Missing tickets in Event after plugin updates

[Jacob Waterer]

Hi,

I am encountering an issue where the tickets created through an event have become disassociated with the event. This occurred after Event Tickets, Event Tickets Plus, Events Calendar and Events Calendar Pro were upgraded to the latest version.

The tickets are still present in Woocommerce.

The issue occurred on some events but not all. I’ve attached some screenshots showing how things looked before and after the updates.

If you could point us in the right direction in resolving this issue, it would be great. Thanks.

[Jacob Waterer]

Version info:

Event Tickets: 4.6.2 – 4.6.3
Event Tickets Plus: 4.1 -4.6.2
Events Calendar: 4.6.7 – 4.6.9
Events Calendar Pro: 4.1 – 4.4.21

[Andras]

Hello Jacob,

Thanks for reaching out! This is very unfortunate, I’m really sorry.

Thank you for sharing the info about your update path. Is it correct that you have updated ET+ and ECPro from 4.1 to the latest version?

If yes, that is a big jump and definitely could have caused the issue. (I believe only ET+ is causing this, not PRO.)

Somewhere between those versions we have changed a bit how tickets are created and stock / capacity is handled. We have also seen a similar issue like yours before, but a fix for that was released.

If you roll back to those versions you mentioned do the tickets come back? If yes then the following would be a way to proceed – after creating a full backup of your site, just in case. Or possibly do this on a staging site.

Once back to the previous versions you mentioned start updating only ET+ and ECPro, updating step-by-step to each subversion, like 4.1 -> 4.2 -> 4.3 etc. until you reach 4.6 / 4.4 respectively

Check at every step whether the tickets are still there. If at 4.6 they are still there then the update and the fix worked.

Sidenote: we have recently discovered an issue with exporting event attendee lists, so if that is a function that you are using a lot, then I recommend you to stay on version 4.6 and downgrade Event Tickets to 4.6 as well. This issue doesn’t exist there. We are working on a fix.

Let me know what you find.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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