[Andras]

Hello Daniel,

Thanks for getting in touch! Wow, I surely want to see that wild-west website!

Great questions you have, let me help you out here.

The event calendar is to be used to sign up to an event without having to make a payment.

This is possible with the free The Events Calendar and Event Tickets plugins.

Event Tickets will allow you to collect free RSVPs / registrations from users. With this you can collect one name and email address per registration batch, meaning if a person sends 3 RSVPs at once (basically signals 3 attendees) you can collect the details of the person making the registration.

are we able to obtain information from them on how best contact them?

If you would like to collect more information than that or if you would like to collect information for each and every person registered, then you will need Event Tickets Plus. With ET+ you can set up extra fields (text, radio, checkbox, dropdown) to collect further information.

Are you able to cap the amount of people who sign up

Yes, you can set an available stock for both RSVPs and Tickets as well.

I hope this helps. Let me know if you have further questions or if you need more clarification.

Cheers,
Andras

[Andras]

Hello Joanne,

Thanks for using our plugins and welcome to the forums!

I think I can help you with your questions.

As a start could you please share your system information with me?

Hi Im having problems with the Events calendar showing on it page, It was working before until I installed events calendar pro.

On what page / url would you like to show the calendar?

If you already have a page with the slug ‘events’ and you did not change the default slug of The Events Calendar under Events > Settings >  General tab, that can cause a conflict. Check and if they are the same (TEC uses by default ‘events’) then change one of them.

The event is only on for one weekend in the year so can the calendar only show that weekend but sell tickets from now until the event?

You can try copying this snippet in your theme’s functions.php file. If you have the month view as default then the calendar will automatically show the month, which you set in line 28.

https://gist.github.com/andrasguseo/6df4bf6911608bcc33d2deb9c795a37f

You might also be able to adjust that snippet to work for other views if needed.

Selling tickets: by default there is no time limit set up for ticket sales. So if you create a ticket without defining a start purchase / end purchase date, then they will be available as of the moment you save the tickets until the event starts.

Also, can I show events that are on in venues…

Yes, absolutely. Every venue that you set up will have a slug and a page, and that page will list the upcoming events on that venue. Here’s an example from our demo site:

http://wpshindig.com/venue/warrandyte-primary-school/

and have that appear under the venue photo/location and decspiriton as I have a section for each of them in the venue page??

I’m sorry, I don’t quite understand what you would like to appear where. :blush:

Could you please explain this in detail?

If you would like to modify how an event page or view looks, then you can create template overrides. You can find more on that in our Themer’s Guide.

Please let me know if you have any further questions.

Cheers,
Andras

[Andras]

An additional note I would like to point out, licenses received through the NPO program <span style=”text-decoration: underline;”>do not</span> include support. In case you will require support you will need to purchase a license.

Andras

[Andras]

Hello Jessica,

Thank you for reaching out to us! I’d be happy to answer your questions.

1. The $89 license fee is for one year, so after the year is up you will need to renew your license if you would still like to receive updates and support for our premium plugins. You can find further details here in our support policy.

2. No, you don’t need to re-apply every year. It is a one-time approval.

If you purchase a license you will have 30 days to ask for a refund. There are more details on this in our refund policy.

I will check with my colleagues if they can look at your application soon.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Hello Dan, thanks for reaching out!

Let me try to answer your questions.

have an event attached to a buddypress group,

For this feature you will probably need some custom development. Not sure this can be done out of the box.

be able to save it as a draft

It is possible to save events as draft. If you are using community events to submit new events, there is a setting which allows you to set all submissions to Draft, Pending Review, or Published.

the ability to collect attendee data

This is possible with Events Calendar PRO, however this is not implemented on the community events submission form. So once an event is submitted through community events, an admin or editor would need to edit the event on the backend and add the needed fields to collect the data.

If you are creating events through the backend you can add the fields straight away, but this will not give you the possibility of collecting fees separately.

the ability to export this data in an easy to use format

There is the ability to export the attendee list in CSV format or to send it via email.

Set variable pricing – some events will have a transport / meal option so will cost more. There are also tickets available for non members to purchase at a higher price.

Not quite sure what is the exact functionality you need here.

There is the possibility to set up multiple tickets for an event. For example you can set up:

• Single ticket
• Single ticket + t-shirt
• Single ticket + meal
• Single ticket + t-shirt + meal
• Reduced ticket
• etc.

There is no possibility out of the box to have “product add-ons” where you can set extra fees with the tick of a checkbox.

What you can possibly do is use the WooCommerce product page to sell the tickets, and then you can use a WooCommerce plugin to have product add-ons.

Communicate with event attendees – be able to email people attending the event.

There is no communication system built-in to our plugins. You will either need to use a separate plugin for that, or go the traditional way of using emails.

the committee are wary about spending more money until we can be absolutely sure that solution will fit the majority of our needs

I can totally understand that. Though we don’t offer trial versions of our plugins we do have a 30-day no-questions-asked money-back policy if you decide that our plugin is not the one for you.

I hope these will help, and if you have any more questions then let me know, I’d be happy to answer them for you.

Cheers,
Andras

[Andras]

Hi Craig,

Thanks for getting in touch!

Once a user of an event is deleted, it is removed from the database almost without a trace. The entry of the ticket is deleted from wp_posts and the corresponding metadata from wp_postmeta is also deleted.

However, the WooCommerce order is not removed, so you should be able to see the order in the system. Unfortunately the ticket cannot be re-created from that order, but you can manually add a new order with the user data and the ticket to the system. This way a new ticket will be created for the user.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Derek, I also got the recommendation to try to increase the max_allowed_packet size in mysql.

This article might help:

https://dev.mysql.com/doc/refman/5.7/en/packet-too-large.html

Andras

[Andras]

Hello Nick,

Thanks for reaching out! What a great question!

The email addresses look proper on the front-end. On the code side however most characters are converted to their html entities.

This email address:

[email protected]

looks like this in the code:

andras@tri.be

And on every pageload it is randomized which characters get encoded.

Hope this clarifies. Please let me know if you have any further questions. I’d be happy to help.

Cheers,
Andras

[Andras]

Hi first4websites,

I’m taking this over from Shelby. I’ll see if I can move this along soon.

Cheers,
Andras

[Andras]

Thanks Derek, let me know when you have that virtual server up.

Meanwhile I’ll try to ask for a second pair of eyes to take a look at this.

Cheers,
Andras

[Andras]

You are so welcome LaVonne! Happy I could guide you through your first experiences with WordPress. 🙂 You are doing great and soon all of this will be like second nature to you. 🙂

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You’re welcome Harry!

I am going to close this ticket for now, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You are very welcome!

Is there anything else I can help you with before I close this down?

Andras

[Andras]

Hey Fabricio,

Thanks for using our plugins and welcome to the forums!

I quickly tested the RSVP extension on my test site and works fine.

When do you get the whitescreen? After activating the plugin or after sending an rsvp?

Do you see any error messages?

What messages do you see if you set WP_DEBUG to true in your wp-config.php file?

Also make sure that after activating the plugin you go to Events > Settings >  Tickets tab and fill in the full URL of the thank you page.

You can also go through our conflict testing guide and see if that brings up something.

Let me know what you find.

Cheers,
Andras

[Andras]

Hey Fabricio,

Thanks for reaching out!

I will close this down and we’ll deal with the issue in the other thread.

See you there!

Cheers,
Andras

[Author]

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