[Andras]

Hello Tim,

Thanks for reaching out to us and for going so deep with this question.

Also thanks for your suggestion. I will need to do some investigation on this if I can get you a quick solution. One rough workaround would be looking for _EventEndDate + 12 hours (or something like that) in the queries. This way some past events will be shown too, but at least the events which are not passed yet will show too. Would that work for you?

Cheers,
Andras

 

[Andras]

Hello Yvette,

I’m sorry you had trouble with renewing your license. Usually you can do that in your account when you log in on theeventscalendar.com. This is also where you will find your license key, should you ever need to look for them.

I’m sorry to hear your events have vanished. I went through your system information – thanks for sharing that upfront – and I see that you have quite a number of outdated plugins running, and WordPress is also on an older version.

I would recommend the following to start with:

• Create a full backup of your website files and your database. I see you have the UpdraftPlus plugin, that should help you with this task.
• Update WordPress to the latest version
• Update your plugins to the latest versions – Here I see you have the latest from Events Calendar Pro, but you are using an outdated version of The Events Calendar. This can also cause some glitches.
• Our “The Events Calendar: WooCommerce Tickets” plugin is not maintained any more and has been replace by Event Tickets Plus. I see you have a license for that, you can download it from your account here. Migrating from WooCommerce Tickets to ET+ should be easy. This and this articles are a good start.

A note: before updating WooCommerce it is recommended to go through their update guide.

Let me know if you need further guidance on this.

Once you are up to date and you still have the issues we can start digging further.

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hey Frankie,

Thanks for reaching out! No worries about the forum, I moved it.

Give this snippet a try:

/* Tribe, add structured data to list view */
function tribe_venue_structured_data ( ) {

// bail if not a venue
if ( !tribe_is_venue() ) return;

global $wp_query;

Tribe__Events__JSON_LD__Event::instance()->markup( $wp_query->posts );
}
add_action( 'wp_head', 'tribe_venue_structured_data');

Let me know if that does the trick.

Cheers,
Andras

[Andras]

Hey Chris,

Yeah, the ‘Event will not occur’ entries are a sign of what I mentioned above. It is an unfortunate side-effect of the update at version 4.4 which appeared in some cases.

There are 2 option to solve this, and unfortunately both of them require manual work:

• delete the exclusions
• delete the whole event and re-create it

Re-creating the whole event with the recurrence rules is definitely the safer option and possibly the faster option as well. Creating one event is surely faster then deleting 40 recurrence rules.

I checked if it can be done manually in the database. Yes, but requires even more work.

I’m sorry if this is not the answer you were expecting. I really wish I could provide a better solution for you.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Sorry, I was under the impression you are using a child theme already. Sorry for the delay this has caused.

If I remember correctly then in the theme package of Avada there should be a child theme as well. When you unpack it, there should be an ‘Avada-Child-Theme’ folder.

In case you cannot find that you can find a copy here. Just unpack an put it in your wp-content/themes folder. The full path would be:

/wp-content/themes/Avada-Child-Theme

Then make sure you have the modified single-event.php file there as well.

After you activate the child theme you should be all set.

Since it is a child theme, it will take over all the settings from the parent so you will not need to worry about that.

Holler if you need further assistance with this. I’m happy to help you out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Sarah,

thanks for the feedback, I relayed it to our design and dev team.

A team mate did try to do the above for one of our plugins. He did succeed but there is no clean way of doing this.

Let me know if I can be of any further help.

Cheers,
Andras

[Andras]

Hi Derek,

Thanks for sharing that.

errors […] shows as UTC

I believe this is independent of your WordPress site setting. It likely is a server setting. So no matter what timezone your WordPress site is set to, this error log will take the setting from the server (or always uses UTC). No need to worry about this.

I don’t see anything unusual in your sysinfo so we’ll need to dig further.

We do have some errors reported coming from php 7.1. Though didn’t see anything similar to this, it could be caused  by that.

