How to Undelete an Attendee

[Craig Zielinski]

An attendee was inadvertently deleted before checkin for a live event.

Is there any way to undelete or add them back to the attendee list?

I can’t see an obvious way of doing it systematically.

[Andras]

Hi Craig,

Thanks for getting in touch!

Once a user of an event is deleted, it is removed from the database almost without a trace. The entry of the ticket is deleted from wp_posts and the corresponding metadata from wp_postmeta is also deleted.

However, the WooCommerce order is not removed, so you should be able to see the order in the system. Unfortunately the ticket cannot be re-created from that order, but you can manually add a new order with the user data and the ticket to the system. This way a new ticket will be created for the user.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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