Attendee data not always showing

[Ingrid]

Hi,

I’m using events tickets / events tickets plus with woocommerce.
Lately I’m experiencing some problems with attendee data.
When the client pays with Ideal, the attendee data is showing in the ticket.
When they choose ‘direct bank transfer’ or ‘cash on delivery’ it is not.
I also cannot find attendee data in the wordpress backend.

Any suggestions?

Ingrid

[Victor]

Hi Ingrid!

I’m sorry you are experiencing that issue.

We’ve had a few issues related to attendee info that have already been fixed in recent versions of our plugins, so could you please update to the latests versions and see if you still experience them.

You left us a note that you will update later because you have an event coming soon. We suggest you set up a staging/dev site so you can test all plugins, theme and WordPress core updates before making them in the live site. This will ensure you don’t make any disruption to the live site in case something goes wrong.

We also encourage to perform a full backup of your site (both database and files) before applying such updates or changes to your live site.

Let us know how that goes and if you have other questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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