We can do couple of things here:

• Run a conflict test: please deactivate all plugins except for the calendar and ticket ones and check if you are still getting the error. If no errors, then activate woocommerce, then the other plugins one-by-one.
• Try to switch to a different php version, i.e. 7.0 and try there
• I will try to set up a php 7.1 test environment to check, this will take some time though

Let me know if you find anything, and I’ll get back to you as soon as I have something.

Cheers,
Andras

[Andras]

Sorry to hear that Harry.

At the moment there is no other was I can think of.

Note though, that if you delete an ignored event, then it will be re-imported with the next import (if the event fits the import filter criteria).

Is there anything else I can help you with before closing this ticket?

Cheers,
Andras

[Andras]

Stoked to hear Jeff, awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Kernel,

A developer did a fix which successfully passed the first test. It needs to go through one more round of test, if it passes it will be released with the next MR, hopefully later this week. Hang in there, fix is on the way.

Cheers,
Andras

[Andras]

Hey Maiyu,

We have plenty of visitors and WP cron is running correctly.

Cool, so we shouldn’t have to worry about that.

 

Weekly shouldn’t take a week to test since it can be set up to run today. You can select day and time of day that you would like it to run.

I understand your approach. However manually adjusting settings can have an influence and the cron might kick in, while if I properly wait the one week it might have a different result.

I am not entirely sure if daily is running correctly since many scheduled imports are reporting “Unknown” for last import. What does this mean?

“Unknown” can mean a couple of things. For example the import didn’t run before. Or it ran couple of times but the last didn’t finish with success.

If you go to the history page you can get more information on the status if you hover over the icon next to the import name. (screenshot)

Is there a way I can quickly search and replace all database entries for aggregator scheduled imports

For every import you need to make changes at 2 places.

1) wp_posts table post_content and post_title

Screenshot

2) wp_postmeta table, rows with the following meta_keys:

• _tribe_aggregator_frequency
• _tribe_aggregator_schedule_day
• _tribe_aggregator_schedule_time

Screenshot

Please note that it hasn’t been thoroughly tested if this works.

Last but not least, are you working on a fix for the bug, and do you think you are getting close?

It hasn’t been confirmed as a bug yet. In the beginning you reported an issue with weekly imports, which I first need to try to reproduce. If I can, then it will be logged as a bug and a developer will take a look. (My weekly import should run tomorrow.) (I just checked our backlog, I couldn’t find anything logged that is similar to this issue.)

Regarding the issue with the daily imports, you just reported that you are having issues. We still need to find out the details about those.

Are you still getting more issues with the daily imports? All dailies have an error, or only some? If you look at one feed with daily import, how does that get errors? These details will help us get closer to the source of the issue.

Andras

 

[Andras]

Hi LaVonne,

You did the right thing with the copying, good job!

To use the child theme you need to go to Appearance > Themes in your dashboard and choose the ‘Avada Child’ as your active theme.

Using the child theme is recommended, so if you make any changes to your theme – adding CSS to style.css, some code to functions.php, or modify templates like above – then these changes don’t get lost with a theme update.

Let me know how that works out.

Cheers,
Andras

[Andras]

Hey Steven,

I looked around a bit and might have found something that could help.

There is a template file,

\the-events-calendar\src\views\default-template.php

which you can override (=> Themer’s Guide), that has a ‘get_header()’ in it.

For this template to work you will need to have the setting Events > Settings >  Display tab > Events Tempate > Default Events Template.

If you want to use the ‘Default Page Template’ setting, then you either need to look around in your theme’s template files, search for it and add it there. If you have a page.php file in your theme, then that would be your best bet.

In this case it is also recommended to use a child theme, so that your settings don’t get lost with a theme update.

Let me know if this helps you move forward.

Cheers,
Andras

[Andras]

Hi Matthias,

I talked with the EA team, they will have their weekly meeting later this week where it will be brought up. I will be able to tell you more after that happens. Hang in there.

Cheers,
Andras

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