[Andras]

Happy to hear that helped! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hallo,

Mach dir keine Sorgen wegen die Sprache. Es ist ganz klar. 🙂

I will stick to English so that other understand as well.

I understand what you would like to achieve. At the moment there is no easy way to also include the host. I don’t see a specific field for that in Google Calendar.

As you suggested, it can be included in the description with a shortcode type of thing.

And when the import is being done, that can potentially be included as the organizer.

This would require some custom coding which is normally beyond the scope of our support. If you need help in coding this then I can share with you a list of freelance developers who are known in our community. They can probably help out.

Cheers,
Andras

 

[Andras]

Hello Rob,

Thanks for reaching out to us again.

As my colleague, Victor said in your original thread, we are aware of the issue and it is logged so our developers can take a look at it. At the moment I cannot give you any timeframe when that is going to happen. It is a high priority ticket so probably soon.

The workaround until this gets fixed would be to roll back to these earlier versions of the plugins.

• Event Tickets 4.5.7
• Event Tickets Plus 4.5.6

Here is an article that will help you with the process of installing earlier versions.

Let me know if you need further info.

Cheers,
Andras

[Andras]

Hi samfordchamber,

Unfortunately there are no shortcodes for an event category list.

You could probably use this WordPress function:

• https://developer.wordpress.org/reference/functions/wp_list_categories/

The taxonomy would be ‘tribe_events_cat’.

And here’s a guide on how you can create shortcodes:

• https://codex.wordpress.org/Shortcode_API

Customizations are beyond the scope of our support, but I can try to give you some pointers down the road in case you decide to take a crack at it.

Cheers,
Andras

[Andras]

Hello there,

Thanks for reaching out!

Yes, this process for extra fields is a bit cumbersome. There is no easy way to to this. I can offer you a possible SQL workaround.

First you need to get the IDs of the tickets that need the fieldset.

With the ticket post_id in hand you can insert lines to the wp_postmeta table that includes the fieldset.

INSERT INTO 'wp_postmeta' ('meta_id', 'post_id', 'meta_key', 'meta_value') VALUES
('', 919, '_tribe_tickets_meta', 'a:3:{i:0;a:5:{s:4:"type";s:4:"text";s:8:"required";s:0:"";s:5:"label";s:4:"Name";s:4:"slug";s:4:"name";s:5:"extra";a:0:{}}i:1;a:5:{s:4:"type";s:4:"text";s:8:"required";s:0:"";s:5:"label";s:3:"Age";s:4:"slug";s:3:"age";s:5:"extra";a:0:{}}i:2;a:5:{s:4:"type";s:4:"text";s:8:"required";s:0:"";s:5:"label";s:10:"Medication";s:4:"slug";s:10:"medication";s:5:"extra";a:0:{}}}');

And run this for every ticket. (The second data, 919 is the ticket ID. That’s what needs to be changed.)

The long end part is the ticket fieldset. The easiest way to get that is to create it for one ticket and then copy it from there.

Hope this helps.

Thanks for the feature requests. I would kindly like to ask you to submit them on our UserVoice page. Or if there is a similar request, then give that a vote. We regularly check the feature requests there and the ones with high votes have a very good chance of making it into the plugin.

Cheers,
Andras

[Andras]

Hi Camilla,

Thanks for the question and sorry about this issue. Let me try to help you with this.

I understand it can be difficult or impossible to run a conflict test on a live site. It would be needed though as that is the only way to find out about a conflict. There are some options still.

• You can install a maintenance mode plugin and activate it while you are running the conflict test
• Run the conflict test in a time period when there are the least amount of visitors
• Make a copy of your site under a subdomain or in a subdirectory (create basically a test or staging site) and do the conflict test there without ever disturbing the traffic on the live site. (Your hosting provider should be able to help you with this.)

Let me know what you find, I’ll be here waiting for the results.

Cheers,
Andras

[Andras]

Hi Chester,

Thanks for using our plugins and welcome to the forums!

Unfortunately I cannot see your Community Event Submit page as it requires login.

My hunch is that this could be a theme issue. Please switch to a default theme like twentyseventeen and check if you are still having issues.

If the issues persist, then let me know and I’ll try to help you getting it fixed. In this case please also share your system information with me. Thanks!

Cheers,
Andras

[Andras]

Hello Lance, welcome back!

Not quite sure why you are getting 404s on those pages as they do seem to exist.

How long are you seeing these? Can you get the google bot to re-crawl your site to check?

What happens if you mark them fixed?

Also here are couple articles on the topic that you might find helpful:

• https://theeventscalendar.com/knowledgebase/404_and_seo/
• https://support.google.com/webmasters/answer/181708?hl=en
• https://www.hallaminternet.com/what-are-soft-404-errors-will-they-affect-rankings/

Cheers,
Andras

[Andras]

Hi Michelle,

Yes, that is expected behavior. At the moment there is no way to know for sure if an event has been deleted from a feed or not. You will need to manually remove / delete the event from your Events Calendar.

Hope this clarifies a bit. Let me know if I can be of further assistance regarding this.

Cheers,
Andras

[Andras]

Hi Nora, thanks for reaching out!

I see you are in the Mountain Timezone which is currently in Mountain Standard Time (MST).

The daylight saving time (Mountain Daylight Time or MDT for short) will kick in on Sunday, March 11, 2:00 am. So events after that date will have MDT as the designated timezone. This is all good, this is how it should work. (Here’s some more info on DST.)

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Just came to my mind, another option for a workaround would be to roll back a couple versions of the plugins until we hunt this bug down and fix it.

A.

[Andras]

Hello Kent,

I’m really sorry to hear about your disappointment in our support. We do our best to provide a timely reply to every question that arrives to our help desk. According to our support policy we promise to answer within 24-48 hours during the working week, and we strive to keep that even below 24 hours, just like in your case.

I understand if that is not up to your expectations and if you would like to ask for a refund you can to that on our refunds page. If you are within the 30-day purchase period our colleague will process it for you.

If you are still willing to give us a chance to help you out with this I’d be more than happy to provide you with further assistance.

In this case, please note that though Avada does support The Events Calendar, it is best to test the calendar functionality with a default theme like twentysixteen or twentyseventeen. We test our releases with these, as we don’t always have access to other themes.

Beside the theme it is also crucial to deactivate all plugins except the calendar ones, to check if they work properly on their own. If they do work ‘alone’, but they don’t work when other plugins are active, that can be a sign of a plugin conflict. That gives us something to work with.

What we also recommend our users – just like many other plugin developers – is either to create a backup before running an update, or test the updates on a staging site first and if all works well, only then run the update on the live site.

Let me know how you would like to proceed. As said, I’m here to support you further if needed.

Cheers,
Andras

 

[Andras]

Hi Matt,

Thanks for sharing all that detailed information. That helps a lot! Kudos!

I ran some tests and indeed it looks like this is an issue with our plugin. I filed a bugticket so our devs can take a look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

🙂 Happy I could help.

Yes, with the next update it should be fixed. I already contacted the people responsible for the German translation and it has already been approved.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Jason,

Thanks for sharing that!

I  see that you are using an Outlook365 feed.

Every event usually has a unique identifier (UID) which is constant throughout the life of the event. That makes it identifiable as the same event at any point in time.

Unfortunately O365 doesn’t always respect that. That is why you are getting duplicates of the national holidays. With every load of the feed you will see that “Valentine’s Day” for example has a different UID.

I checked some of your other events, they seem to have the same ID between downloads. The question is, do they duplicate when you change something in the source calendar? Or do they also duplicate when you don’t change them?

Andras

[Author]

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