[Andras]

Hi Alvise,

You are awesome!!! Great to hear you found a solution to that!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi,

Thanks for getting back to me on that. Happy to hear the it seems to be resolved.

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi dartsplanettv,

Thanks for sharing that.

Could you please give me more details on how this can be reproduced? I have the Event List widget with the JSON-LD on, but I cannot see anything unusual on my test site. Screenshots of settings can be also very helpful.

Can you also share a url where this is visible?

Please also share your system information with me.

Thanks,
Andras

[Andras]

Ciao Davide,

Thanks for using our plugins and welcome to the forums!

Awesome question! I might be able to help.

The ‘$post_status’ is an array, so you need to provide separate elements to it and not a comma separated list.

In the middle try this:
if ( is_user_logged_in() ) {
//EDITED WITH "DRAFT" $post_status[] = 'private';
$post_status[] = 'private';
$post_status[] = 'draft';
}

I believe that should do the trick. Let me know.

Cheers,
Andras

[Andras]

Hi Alvise,

Thanks for going Pro and welcome to the forums!

Sorry to hear about your troubles.

The featured image is shown automatically for featured events, but not for the non-featured ones.

For this you can use the following snippet, just copy it into your theme’s functions.php file.

https://gist.github.com/andrasguseo/27b36593ac35eca6606e2ea848dddb58

It might need some formatting.

Let me know if this does the trick.

Cheers,
Andras

[Andras]

Hello Jacob,

Thanks for reaching out! This is very unfortunate, I’m really sorry.

Thank you for sharing the info about your update path. Is it correct that you have updated ET+ and ECPro from 4.1 to the latest version?

If yes, that is a big jump and definitely could have caused the issue. (I believe only ET+ is causing this, not PRO.)

Somewhere between those versions we have changed a bit how tickets are created and stock / capacity is handled. We have also seen a similar issue like yours before, but a fix for that was released.

If you roll back to those versions you mentioned do the tickets come back? If yes then the following would be a way to proceed – after creating a full backup of your site, just in case. Or possibly do this on a staging site.

Once back to the previous versions you mentioned start updating only ET+ and ECPro, updating step-by-step to each subversion, like 4.1 -> 4.2 -> 4.3 etc. until you reach 4.6 / 4.4 respectively

Check at every step whether the tickets are still there. If at 4.6 they are still there then the update and the fix worked.

Sidenote: we have recently discovered an issue with exporting event attendee lists, so if that is a function that you are using a lot, then I recommend you to stay on version 4.6 and downgrade Event Tickets to 4.6 as well. This issue doesn’t exist there. We are working on a fix.

Let me know what you find.

Cheers,
Andras

[Andras]

Hi Mary,

Please go to Events > Help in your dashboard. You will see a ‘System Information’ section there. (screenshot)

If you follow this url you will see a detailed description on this:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Please click the button that says “Copy to clipboard” and paste it in a private reply here.

Also please give me some more details about the issue. What shortcode are you using? Where are you using it? What do you see on the frontend?

Can you share a url to the page where this is visible?

Thanks,
Andras

[Andras]

Hello Maurice!

Stoked to hear that it helped and it made you so happy. 🙂 Makes me happy too.

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Shari,

Yes, having those links would be helpful. You can share them here in a private reply if you don’t want them to be public.

Your WordPress timezone under Settings > General is set to Chicago, is that right?

A.

[Andras]

Hey Marcos,

A dev was kind enough to help me out with this. Here’s the snippet that should insert the buttons in the email.

https://gist.github.com/andrasguseo/038c4534762aa65a951bb6eb1e8b6ebf

To format the looks you will need to add css into the wp-content/plugins/event-tickets/src/views/tickets/email.php file. For that I definitely recommend creating a template override of that file.

You can read more about template overrides in our Themer’s Guide.

Let me know how this works out.

Cheers,
Andras

[Andras]

There are some settings that influence what is being imported. Notable is the limit setting. You can find these under Events > Settings > Imports tab.

Here’s a screenshot about that setting.

Other than that, at the moment it is difficult to say why they were not imported. If that happens again I recommend that you get in touch with us again and we can investigate further. Would that be OK with you?

Andras

[Andras]

Hi Preben,

Dropbox is fine. If you can get a public link to the file to download then you can share that link here in a private reply.

Looking forward to seeing the files.

Cheers,
Andras

[Andras]

Hi,

You can add this for the price background:

.tribe-events-list .tribe-events-loop .tribe-event-featured .tribe-events-event-cost span {
background-color: #fcd47e;
}

And this for the title:

#tribe-events-content.tribe-events-list .tribe-events-loop .tribe-event-featured [class*="-event-title"] a {
color: #ffffff;
}

(They might need the ‘!important’.)

I believe what you see are default setting in our calendar stylesheet and this is the way to customize them. There are no settings for this.

Does this do the trick?

Andras

[Andras]

This reply is private.

[Andras]

Hi Jack,

You’re welcome and no worries about being a novice. We all start like that. 🙂

For the email you can create a template override as described in the Themer’s Guide.

You will need to create an override for this file:

wp-content/plugins/event-tickets/src/views/tickets/email.php

And you need to place it here:

wp-content/themes/[your-child-theme]/tribe-events/tickets/email.php

Best is to copy a file there and then make the changes you want.

You will likely be able to access the ticket description with:

$ticket['ticket_excerpt']

but not sure about that.

‘$ticket’ is an array containing a bunch of info. If you want to check all the contents of it, then first insert print_r( $ticket ) into the code and make a purchase. Then in the ticket email you should see the contents of the full array. Then you can choose the data you need.

Let me know how far you get.

Cheers,
Andras

[Author]

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