[Trisha]

Hello George,

Thank you for the system information, we could probably get around the testing for conflicts issue by having you log out after you disable your plugins but I don’t think it’s necessary at this point.

I’ve set up my local install to mirror your system settings but I’m unable to replicate the issue at this point. However, it surely sounds like a you’ve discovered a bug. I will make some tests and get back to you soon!

I will be in touch soon!

Cheers,
Trisha

[Trisha]

Hello Marc!

Good news! So glad to hear you got this resolved!

Have a great weekend!

Cheers,
Trisha

[Trisha]

Hi Sean,

I can help with this! I spoke to one of our developers and he pointed me to the filter ‘tribe_events_tickets_ajax_ticket_edit‘ on Line 675 of ‘event-tickets\src\Tribe\Tickets.php‘.

That should get you headed in the right direction. Let me know how it goes!

Cheers,
Trisha

[Trisha]

Hi Saraliina!

I did some research and found a couple of functions that you can use to change (or remove) the responsive breakpoint.

You can find that information in this guide https://theeventscalendar.com/knowledgebase/themers-guide/. Scroll down to the section entitled ‘Responsive Templates’.

I hope this helps! Let me know how it goes 🙂

Cheers,
Trisha

[Trisha]

Hello Marc!

I can help with this!

As a first step it would be helpful for you to go through our Testing for Conflicts guide and share that information here when you’re done. You can find the guide here https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

I look forward to hearing back from you!

Cheers,
Trisha

 

[Trisha]

Hi Anthony!

I’m sorry to hear you’re having this issue, I know how frustrating it is to debug CSS, etc!

You’ve done a great job at isolating the issue, thank you! I haven’t heard of anyone else having this problem but that doesn’t mean it’s not out there.

It is interesting to note that the error is only on events generated with a shortcode. It would be helpful to see that in action on your site, can you create an unlinked page for me to view? That may get us what we need to fix it for you!

Let me know!

Cheers,
Trisha

[Trisha]

Hi George!

I’m sorry to hear you’re having this problem, very strange indeed!

As a first step it would be super helpful if you would go through our ‘Testing for Conflicts’ guide here https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

This will help us isolate the issue a bit more and ensure that it isn’t a theme or plugin conflict. Once you have that done if you would share the results that will get us headed in the right direction.

Also, it would be helpful if you could share the system info for your site. This guide will show you how to do that. https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I look forward to hearing back from you!

Cheers,
Trisha

[Trisha]

Hello Ariane!

Thank you for using Events Calendar Pro. I can help you with this!

It looks like you’re on the right track, to get closer to the layout your referencing you can add some styles to your theme’s custom css file. If you don’t have a custom css file you can download and install this plugin which will add a custom stylesheet for you. https://wordpress.org/plugins/simple-custom-css/

This is the snippet to add:

.tribe-events-list .tribe-events-event-image { width: 30%; }

Let me know how it goes or if you have any further questions!

Cheers,
Trisha

[Trisha]

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[Trisha]

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[Trisha]

Hi Nathan,

I can help you with this! The Eventbrite representative is correct in that once your Eventbrite account is linked with your site all new events will be synced. However, events that have already been created on Eventbrite will need to be imported one at a time.

I did search the Eventbrite site to see if they have an option to download all of your events in a csv file or something similar but I didn’t have any luck. This appears to be a limitation in the Eventbrite API.

You might check back with Eventbrite to see if they have a way to bulk export all of your events, it’s definitely possible I missed something.

Let me know what you find out!

Cheers,
Trisha

[Trisha]

Hi Eric!

Thanks so much for your patience as our team gets back into the groove following our annual retreat last week! I can help you with this!

To show only the first instance of a recurring event for any of the list-style views, just go to WP-Admin > Events > Settings > General > Recurring event instances, check that option and Save Changes.

This should work for you! If for some reason it doesn’t work please reply back with a screenshot of one of your events. Make sure all the settings are visible in the screenshot so I can help troubleshoot.

Let me know how it goes!

Cheers,
Trisha

[Trisha]

Hi David,

Thank you so much for running the tests and I’m so sorry about the frustration with all of this.

Since we’ve been able to definitively rule out plugin and theme conflicts I am beginning research into server timezone reporting issues. It feels like an issue with how google is seeing the server time vs what is actually being reported.

I did find another similar question on the Google forums here https://productforums.google.com/forum/#!topic/webmasters/PCKsjpbqiEo

I’ll report back asap with any relevant information or solutions that I come up with.

Hang in there!
Trisha

[Trisha]

Hi Saraliina!

Thank you for your patience and so sorry for the delay on our end! We are slowly ramping back up after our annual team retreat last week.

I think I may have a solution for you but I need to code it up. That’s going to take bit of extra time so I wanted to let you know you’re very much valued and not forgotten 🙂

I will reply back to this thread with a solution for you asap!

Cheers,
Trisha

[Trisha]

Hi Titus!

I’m glad you’re happy with this 🙂 I think I can help clarify a few things.

The meta tag should display on any calendar view; month, day, week, map, photo, upcoming events or past events.

It’s also worth noting that the extension is generating a basic meta description tag rather than a meta property tag.

<meta name="description" content="DESCRIPTION GOES HERE"/>

I did this to make the extension flexible enough to work with other SEO Plugins that might have issues as well.

I confirmed the usage of the meta description tag with SEO Moz (https://moz.com/learn/seo/meta-description) to be sure it would work for Google.

The other noteworthy item is that this description tag is not in the same location as the other meta tags on the page. That confused me initially so I added a second meta tag to make the description hopefully a bit easier to locate:

<meta name="generator" content="The Events Calendar v.XX" />

I found the tag on your site and have included a screenshot:

I also confirmed that google is picking the tag up for you site by using the Meta Tag Analyzer at https://www.seocentro.com/tools/search-engines/metatag-analyzer.html

I did a quick search and google hasn’t indexed the new tag yet so it may be worth resubmitting. I’ll leave that to your discretion, it’s been a couple of years since I’ve actively been involved in SEO and I’m not sure what the current ‘rules’ are 🙂

I hope this helps answer your questions, if you need any further clarification please don’t hesitate to reply back and let me know. I’m happy to help! ?

Cheers,
Trisha

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