Ticket Sales Ended Notification

[Maegan]

Hi there!

Most of my ticket sales for events end 24 hours before the start of the event. But I’ve noticed that the ticket field simply disappears as opposed to saying something like “Ticket Sales Have Ended”. I’m looking for something similar to the “SOLD OUT” that shows when tickets sell out. Is this a possibility/setting that I’m just missing?

It’s not the end of the world, but would certainly help the “why can’t I register!!!” phone calls my staff receives after sales end. I’ve searched around and have not found a fix. Any guidance would be super helpful!

Thanks!
-Maegan

[Sky]

Hi Maegan,

Thanks for reaching out. I’d be happy to help you with this question.

It is possible to add a sold out message, but it would require some customization on your part. I will try to get you pointed in the right direction.

To add a message, we are going to create a custom template. Basically this involves copying a template over from one of our plugins to your child theme in a “tribe-events” folder. The template will then be used instead of the default plugin template. For more information on this process, please see our Themer’s Guide.

Which template you modify will depend on which ecommerce plugin are you using.

For WooCommerce, you would copy event-tickets-plus/src/views/wootickets/tickets.php to [your-theme]/tribe-events/wootickets/tickets.php.

For Easy Digital Downloads, you would copy event-tickets-plus/src/views/eddtickets/tickets.php to [your-theme]/tribe-events/eddtickets/tickets.php.

In either of these templates, there is a conditional that checks to see if there are tickets available at the very end of the template:

if ( $is_there_any_product_to_sell ) {
// does stuff here
} else {
// does other stuff here
// Add you custom markup here
}


You can just add your custom message markup within the “else” portion of that logic.

Hope that helps! Please let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi again,

I apologize, but after my last reply it came to my attention that there is supposed to be a sold out notice when tickets are gone, but it has been missing for the last two versions.

You can certainly solve the problem with my advice from my previous post, but I have created a bug ticket for the issue. I will attach this thread to the bug ticket, and someone will follow up with you here once the fix has been released. I was able to get this functionality back by reverting to versions 4.7.4 of both ET and ETP.

Please let me know if you have any questions in the meantime.

Thanks,
Sky

[Maegan]

Hi there!

Thanks for the update! My question was less about Sold Out (though glad that will get fixed) and more about how to have it show something like “Ticket Sales Have Ended for this Event” when the sale cut off time has passed.

Is this a possibility?

Thanks again!

Maegan
http://www.ThePotteryStop.com
(410) 480 0111
9050 Baltimore National Pike
Ellicott City, MD 21042

Think it. Paint it. Love it!

[Sky]

Maegan,

Thanks for the additional information. I see now what you are saying.

Looking at how this works on my local install, I am actually seeing a message that says “Tickets are no longer available” once the time for ticket sales have passed. However, it seems that this only shows up when all ticket types for the events are past the sale date. If I add an RSVP for example, there is not a message for just the tickets being no longer available.

Can you share a screenshot of your ticket settings? Do you have multiple ticket/rsvp types for this event?

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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