[Andras]

Hi David,

Thanks for your question.

Out of the box that is not possible.

The map is provided to us through the Google Maps API and it is limited what we can do in terms of the pins / markers on the map.

Here is a snippet that will show you how you can modify some of the elements:

add_filter( 'tribe_events_ajax_response', function( $data ) {
if ( empty( $data['markers'] ) ) {
return $data;
}
foreach ( $data['markers'] as &$marker ) {
// Change the following line to modify the markers as needed
$marker['title'] = 'New event title';
$marker['link'] = 'slug'; // this will change https://domain.com/events/map/slug
$marker['link'] = 'BRAND NEW TITLE OH YEAH BABY';
}
return $data;
} );

With some extensive coding and extra JS that redefines the content based on different criteria it might be possible to achieve what you are looking for, but that is beyond the scope of our support.

I hope this can get you started. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hello Remigiusz,

Thanks for going Pro and welcome to the forums!

I’m really sorry about this map issue. We know about the problem and a fix is already on the way. If all goes according to plan it should come next week.

Until then there are 2 things you can try.

1. Go to Events > Settings > General tab and in the Map Settings section you might see a button saying ‘Fix Venues Data’. (screenshot) If you see that, click it and check if that solves the issue.

2. Edit the venue in question and check the ‘Use latitude + longitude’ box. Fill in the data and update. Then check if it appears in map view. (This should fix it, that data is likely missing.)

Let me know what you find.

Cheers,
Andras

[Andras]

Hi artssd,

Thanks for using our plugins and welcome to the forums!

Sorry to hear about your issue with the timezones.

To be able to give you better help, could you share with me the Facebook feeds that you are importing and having trouble with?

Also please let me know what your Timezone mode setting is under Events > Settings > General tab > Timezone Settings section (bottom of the page).

Thanks and cheers,
Andras

[Andras]

Hello Mary,

Thanks for using our plugins and for reaching out to us!

I’m sorry about your issue with All-in-One SEO.

To be able to better help you, can you please share your system information with me?

Also it would be great if you could describe the issue in more detail. What are you trying to achieve? What are you doing? What is the result that you get?

Thanks and looking forward to helping you with this.

Cheers,
Andras

[Andras]

Hello Marcos,

Thanks for reaching out! That’s a superb question.

Sorry about the thread closing and no worries about opening a new one. Thanks for linking in the old.

What you want should be achievable. I will need to ask for a tiny bit of time on this. I got stared but need an extra set of eyes on it.

It will be a line something like this that you need to add to your functions.php file:

add_action( 'tribe_tickets_ticket_email_bottom', array( 'Tribe__Events__iCal', 'single_event_links' ) );

This doesn’t fully work yet. I’m checking so hang in there.

Cheers,
Andras

[Andras]

Hello John,

Thanks for getting in touch with us. You posted some great questions there.

Let me start with the easy ones.

We need need to be able to integrate the ticket sales system with WooCommerce

That is actually a requirement. If you would like to sell tickets you will either need WooCommerce or Easy Digital Downloads. Without that the selling will not happen.

Is there an AWeber integration?

No, with our plugins there is none, but as you found out, it can be done with WooCommerce.

(And that answers your opt-out question as well.)

We need emails to go … ONLY after payment is complete.

That is possible to set up. The email sending can be controlled based on the WooCommerce order status. Here is a screenshot of the respective setting.

And only the difficult question is left.

Once payment is processed, we need one ticket to be emailed to each event attendee. And, if the manager is only signing up their employees (and not themselves), we would need the attendees to receive their tickets and the manager to receive a receipt for their purchase, and not the tickets. Is this possible?

This is not possible out of the box with our plugins.

After a ticket purchase is done (that can be 1 or several tickets), then the person purchasing the tickets (in your case the manager) will get an email about the placed order. Once the order is marked completed in the system (that can be manual or automatic) the manager will receive another 2 emails: the “Order completed” email and one email with all the tickets purchased.

With Event Tickets Plus the manager will be able to fill out the attendee data for each ticket during the process.

