cheers,
Andras

[Andras]

Hello there,

Thanks for reaching out to us with your questions.

For the first question on hiding the menu option I would recommend this article, which should help you get this sorted:

https://theeventscalendar.com/knowledgebase/disable-the-events-menu-on-the-dashboard/

Even though I am logged in, Events Calendar Pro does not recognize me as having the privileges to upload a feature image.

What is the role that you have with the logged in user? Can you upload featured images for posts and pages?

Also, no one can upload an event without registering

What are your settings under Events > Settings > Community tab? Do you allow anonymous submissions? If not, then a user needs to register and be logged in to be able to submit an event through the Community Events form.

The one login at wp-admin should enable a premium member to:

– add an event with an image, or an event series
– post
– participate in forums
– edit profile

I can help you with the first one here. The rest of the items are not handled by our plugins at all, but in general you should look at the WordPress Roles and Capabilities.

To be able to add a featured image to an event you at least need to have ‘author’ capabilities. ‘Contributor’ is one level below that and is not enough.

Specifically, contributor doesn’t have the ‘upload_image’ capability.

There are some plugins which allow you to modify roles and capabilities or to even create new ones. You could use one of these to adjust R&C to your needs, but I advise caution not to create a security risk on your site.

In terms of profile, everyone should be able to manage theirs. If you want them to be able to manage others as well, that requires at least administrator capabilities which I would be really careful with.

Hope this helps you move forward.

Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Hi Jesus,

Thanks for reaching out with your question!

At the moment Community Events is not yet WPML compatible. It is on our long term roadmap, but we don’t have a date when this will be done.

To get started on this you will need to create a WPML xml config file and then customize it.

Here are 2 links to the WPML documentation that should help you get started:

How to Make Your Plugins and Themes Compatible with WPML

WPML Language Configuration File

Let me know if you have any further questions.

Cheers,
Andras

[Author]

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