[Andras]

Hi Daniel,

Thanks for reaching out to us with your question.

I’m not quite sure how that can be done. It is surely not an out of box functionality.

It can possibly be done with some extensive coding and customization work. That is however beyond the scope of the support we can provide here in the help desk.

I can try to give you some pointers and direct you to some resources but you would need to do the heavy lifting.

I can also share with you a list of freelancers who are not affiliated with us and who might be able to help you with this. Let me know.

Cheers,
Andras

[Andras]

Hi Ryan,

Thanks for your question.

The setting for the Google Map zoom level only influences the map on the single event page. It will not have an effect on the Map View page which is listing upcoming events.

On the Map View page the map will try to automatically zoom to a level so all pins are visible on the map.

Hope this clarifies. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi again Jan,

As a first make sure you are using the latest versions of our plugins. Creating a backup before an update is always recommended. 😉

I guess you are using Advanced Post Manager. We are aware of this issue. When APM is active then the available number shows double the amount.

We already have a bugticket logged on this, so our developers will take a look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Andras]

Hi Jan,

You should be able to do re-stocking on the WooCommerce order page even if the order is cancelled.

• Go to the order page.
• Click on the ticket in the order.
• Click on the ‘Increase Stock’ button on the right.

Here’s a screenshot.

You can do this before deleting the cancelled attendee.

Hope this helps.

Cheers,
Andras

[Andras]

Hello Jessica,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this glitch with the ticket stock. That is definitely not an intended behavior. Let’s try to get to the bottom of this.

As a first thing it would be great if you could go through our conflict testing guide and see if that brings anything to the surface.

I see you are using some caching plugins which are so called ‘Must Use’ plugins. These could also have an influence on this behavior. It would be best if you could disable these as well during conflict testing. To do this you would need to rename the wp-contents/mu-plugins folder to something else.

If this is enforced by your hosting provider, then you can ask them for some help.

Let me know what you find and we can take this further.

Cheers,
Andras

[Andras]

Hi Eric,

Thanks for reaching out to us with your questions. Let me help you with them.

Aggregator doesn’t seem to allow me to choose multiple categories for events.

That is right, you can only assign one category to imports.

A workaround I can think of would be creating a category ‘tango-Vancouver’ and import them with that. After import do a bulk edit and change the categories to ‘tango’ and ‘Vancouver’. I understand this requires a bit of work, but currently that is the solution I can think of.

If you would like to see the multi-category assignment to imports as a feature, then I suggest you visit our UserVoice page and make a recommendation there or vote up an existing reco.

Additionally–it seems that I can only import one months worth of events.

This is influenced by a setting under Events > Settings > Import tab > Global Import Settings section. (screenshot)

If your import source is “Other URL”, then you have a separate setting for that at the bottom of the page.

If you have further questions let me know.

Cheers,
Andras

[Andras]

Hi,

I’d love to help you get that working.

What information is missing from the email / export? Is it generic data or extra attendee metadata that is collected? Can you please give me more details on this? What would you like to see in the email? What is not shown?

Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hi Suzanne,

Happy to hear that works out for you.

Your original goal sounds like a nice feature request. If you’d like to see that in a future version, then I recommend you to submit it on our UserVoice page where we collect and monitor feature requests like that.

Since this topic is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Uwe,

I’m sorry to hear that!

I have just re-tested this on my local install. I activated Avada, set up an event with a ticket that uses it’s own capacity (10).

I made  purchase of 2 tickets, so availability decreased properly to 8 both on front- and back-end.

Then I increased the ticket capacity to 15 and the available got properly adjusted.

I can propose 2 things to move forward with this.

Can you create a new ticket with it’s own capacity and check if that behaves the same way?

Can you send me a database dump? I would like to take a look at it and see if I can find something.

Grüsse

Andras

[Andras]

Hi Karly,

I’m sorry for making you wait so long. Early Feb the team was on a retreat for a week and when we got back we were a bit overwhelmed. Thank you for your kind patience and understanding.

I got confirmation that we do generate structured data (JSON LD) format – by default it is always added to month view and it can be overridden and adjusted via filter hooks including ‘tribe_json_ld_event_data’ and ‘tribe_json_ld_markup’.

If you would like to add it to the list view as well, then follow the instructions in this post.

I hope this answer your questions, and let me know if you have any more. I promise the next reply will come much much faster. 🙂

Cheers,
Andras

[Andras]

Hi Janice,

I do apologize for the unusually long pause. The whole team was out for a week, and as a result we were overloaded afterwards. We’re getting back on track now-ish.

We took a look at the snippet. A teammate tested it and for him the snippet did work.

Let me put here the full instructions, to have it at one place.

Place this code in your theme’s (preferably child theme’s) functions.php file.

/* Tribe, add structured data to list view */
function tribe_list_view_structured_data ( ) {
// bail if not list view
if ( !tribe_is_list_view() ) return;
global $wp_query;
Tribe__Events__JSON_LD__Event::instance()->markup( $wp_query->posts );
}
add_action( 'wp_head', 'tribe_list_view_structured_data');

Then visit the calendar (list view). In the source code of the page (in the head tag) you should find the following structure:

Remember this version of the snippet is just intended to work in list view.
Reset all types of cache and make sure the source code is refreshed.

Please check and let me know.

Cheers,
Andras

[Andras]

Hi Justin,

Thanks for using our plugins and welcome to the forums!

If I understand correctly you get that error message when you have all the following activated?

• The Events Calendar
• Events Calendar PRO
• Event Tickets
• Event Tickets Plus
• Advanced Post Manager

Please note that APM will not work unless Events Calendar PRO is activated.

I can’t see the number of sales for the events in this overview anymore either

Make sure that PRO is activated. Then make sure that you have ‘Sales’ included in the Active Columns part. (screenshot) (After adding columns you will need to click the ‘Apply’ button.)

Cheers,
Andras

[Andras]

Hi Suzanne,

Thanks for your great question!

There is no built in way to do this. What you can do however is hide all the attendee fields starting from the second one and make the fields not-required, so that you don’t get an error.

Here is a css snippet that will hide all attendee info request fields, except for the first one.

.tribe-event-tickets-plus-meta-attendee:nth-child(n+2) {
display: none;
}

Let me know if this does the trick for you.

Cheers,
Andras

[Author]

Posts