With some custom development it might be possible to achieve what you outlined, that the attendees get their tickets. A customization work like that is beyond the scope of support we provide here in the forums, but in case you are interested in this I can share with you a list of independent developers who are well known in the community and are not affiliated with us, who could help you with this.

which product would best suit our needs?

Here’s the list:

• The Events Calendar – for basic calendar functionality
• Event Tickets – for basic RSVP / registration functionality
• Event Tickets Plus – for creating and selling tickets and the option to collect attendee metadata
• WooCommerce – to be able to process transactions

I hope this helps. Please let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Paul,

Thanks for using our plugins and welcome to the forums!

We are limited in supporting customization according to our support policy, but I can try to give you some pointers.

I see you are using Event Tickets Plus. If you would like to set all ticket prices to $30 that is really challenging, because first you will need to create tickets for the imported events. If the event doesn’t yet exists, then it doesn’t have tickets so you will not be able to set a price.

There is also an Event Cost field for the events which is hidden if you have Event Tickets active, as that takes over.

Let me know how I can help further.

Cheers,
Andras

[Andras]

Hi djrs,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear about the issue with the buttons disappearing. I would love to help you solve that.

When the tickets are set up please check under the advanced tab what is the End Sale date and whether based on that the ticket should still be on sale or not. (screenshot)

I see that you are in the LA timezone which is -8 hours from UTC. Sometimes we have timezone issues, so please also check if maybe the tickets are disappearing exactly 8 hours before the event starts even if the sale date / time is the same as the event start date.

To give you an example on this latter:

• Event starts at 9pm
• ticket sale ends at 9pm
• tickets disappear at 1pm

This can indicate a timezone interference.

Please also let me know what is your timezone setting under Events > Settings > General tab. Is it set to ‘local’ or ‘sitewide’?

Thanks and looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Hi Lavonne,

Thanks for reaching out! That’s a weird issue, let me to help you with this.

I took a quick look at your site. It looks like the featured events get a blue background.

Check if you find a setting for this in your theme settings.

If you don’t find anything, then you can change the background color of featured events with this snippet, just copy it in your theme’s (preferably child theme’s) style.css file or add it under Appearance > Customize  > Additional CSS

.tribe-events-list .tribe-events-loop .tribe-event-featured {
background-color: unset;
}

If you want a specific color, then change “unset” to the color code.

If it does not want to work then add “!important” after the color code, like this:

background-color: #ffffff !important;

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi again Preben,

Participants no longer appear on previous events.

I just had another topic with this issue. What happened there is that the tickets were either removed from the event or the WooCommerce ticket was set to draft. In these cases the event doesn’t realize it has tickets so will not look for the attendees.

Please check if this is the case for you as well.

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hello Maurice,

Thanks for sharing that. I fired it up and took a look.

In order to have the links to the Attendees and Orders pages you need to have an active ticket for the event.

I checked the event “Lampshades Friday 12 January – Sold Out” and couldn’t find any ticket associated with it. Then I looked at the WooCommerce products and saw that the ticket for this event was in ‘Draft’ status. Once I set that one to ‘Published’ the said links showed up as they were supposed do.

Check and let me know if this helps.

Cheers,
Andras

[Andras]

Hi Evan,

Yes, indeed, that is the bug that the feed doesn’t contain the timezone information for the all day events. We are going to take a look at that. Please hang in there.

Thanks,
Andras

[Andras]

Hi Amanda,

I’m not sure why the scheduled imports stopped working. If that happens then you get a red exclamation mark beside the import on the Events > Imports > History page. If you hover over the exclamation mark you will get a short note on what has caused the import to fail. (like this) That gives us some info on what to look for.

If the scheduled imports fail again then please check and share the failure message and the url of the feed and I will try to investigate the issue.

Do the scheduled imports seem to be working after you set them up again?

Andras

[Andras]

Happy to hear about the good results and thanks for the background info.

Looking forward to hearing back from your dev.

Cheers,
Andras

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