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May 8, 2018 at 8:58 am #1525301Jessica JohnstonGuest
Hello! I have an issue on a client website which is utilizing both The Events Calendar and The Events Calendar Pro version. My client has a license key that is valid on the backend of the website, but they don’t have any more information about having purchased the Pro extension. I’ve been trying to drop calendars on multiple pages using the [tribe_events] shortcode, but it is not outputting any data. The [tribe_events_list] shortcode does work, however.
Example here: https://transitionslifecare.org/test-page-2/ and https://transitionslifecare.org/test-page/
Is there someone who could assist me with resolving this issue? I can send the license number for proof of purchase, just cannot figure out this issue at this time.
Thank you in advance!May 9, 2018 at 6:00 am #1526084VictorKeymasterHi Jessica!
Thanks for reaching out to us!
To get access to our premium support through our help desk you will need an active license.
In order to help you re-gain access to an account please get in touch with us through the contact form at https://theeventscalendar.com/contact/ and provide us with the license key.
In the meantime, I’d suggest you take a look at our Testing for Conflicts guide as a first step to troubleshoot your issue > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
Let me know if any follow up question.
Best,
VictorMay 31, 2018 at 9:35 am #1542957Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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