Same Issue

[Kevin]

Hello! I am having this same issue where the iframe is not pulling up. It is just trying to jump down to #tickets on the page. I have tried all of your solutions above with no luck.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-iframe-not-showing-upon-event-page-customers-cannot-purchase-tickets/

[Victor]

Hi Kevin!

I’m sorry to hear you are having problems with that. Let me help you with the troubleshooting so we can hopefully find the source of the issue.

First, could you please share a link to one of the events you are having the problem with? Also, it would be of good help if you could send us a screenshot of the edit event screen for that same event.

Additionally, To make sure we are not dealing with a conflict (with another theme or plugin), please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting. If this is the case, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Kevin]

Hello! Here is the link: https://tsa.com/ . We’re having the issue with the register button at the bottom of the event at the bottom of the page.

I have deactivated all of the plugins & switched themes and still was seeing the issue.

Let me know if you still need me to enable debug on the site & I can do that.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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