[Victor]

Hi Arun,

Thanks so much for investigating this on your end and keeping us posted about it 🙂

It definitely seems related to the assets change we made in our latest release of our plugins.

I have created a bug report so our developers can investigate this further and hopefully find a fix for it. I have also link the other threads to the report and flagged this to the team so we can be aware of it.

I will set this thread’s status to “Pending Fix” and link it to the report. This way, we will notify you once a fix is released.

In the meantime, the only workaround I’ve found is to downgrade to a previous version of The Events Calendar and Community Events. As a reference, we have a guide on how you can downgrade a plugin to a previous version > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Kieran!

Thanks for following up with this. Good to know you could find out where the problem was and that now is solved 🙂

Could you please confirm our PDF Tickets extension is the conflicting plugin? > https://theeventscalendar.com/extensions/pdf-tickets/ If so, please let us know how to replicate the issue so I can try to reproduce on my end.

If we find the source of the conflict is within that extension, I can log a report so we can hopefully find a fix for this.

Please let us know about it.

Thanks,
Victor

[Victor]

Hi!

Thanks for following up with this.

Good to know you could achieve that. As you might already know, modifying core plugin files is not a good practice as they will get overwritten with every update.

There is no default way to make a template override of that file you changed, but it may be possible to create some custom coding that use the available actions and filters in there. Have you tried using any of the available hooks (actions/filters) to accomplish that customization?

Let me know about it.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Mark!

Thanks for getting in touch with us!

Like you say, the license includes one year of premium support. We currently don’t offer licenses that extend the support time for more than a year. Once a license is expired, you can renew it to get an additional year of support.

I hope that answers your question. Let me know if any follow up question.

Best,
Victor

[Victor]

Hi Nancy!

Thanks for taking the time to report this.

Unfortunately, I can confirm this is a bug in Event Tickets Plus we are already aware of.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins. I have also increased the priority of this so the dev team can have a look at it sooner.

In the meantime, the only workaround we’ve found is applying the temporary fix Sky shared in the thread you linked.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Dayla!

Thanks for taking the time to report this.

I have unfortunately been able to replicate the same on my end.

I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to “Pending Fix” and link it to the report. This way, we will notify you once a fix is released.

In the meantime, you can make a template override of the templates you need to hide the Tribe Bar in and remove or comment out the line that calls for the Tribe Bar:

tribe_get_template_part( 'modules/bar' );

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Lawrence!

Thanks for getting in touch with us!

There is no built-in WP functionality to adjust the width of the admin columns. However, you can hide/show the columns you want by navigating to the Screen Options tab in the top right corner of the screen.

Usually, users experiencing this issue is because they are using Yoast SEO plugin which adds some extra columns by default to all admin tables, so depending on your browser width, it may look like the screenshot you sent.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Kieran!

Thanks for getting in touch with us. I’m really sorry to hear you are having that issue. Let me help you with the troubleshooting so we can find the source of the problem.

I’ve just tested out on my local installation and changing multiple orders to completed did work as expected and sent each ticket purchaser their own ticket emails.

It sounds like it could be a conflict with another plugin or even your theme. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

When coming back, please also share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

Thanks,
Victor

[Victor]

Hi Kevin!

I’m sorry to hear you are having problems with that. Let me help you with the troubleshooting so we can hopefully find the source of the issue.

First, could you please share a link to one of the events you are having the problem with? Also, it would be of good help if you could send us a screenshot of the edit event screen for that same event.

Additionally, To make sure we are not dealing with a conflict (with another theme or plugin), please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting. If this is the case, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Victor]

Hi,

Thanks for testing that out and for sending over the logs.

I’m not able to replicate the same issue on my local installation.

The logs indicate there is a plugin or some code using the woocommerce_add_order_item_meta function, which is deprecated in WooCommerce 3.4.4. Event Tickets Plus, has checks to prevent the use of this deprecated function.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference, could you please try creating a new event with a ticket and make some test purchases and see if the ticket email get sent? Please try this while still under default conditions (only our plugins, WooCommerce and default WP theme)

We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site.

Please let us know how it goes.

Thanks,
Victor

[Victor]

Hi Arun,

Thanks for following up with this.

The related threads you mention seem to be a conflict with one of our extensions > https://theeventscalendar.com/extensions/google-maps-multiple-events-same-venue/ which I don’t see you are using since you don’t have it installed.

However, I do see you have our The Events Calendar Extension: Relabeler version 1.0.0. You are using the previous versions of it, so could you please try downloading and installing the latest version from https://theeventscalendar.com/extensions/change-labels-events-venues-organizers/ and see if any change?

Unfortunately, I’m not able to reproduce the error replicating your site’s setting in my local installation.

Unfortunately we can’t keep it running in that state so had to restore our usual setup back.

I definitely understand this. We always suggest to setup a dev/staging site so you can test things out and make all plugins, theme and WordPress core updates without disrupting the live site. Is this something you can setup and share a link with us, in a private reply if you’d like?

If that’s not possible, I may be able to setup a sandbox site for you to check it out. I’ll reach out to the team about it.

Thanks,
Victor

[Victor]

Hi Niall!

Thanks for getting in touch with us!

Those notifications are from Google Calendar and not from our plugins.

They are accepting invitations to events and Google is filling my inbox with emails.

I’m not sure I understand exactly why this is happening. Perhaps you might want to reach out to Google about those notifications and see how they can help.

Please let me know if I’m missing something or if you have any follow up questions.

Best,
Victor

[Victor]

Hi There!

Thanks for reaching out to us!

Unfortunately, there is no built-in functionality to show past events by default.

It could possibly be achieved but will certainly require some custom coding. However, this is a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!
Victor

[Victor]

Hi Arun,

Thanks for taking the time to report this issue and for sending over the information you’ve found so far.

I made a few tests on my end but I’m not able to reproduce this, so let me help you with the troubleshooting so we can hopefully find the source of the problem.

First, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Also, did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Thanks,
Victor

[Author]

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