[Andras]

Hi Krystyna,

Thanks for getting in touch! I’m happy to help you with this one.

Based on your description I believe you are doing everything right.

It would be great if you could try to re-create this again and send me a screenshot on how the event is set up and what are the recurrence rules.

(Note: if you set up a private event, that will not be visible to your visitors.)

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hi,

Thanks for reaching out!

I checked your site and when I clicked on “next month”, then December loaded in about 4-5 seconds.

I checked some other months as well, an it looked like December has the most events, some 100+. That definitely can take some time to load.

What you can do is:

• Enable month view cache under Events > Settings > Display tab
• Use a caching plugin (without minification)

Here are 2 articles that might give you some further insights, ideas:

• Performance Considerations
• Caching Basics

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Sarah,

A workaround could be using a shortcode that comes with Events Calendar PRO and insert that in a page. That page will definitely have an id and you can exclude that.

Would this be an acceptable solution for you?

Andras

[Andras]

Hi Erik,

Thanks for getting in touch.

I will need to check with my colleagues if that can be changed in the future.

Your best bet and probably the fastest would be making 2 separate purchases. Once the imported bundle, and then Community Events.

Since the Importer Bundle already has a discounted price (25 %off) you wouldn’t get an extra discount on Community Events in the cart.

Hope this clarifies. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello instadesign,

Thanks for using our plugins and welcome to the forums!

I apologize for the slight delay in replying, we are experiencing heavy loads in our support forums at the moment.

I’m really sorry about this issue with the ticket sales. Let me try to help you with this.

I repeated these steps, carefully, and the same thing happened again 3 times.

Not sure why the stock levels did not change. Since the products are handled by WooCommerce it could be an issue there.

I even tried removing the end sale time…

I did some test to see what could be happening. What I found is that if you remove the end sale time, then at saving 12:00am will be automatically inserted and saved. That is basically the very first moment of the day so on that day the ticket will not be shown any more.

When creating a ticket then the start date / time will automatically be the actual time and date, and the end date will be the end date and time of the event.

What might influence the showing of the tickets is a difference in timezone.

• What is your WordPress timezone set to?
• What is the timezone setting for your events, under Events > Settings > General tab (bottom of the page)
• What is the timezone of the event itself?
• What timezone are you at?

I will try to do some more investigation until you get back to me with these.

Cheers,
Andras

[Andras]

Hello Daniel,

Thanks for using our plugins and welcome to the forums!

The issue I believe is that you have included the currency icon in the price column. Once you remove that and you only have numbers there the import should run fine.

Let me know if that solves it.

Cheers,
Andras

[Andras]

Hi oogly,

Thanks for reaching out to us! Sorry to hear about your issue with the capacity settings. Let me try to help you with it.

I tested changing the capacity to ‘0’ and we might have a bug here. I’m still waiting for clarification if that is intended or not. Note, that you can set the capacity to negative numbers, in case that helps.

… it still shows as Sold Out

To investigate this I will need some further details. Can you share some details / screenshots with me?

• How many tickets are set up?
• How are the tickets set up? What is their capacity (shared or independent) and cap?
• How many of the tickets have been sold?
• Have any capacity numbers been changed after some sales were made?

Thanks and cheers,
Andras

[Andras]

Hey Andy,

Thanks for using our plugins and welcome to the forums!

I believe this extension will do what you need:

https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

Please check and let me know.

You can find some further extensions here.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Kelli,

Thanks for reporting back! Stoked to hear we are a step closer.

If the theme is causing this issue then I can think of 2 places where we can look for this glitch:

• In the functions.php file of theme / child theme there might be a piece of custom code. If you find any custom code here that looks like it’s doing something with the events, then comment out that part and check. (Or you can comment out everything and add them back one-by-one.)
• There can be a template override that comes with the theme. The template overrides can be found in this folder: wp-content/themes/[theme or child theme folder]/tribe-events. Simply rename the folder to ‘_tribe-events’ and the overrides will not be activated. Then check if you still have the issue.

Let’s see where this gets us.

Cheers,
Andras

[Andras]

Hi Dave,

I totally understand you don’t want to mess around with a live site.

Would it be possible to make a copy of the site and create a staging site where we could play around?

The case is definitely unusual. I see that you are using the latest plugins, which already has the fixes for this. And I just did some tests again and cannot replicate the issue.

When you create a new recurring event, does that produce the same result? For example if you set up something for October 15, then let it repeat once a month for a couple of months – maybe until April 2018 to get to the next DST change – does that give you the same result?

Note: if you create a private event, then I believe only you will be able to see it in the calendar when you are logged in. Other visitors to your site will not see it.

[Andras]

Hi Craig,

Thanks for testing it and sharing that screenshot. The screenshot helps.

What happened there is you set up an event that starts on December 11 at 2pm and ends on December 28 at 6pm. This is your basic event.

Then you set up this event to recur every M-T-W-T.

If you change the end date to December 11, I believe all should be fixed.

Hope this clarifies. Please check and let me know if that fixes it.

Cheers,
Andras

[Andras]

Hi,

I have tested this on my test site with only the most recent calendar plugins active (TEC 4.6.4. PRO 4.4.19 and Filter Bar 4.5.1) and the location search works fine without error messages. So we need to dig a bit further to find out what can cause this here.

The starting points are the following:

• Update the calendar plugins to the latest versions if you haven’t done so yet. (Based on your system information you are one version behind on TEC and PRO)
• Deactivate all plugins except for TEC and PRO and deactivate
• Use a default theme like twentyseventeen (I see you are already on that 😉 )
• Switch off / disable cloudfront and any other caching / CDN service for the full site, not only the calendar plugins

If the search works like this as it should, then we can start adding things back one by one. If it still doesn’t work, then we will dig even further.

This is getting exciting. 🙂

Cheers,
Andras

[Andras]

Robert, thanks for sharing your solution, that is much appreciated!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Katie,

Thanks for getting back to me. Hope everything is all right with the family.

“Sr. High Retreat” should be from the 3rd-5th, but is displaying as the 4th-6th

I believe this is the result of the glitch I was mentioning. We are not quite sure yet why this is happening.

I noticed that some of my events seem to be repeating weirdly– Sr. High retreat & on-going Christmas Setup seem to display several times.

Does it look like these are duplicates? Do these appear after an import has run?

Andras

[Author]

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