[Victor]

Hi David,

Thanks for confirming your hosting type.

Good to hear you can now see the markers in the map.

As for the search “near” issue, this is a different issue. I can see you have set up a Google Maps API, but it throws the following console error: You have included the Google Maps API multiple times on this page.

There might another plugin, or even your theme, that is including a Google Maps API so this could be the conflict.

Could you please try deactivating all other plugins and see if it clears that console error and make it work? Let me know how it goes.

Regarding the fix for the venue issue, we unfortunately can’t state a date for it yet. The team must first come up with a fix, then go through review, QA and a few more steps before going into a maintenance release. Rest assured it will be addressed, but sometimes other issues with higher priority come before.

Best,
Victor

[Victor]

Hi Yolanda!

Thanks for following up on this.

Sorry for the confusion here. I’ve just realised you are using WP eCommerce to sell tickets and not WooCommerce. Those options are only available if you are using WooCommerce.

When selling tickets, Event Tickets Plus delegates the stock management to the e-commerce plugin. So you should check how WP eCommerce manages the stock and out of stock products and adjust its settings to prevent it from overselling your tickets.

I’ve found the following documentation about the product settings that might be helpful > http://docs.wpecommerce.org/product-settings/

Bear in mind we no longer support WP eCommerce plugin. That said, it should still work to sell tickets, but with future updates of our plugins some conflicts may occur.

Let me know how that goes and if you have any other questions.

Best,
Victor

[Victor]

Hi Grégoire!

That seems strange. Could you please confirm the WP_DEBUG_DISPLAY code is below the following line?

$table_prefix = 'wp_';

If not, please make sure to place it below that. If you are not sure about this, you can send us a screenshot of it in a private reply.

Thanks,
Victor

[Victor]

Hi Madeline!

Thanks for coming back with what you’ve found so far.

If you switched to 2016 theme and and the calendar showed fine using the elementor plugin, then it means there might be a conflict with your theme.

Just to confirm, could you please try using the shortcode with your theme active, but without using the Elementor plugin and see if it works?

Let me know about it.

Thanks,
Victor

[Victor]

Hi Madeline!

Thanks for coming back with all that information.

This seems to be a conflict with a theme or plugin. It might actually be the elementor plugin, but to make sure of this, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

[Victor]

Hi Gibson!

Sure! I would suggest overriding the edit-event.php template to make that happen. It basically boils down to this:

• Make a copy of the edit-event.php template. It is located at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called community
• Drop your copied edit-event.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, comment out or completely eliminate line 41.

Will this work for you? Please let me know. 🙂

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Eric!

Thanks for providing the link!

There is actually a minor conflict with your theme, where some styles from it are applying to the calendar. Please try adding the following CSS snippet to your theme’s styles:

table.tribe-events-calendar {
overflow:visible;
}

Let me know if that works for you.

is there a way to add a label to the calendar?

Sure! That can be done by making a template customization following the guidelines in our Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope it helps! and let me know if any other questions.

Best,
Victor

[Victor]

Hi Wade!

Thanks for reaching out to us! 🙂 Let me help you with that.

All event must have a start date, because that’s the only for the plugin to add it to the calendar.

There might be a workaround for your specific case. If you go to Events > Settings > Tickets tab you can activate to have RSVP tickets into a Post or Page. So, you can then create a post/page to promote that event and add RSVP functionality to it.

I hope that helps! Let me know if you have other questions and I’d be happy to help! 🙂

Best,
Victor

[Victor]

Hi Ingrid!

I’m sorry you are experiencing that issue.

We’ve had a few issues related to attendee info that have already been fixed in recent versions of our plugins, so could you please update to the latests versions and see if you still experience them.

You left us a note that you will update later because you have an event coming soon. We suggest you set up a staging/dev site so you can test all plugins, theme and WordPress core updates before making them in the live site. This will ensure you don’t make any disruption to the live site in case something goes wrong.

We also encourage to perform a full backup of your site (both database and files) before applying such updates or changes to your live site.

Let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hello Nick!

I’m sorry you are experiencing this issue. We have included a fix for this in our latest Feature Release 4.5.4 for The Events Calendar plugin.

You can find out more about the release here → https://theeventscalendar.com/release-community-events-4-5-the-events-calendar-4-5-4-pro-and-community-tickets/

Could you please update to the latest version and see if that solves your issue? Let us know.

Thanks,
Victor

[Victor]

Hi Eric!

Thanks for reaching out to us! 🙂 Let me help you with that.

That seems like a theme conflict, could you please share a link to the calendar with me? This way I can take a closer look and see if I can come up with a css snippet to solve it.

Thanks,
Victor

[Victor]

Hi Amanda!

Thanks for clearing that out!

Yes, it seems our plugins are involved somehow when performing that database query. I have reached the team to have a second opinion and we don’t really think this is something to worry about. And, as we don’t have any specific functionality conflict related to this, we don’t feel the need to investigate this further at the moment.

If you do find a conflict that you think it might be related to this, please let us know and we’d absolutely investigate that particular issue.

We really appreciate your concern. Thanks for taking your time and reporting this.

As always, don’t hesitate to ask any other questions and we’d be happy to help! 🙂

Best!
Victor

[Victor]

Hi Julie!

Thanks for reaching out to us and for following up to let us know more details of the issue.

My apologies for a bit of a delay here. We’ve been having a higher demand in the forums for the last days.

Unfortunately, I could reproduce the issue you are having with the source you provided. I have logged a report for this issue and link this thread to it. I will change the status to “Pending fix” so the team will let you know as soon as they release a fix in a future maintenance release.

In the meantime, the only workaround I could find is to download the .ics file from the iCalendar and do a manual import by uploading the file. I know it’s not ideal because it won’t let you schedule an import, but at least it will get the venues imported. Could you please try that and let us know if it works for you?

I’m sorry for the inconvenience and we’d appreciate your patience.

Do let us know if you have any other questions and we’d be happy to help.

Best,
Victor

[Victor]

Hello David!

Thanks for following up on this and letting us know about your findings.

Unfortunately, we don’t provide custom services to fix issues neither to make customizations.

For the moment, we have identified the source of the problem to the Google Maps API not being used when editing/saving venues and this is mostly affecting users that are using shared hosting.

Just to confirm, could you please let me know if you are on a shared hosting?

Since the Google Map API is IP based when it’s not going through our key, it will exceed its limits systematically. In other words, not all the Google Maps API calls from our code are going through your Google Maps API key. This in turn prevents you from fixing geolocation on venues.

if I define manualy lat/long : the map disappear (no show)

This seems likely to be a different issue. Is the map not showing in the single event page, the venue page or both? Could you please check the “Show Google Map” setting for the event/venue and make sure it is checked?

Could you please share with us a link to the page where you are not seeing the map in? We’ll take a closer inspection and see if we can find anything.

Thanks,
Victor

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