Sold out tickets message is gone.

[schlitzadubon]

When an event has sold out tickets, the sold out message doesn’t show up. Visitors have no indicator that they can’t purchase a ticket for the event (ticket form does not display) and my client is getting calls from people who want to purchase tickets to sold out events. I see the div ‘tickets-unavailable’ is showing up on the single-event page when tickets are sold out, but it is empty. I also see the flag $availability_slug in function get_tickets_unavailable_message() line 1734 of event-tickets/src/Tribe/Tickets.php is ‘available’ when there are no tickets left. I found a ticket from 8/7/2018 stating that the sold out message has not been displaying for the last two versions of the plugin. It would be great to get this fixed permanently. For others, this topic has a temporary fix: https://theeventscalendar.com/support/forums/topic/ticket-sales-ended-notification/ which worked for me, but it is a pain to have to add this to all my clients who use Events Tickets Plus, and I spent 2 hours this morning trying to figure out why the message isn’t showing up.

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-sales-ended-notification/

[Victor]

Hi Nancy!

Thanks for taking the time to report this.

Unfortunately, I can confirm this is a bug in Event Tickets Plus we are already aware of.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins. I have also increased the priority of this so the dev team can have a look at it sooner.

In the meantime, the only workaround we’ve found is applying the temporary fix Sky shared in the thread you linked.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Sky]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Regards,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts