[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

We appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Tim!

I’m sorry for the delay in getting back to you.

Just wanted to see if you were able to get some insight from the S3 Offload plugin authors.

Could you please also enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi Dan!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The filter bar collapsing is the default behavior for narrower windows because the mobile styles are being applied so that it looks good on mobile devices.

You could add some custom code to tweak the default behavior so that the filters always show when resizing back.

I hope that helps.

Best,
Victor

[Victor]

Hi Markus!

Thanks for reaching out about this topic. I’d be happy to help you with it.

There is indeed no limitation in the number of attendees an event can have. It is only limited by the amount of resources your hosting environment has.

I’ve just reviewed the report and the performance issue on the attendee list is something still to be reviewed by a developer. I will link this thread to the report, so we can notify you once a developer is able to address it in a future maintenance release cycles.

We have a great article that will get you started on Performance Considerations you should know about. After that, I’d recommend you implement a caching system: Caching: What, when and how.

I have been able to significantly reduce the number of queries for the attendees page by using a Persistent Cache Plugin, so I’d recommend you take a look at the difference options available.

we want to release a new type of ticket but can’t even edit the event to do that.

This could be a different issue. Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for posting here too.

As I mentioned in the other topic, imports from Facebook are not possible at the moment.

Are you having problems importing from other sources? If so, please let us know more about the issue so I can help you with the troubleshooting.

When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for chiming in here!

Facebook recently announced a range of changes to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on Event Aggregator users.

As a result, Facebook imports that previously worked are not currently possible. Further details can be found in the following article > https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

However, you can import events from other import sources like CSV files, ICS files and other feeds like Google Calendar, Meetup, iCalendar and other websites using The Events Calendar plugin.

If you are having trouble importing from other events, please open a new topic so we can assist you further.

Best,
Victor

[Victor]

Hi Harish!

Thanks for getting in touch with us!

We have a good article that will get you started on roles and permissions > https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

Also, if you want to make something more of a members-only calendar, then I’d suggest the following article > https://theeventscalendar.com/knowledgebase/making-members-calendar/

However, roles are not meant to be assigned to specific events, but rather to specific users.

You may also want to have a look at our Community Events plugin that allows users to create and administer their own events > https://theeventscalendar.com/product/wordpress-community-events/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Jessica!

Thanks for reaching out to us!

To get access to our premium support through our help desk you will need an active license.

In order to help you re-gain access to an account please get in touch with us through the contact form at https://theeventscalendar.com/contact/ and provide us with the license key.

In the meantime, I’d suggest you take a look at our Testing for Conflicts guide as a first step to troubleshoot your issue > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Adam!

Thanks for reaching out to us!

Eventbrite Tickets allows you to connect your site to your Eventbrite account so that you can create your events directly from your WordPress site.

Yes, you can edit the event description and other fields too directly from the backend. Let me share with your the following article that will get you started using our Eventbrite Tickets plugin, so you can see in more details the options available > https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/

I hope that helps. Let me know if any follow up questions 🙂

Best,
Victor

[Victor]

Hi Martin!

Thanks for getting in touch with us!

I’m not really sure in which page you are seeing that code, but that’s not something coming from our plugins.

It may be something coming from WooCommerce if you have it installed and activated. So you can try deactivating WooCommerce and see if it goes away.

Does it help? Let me know

Best,
Victor

[Victor]

Hi Jamie!

Thanks for taking the time to report this.

We’ve already had some other users reporting a similar issue with their attendees not showing up and we are already investigating a fix for this.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

In the meantime, could you please try pasting the following snippet of code into your theme’s functions.php file and see if it works for you as a workaround?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
    return 0;
}

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Ceejay!

Thanks for getting in touch with us!

Absolutely, that’s totally possible! I would suggest overriding the email.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the email.php template. It is located at wp-content/plugins/event-tickets/src/views/tickets/email.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called tickets
• Drop your copied email.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, modify line 341 and remove the link so that the line looks like the following:

<?php echo $event->post_title; ?>

Will this work for you? Please let me know 🙂

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Craig,

I’m sorry for the confusion with the issues. I will make sure to use the same naming convention you state from now on.

I was able to track the mentioned cookie, but I could not find anything that would indicate an error.

I installed a chrome extension to view the cookies, and it appears there’s a problem with it when the Object Cache is enabled.

Could you please let me know more about this? Did you see any errors on your end when inspecting the cookie? Please let us know about it.

In the meantime, I will reach out to the team to have a second pair of eyes on this issue.

Thanks,
Victor

[Victor]

Thanks for the kind message Steven 🙂 The pleasure is ours.

Cheers,
Victor

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