[Andras]

Hey Rob,

It’s unusual for a plugin to not have a full uninstall option isn’t it?

That usually depends on the plugin developer how it is implemented. We have chosen not to delete any data on plugin uninstall. This also ensures that if a user needs to manually reinstall the plugin, the events and the data is unaffected.

You will need to delete:

• the customers and their metadata
• the WooCommerce orders and their metadata
• the purchased tickets and their metadata
• the events and their metadata

The purchased tickets you should be able to delete if you go the the attendee list of the event, check all checkboxes and select ‘Delete’ from the bulk action dropdown. Here’s a screenshot: https://dl.dropbox.com/s/bvfule3bjx18ipz/shot_180917_161837.jpg

For WooCommerce orders you will need to look around in the WooCommerce documentation.

I just checked some details of Bulk Delete. It can delete Meta Fields as well.

Let me know if I can be of further help.

Cheers,
Andras

[Andras]

Thanks for those screenshots and the URL, it definitely helped.

Digging into this, I’m afraid this is a limitation coming from Google itself.

In your Google calendar you have the address defined as one string. Since addresses are formatted differently for different countries, or even by different people, it is impossible to determine what part is the house number, the street, the district, city, state, zip, country…

If Google calendar would have more depth for the address, then it could be done. Unfortunately we have to wait for that.

Sorry if this is not the answer / resolution you were expecting. I wish we could give you a solution for this, alas, our options are limited here.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hey Kevin,

Yes, since the PDFs are generated per ticket and not per order, you will have one PDF per ticket.

You will however receive all tickets in one email (as the email content), which you could print / save as PDF, then you will have all of them in one.

Hope this helps.

I will leave this thread open for now so you can get back to me with more questions.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi again,

Thanks for the screenshots, that helps!

When you created the tickets with the shared capacity, did you set up a limit for them individually? Like this: https://dl.dropbox.com/s/kc6f4cep9a2778x/shot_180917_153712.jpg

Could you send me some screenshots of how the tickets themselves are set up?

Thanks!

Andras

[Andras]

Hi Lumile,

Thanks for clarifying!

I quickly tested this on my test site with WPML. I checked it with both settings 1) different languages in directories (domain.com/en); and 2) language added as parameter (?lang=en).

After making a change I re-saved my permalinks under Settings > Permalinks.

I have the most recent version of WPML and its companions.

I have the .po language files of the plugins updated and translated, at least the slugs / urls in question.

I disabled month view cache under Events > Settings > Display tab, and I don’t have any caching plugin active.

And it works as expected, gives me the results you are looking for.

If you have done all this and it still doesn’t want to work, then the next step would be setting up a blank site with TEC, EC Pro and WPML plugins, and check if you can recreate the issue, or if it works properly. We will be able to move forward from there.

I’m sorry if this seems like a lot of work. At the current stage it’s impossible to say where the issue is on your site, especially since I’m not experiencing the same.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Happy to hear it helped.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Sorry to hear about your disappointment.

Until now this feature wasn’t requested very often, as your scenario (buying tickets with your admin account for someone else) is quite unique. As you said, “nobody else has ever expected this”.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

This essentially is a custom development task and so is outside of our stated scope of support. I already gave you some pointers that can help you get started. If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Cheers,
Andras

[Andras]

Hi Dolores,

Thanks for reaching out to us and for reporting this!

I have tested this and it looks like we have a bug in the plugin. I created a bugticket and our developers will take a look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi norfolkwineandspirits,

Thanks for reaching out!

Sorry to hear about this issue with the import.

We are aware of some glitches with the addresses when they are imported from Google calendar.

Could you please share with me 2 thinks:

The url of the feed that you are importing.

A screenshot of the above event / venue in the Google calendar.

Thanks,

Andras

[Andras]

I just did some trial and error and the following css might do the trick for you:

[code language=”css”]
@media only screen and (max-width: 768px) {
#tribe-events-content.tribe-events-list {
width: 100%;
}
}
[/code]

Let me know.
A.

[Andras]

Hi Lance,

Thanks for getting in touch!

Does this also happen if you switch to a default theme like twentyseventeen or twentysixteen?

My hunch is that your theme is somehow interfering with this.

Let me know what you find out.

Andras

[Andras]

Hi,

Your best bet would be to create a template override. Our Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/  – will get you started on that, in case you didn’t do so already.

You should create an override for this file:

wp-content/plugins/the-events-calendar/src/views/modules/meta/details.php

here:

wp-content/themes/[your-theme]/tribe-events/modules/meta/details.php

and modify the file according to your needs.

“Details” is in row 56.

You might need to use some functions to call in the start / end times. Try here:

• https://developer.wordpress.org/reference/functions/

Probably these two:

• https://theeventscalendar.com/function/tribe_get_start_time/
• https://theeventscalendar.com/function/tribe_get_end_time/

Hope this helps you get started.

Let me know if you need further assistance.

Cheers,
Andras

[Andras]

Hallo maccandy,

Thanks for reaching out!

This is a tricky one. 🙂 I can help you with it.

You need to look for the string ‘%s Category’.

Screenshot: https://dl.dropbox.com/s/8is2198xjz9gjn3/shot_180913_140723.jpg

It is done like this in case someone decides to use something else than ‘Event’ for the events.

Once you translate that, both singular and plural, you should get your result.

Let me know how that works out for you.

Cheers,
Andras

[Author]

Posts