[Andras]

Sure think Mike, happy I could help!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Tigera,

Thanks for going Pro and welcome to the forums!

I’m sorry if you feel ignored, let me assure you that you are definitely getting as much focus as any other user in our helpdesk. Please note, that according to our support policy we provide support during the working week, but not over the weekends.

The looks of your calendar and your views can be influenced by the theme you are using.

There is an option however to use the built-in calendar design. To set this go to Events > Settings > Display tab select the ‘Tribe Event Styles’ option and see what that does. (screenshot)

It it doesn’t give you a 100% match, then you can make further adjustments with CSS.

Let me know how that goes.

Cheers,
Andras

[Andras]

Hello Eve and thanks for reaching out! Let me help you with your questions.

How do I use the support ticket system for my clients so that the emails come to me, not the client?

At the moment there is no way to assign an email address to multiple accounts. The best you can do is to ask your client to set up an automatic forwarding for the emails that come from us.

How do I add a 2 day intensive class that repeats…

Currently there is no way to add a 2 day event that lasts e.g. 9 to 5. You can only add it as

1. from day 1 9am to day 2 5pm OR
2. all-day event and define in the description or the title of the event that it is from 9 to 5

Once you have that part set up you can create a recurrence with custom rules and define the desired dates.

Hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Andy,

Although the fix is not out yet, until then I can share with you a workaround.

Here is a template override for the organizers.php file.With this your organizers will be sorted alphabetically.

You need to download and copy this to the following folder:

[your-theme]/tribe-events/modules/meta/organizer.php

https://gist.github.com/andrasguseo/f9f408298cd1d725b7a5cdd22bcbb801

Hope that helps.

Cheers,
Andras

[Andras]

Hello,

Although the fix is not out yet, until then I can share with you a workaround.

Here is a template override for the organizers.php file.With this your organizers will be sorted alphabetically.

You need to download and copy this to the following folder:

[your-theme]/tribe-events/modules/meta/organizer.php

https://gist.github.com/andrasguseo/f9f408298cd1d725b7a5cdd22bcbb801

Hope that helps.

Cheers,
Andras

[Andras]

I did some digging on this. It looks like we have a bug with the drag-drop sorting of organizers.

To give you a workaround until this is fixed I have created a template override for you so you can list them alphabetically. Instructions are at the top of the file, but you basically just need to copy the file under:

[your-theme]/tribe-events/modules/meta/organizer.php

https://gist.github.com/andrasguseo/f9f408298cd1d725b7a5cdd22bcbb801

Check and let me know if that helps.

Cheers,
Andras

[Andras]

Hi Marlon,

Thanks for reaching out! Great question.

There is no setting or drag-and-drop way of sorting the organizers. But I believe it could be done with a template override.

You will need to create an override for this file:

wp-content/plugins/the-events-calendar/src/views/modules/meta/organizer.php

On line 26 a ‘foreach’ is cycling through the organizer IDs.

In case you wish to list the organizers alphabetically, then what you could do is go through the organizer IDs before that and pull in the organizer names, put this thing in an associative array.

Then sort the array alphabetically based on the name.

Feed the IDs of this array to the next foreach.

Hope this helps you get started. Let me know.

Cheers,
Andras

 

[Andras]

Hi Mike,

Thanks for reaching out!

The attendee meta data is linked to the purchased ticket. (The attendee_id as well.)

You should be able to get the attendee meta with this function:

• https://theeventscalendar.com/function/tribe_get_event_meta/

Supply it with the ID of the sold ticket, use ‘_tribe_tickets_meta’ as the meta key and ‘false’ as the single. Something like this:

$attendee_metadata = tribe_get_event_meta ( '123', '_tribe_tickets_meta', false );

This will return an array with the data.

Let me know if this helps.

Cheers,
Andras

[Andras]

TJ, thanks for chiming in here and pointing us to a workaround. Much appreciated!

Camilla, happy to hear the workaround works for you. I added your thread to our bugticket and our devs will investigate if we can do anything about this.

Please let us know if you receive any updates from Kriesi.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Dear Kent,

I’m really sorry if there is a misunderstanding here and I can understand your frustration.

I’m not trying to push you to redo the conflict test another time, there would be no point in that.

You said:

I’ve installed a new theme …

From this it is not clear which theme you have installed and whether you have tested if the bug esists with a default theme like twentysixteen or twentyseventeen.

I also asked if you could share a url with me where the issue can be seen, so I can take a look and check what could be off. I would be happy to check it out.

This will help us get started on the investigation if this is really a bug or not.

You reported your issue about a week ago, on February 3rd. Since then we haven’t been able to determine whether this is a bug as we need more information for that. At this point only you can help us get that information.

Looking forward to take a look at the bug on your site and to hear about the results with twentyseventeen, so we can get your site back to working as it was before.

Cheers,
Andras

 

[Andras]

Sure thing. I’ll try to push for a fix. When it’s out we will leave a note here so you’ll be notified.

Cheers,
Andras

[Andras]

Hi Illka,

We did some further testing and investigation in this and I can confirm this is a bug.

We will let the developers know about this so they can get a fix out soon.

Thanks for reporting this and I ask for a bit of patience until we get a handle on it.

Cheers,
Andras

[Andras]

Hi Ryan,

Just wanted to get back in touch with you to see if the above helped you with your question.

Let me know.

Cheers,
Andras

[Andras]

Hi cityofpasadena,

Just want to follow up with you if that post I shared with you helped you progress.

Let me know.

Cheers,
Andras

[Andras]

Thanks for getting back to me on that. Happy to hear the issue is gone.

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Author]

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