events dispeared

[Yvette Adams]

events have disapeared.. Don’t have details for update so purchased new. however events still havn’t turned up

[Andras]

Hello Yvette,

I’m sorry you had trouble with renewing your license. Usually you can do that in your account when you log in on theeventscalendar.com. This is also where you will find your license key, should you ever need to look for them.

I’m sorry to hear your events have vanished. I went through your system information – thanks for sharing that upfront – and I see that you have quite a number of outdated plugins running, and WordPress is also on an older version.

I would recommend the following to start with:

• Create a full backup of your website files and your database. I see you have the UpdraftPlus plugin, that should help you with this task.
• Update WordPress to the latest version
• Update your plugins to the latest versions – Here I see you have the latest from Events Calendar Pro, but you are using an outdated version of The Events Calendar. This can also cause some glitches.
• Our “The Events Calendar: WooCommerce Tickets” plugin is not maintained any more and has been replace by Event Tickets Plus. I see you have a license for that, you can download it from your account here. Migrating from WooCommerce Tickets to ET+ should be easy. This and this articles are a good start.

A note: before updating WooCommerce it is recommended to go through their update guide.

Let me know if you need further guidance on this.

Once you are up to date and you still have the issues we can start digging further.

Looking forward to helping you solve this.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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