[Victor]

Hi Mark,

Sorry I misunderstood that you already tested for conflicts and didn’t find anything.

I can’t reproduce the issue you are having in my own local installation, so we’ll need to make some deeper troubleshooting.

Do you get any error messages after you log in to your site?

Besides the Community add form, are you able to see the community list of events in the url > yoursite.com/events/community/list ?

Could you please send us some screenshots of the issue you are having? This will help us understand more what you see when experiencing the error.

Also, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating to the Community add event form and reproduce the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi John!

Thanks for following up with this.

Please let me first note that we are limited in how much support we can give for custom development questions like this.

That said, we always like helping out and at least point users into the right direction as much possible. We also have a list of customizers we’d happily recommend for these customizations.

Let me try to answer your questions:

If you need to customize how the tickets render in the single event view, you can use one of the methods described in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/.

You should take a look at the tickets.php template file that renders the WooCommerce tickets table/form and is located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/

If you place the following code snippet into your active theme functions.php file it will add the price input into the tickets.php template file using the wootickets_tickets_after_quantity_input filter provided:

add_action( 'wootickets_tickets_after_quantity_input', 'add_nyp_price_input', 10, 1 );
function add_nyp_price_input( $ticket ) {
$ticket_id = $ticket->ID;
echo WC_Name_Your_Price_Helpers::get_price_input( $ticket_id );
}

It will probably need some styling to look better in which case you can add CSS rules using the WordPress customizer by going to wp-admin > Appearance > Customizer > Additional CSS

Regarding the issue for not being able to change an RSVP ticket to a WooCommerce one, this is unfortunately a bug I could just reproduce myself.

I have logged a report for this and it will be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to “Pending fix” and link it to the report so we’ll let you know as soon as it is fixed.

As a workaround, you should be able to create a WooCommerce ticket from scratch instead of editing an RSVP to be a WC ticket.

I apologise for this inconvenience and we’d appreciate your patience.

I hope the above helps you with your customization. Let me know if you have other questions while you go at it and I’d be happy to help as much I can.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Norman,

I’m sorry that didn’t help answer your question.

I believe you were trying to make some customization to the Community add form, which we can’t provide support for.

I see you have asked for a refund, so I will close this thread now, though I hope to be of help in the future if you consider using our plugins.

Best,
Victor

[Victor]

Sure Nancy! No hurries. We’ll be here when that’s ready 🙂

Just a reminder, this thread will auto close after 3 weeks. In case that happens, you can always open a new topic referencing this one and we’ll continue with this.

Best,
Victor

[Victor]

Hi Mark,

Thanks for following up and for taking your time to report this.

I can confirm this is indeed an issue we are aware of and is already logged in as a bug. For the moment I don’t have an estimate yet, but I know it’s of a higher priority than many others in our radar.

We’ll let you know when a fix is released for it.

Best,
Victor

[Victor]

Hi David!

I’m sorry for a bit of delay here.

Please, let me note that we are fairly limited in how much support we can give for custom development questions like this.

That said, we always like helping out and at least point users into the right direction as much possible. So, I will reach out to the team to see if we can come up with a snippet that will only auto complete ticket orders, and will get back to you when we have something for you.

Please hang in there.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Michael!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Ryan!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hello!

Just wanted to share with you that a new maintenance release (for the Week of 18 September 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-18-september-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Author]

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