[Victor]

Hi Freddys,

Glad to know it worked out for you 🙂

On the same tickets.php template override, you can modify the code around line 127 and set the input_value to 1 like the following:

$input = woocommerce_quantity_input( array(
'input_name' => 'quantity_' . $ticket->ID,
'input_value' => 1,
'min_value' => 0,
'max_value' => $max_quantity,
), null, false );

this will set the input value to 1 instead of 0.

If you only want to allow a one ticket to be purchase per order, I’d recommend you edit the WooCommerce ticket product and under the Inventory tab, check the Sold individually option.

Does it help?

Best,
Victor

[Victor]

Hi Peter,

Thanks for trying that out.

I did some tests on my end and the ticket emails are being sent, so I suspect this could be a conflict with your theme or another plugin.

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let me know how it goes.

Best,
Victor

[Victor]

Hi Silviu,

Unfortunately, we don’t have any specific fields for that information when creating your account. As a workaround, you could use the Name field for a persons name and the “Last Name” field for your company name.

Will that work for you?

Best,
Victor

[Victor]

Hi Bill & Mathew!

Just wanted to share with you that a new release of Events Calendar PRO is out, including a fix for the issue described here.

Find out more about this release → https://theeventscalendar.com/announcing-events-calendar-pro-4-4-30-1/

Thank you both for flagging this and for your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of Events Calendar PRO is out, including a fix for the issue described here.

Find out more about this release → https://theeventscalendar.com/announcing-events-calendar-pro-4-4-30-1/

Thanks for your patience while we worked on this.

Please update the plugin and see if the fix works for you. As always, don’t hesitate to open a new topic if anything comes up.

Best,
Victor

[Victor]

Hi Erwin!

Thanks for getting in touch with us!

There is a filter available to customize the initial ticket number. The filter is ‘tribe_tickets_plus_inital_ticket_number’ and is located at /wp-content/plugins/event-tickets-plus/src/Tribe/Meta/

You can use the following snippet to customize this number:

https://gist.github.com/cliffordp/91223c67e30e648257e47e50349d81f4

Additionally, let me share with you the following article about good practices when implementing custom code snippets > https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/

I hope that helps. 🙂

Best,
Victor

[Victor]

Hi Peter!

I’m sorry to hear you are having that problem. I’d be happy to help you sort it out.

From what you describe it seems other emails are being sent out so that’s good. But if the ticket emails are not being sent, then there could be an error.

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times by re-sending the email from the order, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

If there are no errors showing up, then it could be a theme or plugin conflict somehow. To make sure we are not dealing with a conflict, please go through the steps outlined in our Testing for Conflicts guide and see if you can reproduce the same issue under default conditions.

Let me know how it goes.

Thanks,
Victor

[Victor]

Hi Karen!

Thanks for getting in touch with us!

There is no built-in setting to achieve that, but you can achieve that with some custom coding.

Unfortunately, there is no straight way to achieve that, but in the following thread, Cliff gives a good approach on how you can go about this:

https://theeventscalendar.com/support/forums/topic/remove-venue-link-3/#dl_post-1060795

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Freddys!

Thanks for getting in touch with us!

Absolutely, that’s totally possible! I would suggest overriding the tickets.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called wootickets
• Drop your copied tickets.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, modify line 172 to look like the following:

echo '<td class="tickets_description">' . ( $ticket->show_description() ? $ticket->description : '' ) . ' This ticket expires on: ' . $ticket->end_date . '</td>';

This will add the message “This ticket expires on: ” message to the ticket description.

Will this work for you? Please let me know. 🙂

Best,
Victor

[Victor]

Hi Silviu,

Thanks for sharing that link as a reference.

I have just sent you an email with the documentation we can provide. Please let us know if you have any question about it.

As for the legal entity account, I’m not exactly sure what you mean. When you purchase one of our licenses you will be asked to create an account in order to obtain the plugins and license keys. Will that work for you?

Best,
Victor

[Victor]

Hi,

Thanks for following up with this.

I don’t think deleting the product is recommended as all your ticket orders are linked to the products. If you were to go this way, I’d suggest you make some tests around this functionality and make sure you don’t get any unexpected results on the WooCommerce side of things.

The other option would be to change the product catalog visibility instead. If you wanted to automate this process when ticket sales end, you will need to come up with some custom coding for that.

I’ve just checked and could not find any similar request for this in our user voice > https://tribe.uservoice.com/forums/195723-feature-ideas but you can always post a new feature idea so other users wanting the same can vote for it.

Let me know if you need help elaborating this idea further.

Best,
Victor

[Victor]

You are welcome! 🙂

I’ll go ahead and close this thread now, but feel free to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Silviu!

Thanks for getting in touch with us and for your interest in our plugins.

Could you please send us an example of what this certificate is or a link explaining further? I’m not really sure what you need exactly, but we’d be happy to facilitate such document if we can.

Please let us know.

Thanks,
Victor

[Victor]

Hi Jane!

Thanks for getting in touch with us!

Unfortunately, there is no built-in functionality to delete the tickets/products. However, when you create a new ticket for an event, the WooCommerce product created should have its “Catalog visibility” set to hidden. This will cause the product to not show up in your shop pages.

Please try navigating to one of your tickets products and verify this setting is the desired one, and that upon ticket creation the visibility is set to hidden as I mentioned.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Lee!

Thanks for getting in touch with us!

That is strange, I’ve just tested on a local install and it’s working for me. Is it not working for any search or just a specific title/event?

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting

Please let me know about that.

Thanks,
Victor

[Author]

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