[Sky]

James,

With my suggestion of changing the start date, you would lose the past events. This is not necessary, I just wondered if it may make a difference. You can try this with a test event if you want to be safe, or just skip that step at first.

I agree this is not something you should have to mess with once it is set up properly. The official consensus is that if you create the events with the correct settings in the first place, this should not occur. So hopefully once we get this working, it shouldn’t need to be changed again. That being said, even starting with the “wrong” configuration, you would expect just changing the settings to correct any issues without having to regenerate anything.

Thanks,
Sky

[Sky]

Thomas,

I don’t see why that wouldn’t work. If you get that set up and find any obvious issues, please let me know!

Each ticket can be assigned a start and end time for ticket sales. So, yes, what you describe is possible with Events Tickets Plus.

Thanks,
Sky

[Sky]

Jerome,

Great! Glad the issue is resolved.

Let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Christian!

This is possible with a small PHP blurb. You can add this to your theme/child theme’s function.php file.

https://gist.github.com/skyshab/1aad46cb8a02a05af4627c783a92e2d6

Just replace the names and email addresses in the code with what you need.

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi Allison,

We are limited in the support we can provide for custom functionality such as this. We need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.

Please let us know if you’d like to go this route so that you can be added to this queue.

Thanks,
Sky

[Sky]

Hi Jennifer!

That is really strange!

Usually when I encounter issues with the order of posts being out of whack, it is due to settings or a conflict in another plugin. Have you gone through the steps in our Testing for Conflicts Guide to make sure this is not the case? If you don’t have a staging site, you can use a plugin like WP Staging to create a copy of your site to test with.

If you switch to the Twenty Seventeen theme and disable all the non events calendar plugins, do you still see the same results?

Thanks,
Sky

[Sky]

Hi Dave,

Have you changed the Eventbrite status from “Draft” to “Live” and saved the event? You can read more about connecting an Events Calendar event with Eventbrite tickets here.

Let me know if that helps, or if you have any other questions.

Thanks,
Sky

[Sky]

Hi Chris,

To achieve a view like this, you will need to create a custom template. You can read more information about customizing our plugins at our Themer’s Guide.

I would start with the “List View” template, and customize to fit your needs. You can find this template in the plugin at the-events-calendar/src/views/list/single-event.php.

Hope that helps! Let us know if you have any other questions.

Thanks,
Sky

[Sky]

Hi there!

I am sorry to hear that you’re having issues with your recurring events. I will try to help you get this sorted.

I do not see any events on your site redirecting to this url. Can you direct me to a specific event that is displaying this behavior?

Thanks,
Sky

[Sky]

Hi Paul,

Thanks for reaching out to us. This is unfortunately not a feature of the tickets plugin. There has been other requests for this, and if you’d like, you can upvote this feature idea by visiting our plugin suggestions page: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/11641629-allow-manual-entry-of-attendee-information

In the meantime, perhaps you could create a coupon for 100% off in Woocommerce, and share that with the users you are going to invoice?

Let me know if this helps.

Thanks,
Sky

[Sky]

Hi David!

I’m sorry to hear that you’re having issues with the time displayed on your events. I will try to help you get this sorted.

First, please check out this article on timezones and this one about daylight savings time.

If you check your settings and everything appears to be configured properly, can you try regenerating the event series to see if that fixes the issue? Just remove what is setup under “event series,” save, re-add the events, and save again.

Let me know if this helps.

Thanks,
Sky

[Sky]

James,

Thank you for the additional screenshots. It looks like you have things set up in a way that should work. I’ve been advised that perhaps just changing the settings may not fix things, but that it may be necessary to regenerate the recurring events after making the changes.

Can you try removing the events from the “events series” section on this event, saving, and re-adding? Also, try changing the initial date of the event to the next upcoming occurrence during this process.

I appreciate your patience with this. Let me know if that changes anything.

Thanks,
Sky

[Sky]

Sylviane,

Perhaps you’re having a browser caching issue?

As you can see in the screenshot, neither the top nor bottom links are showing on my end.

Thanks,
Sky

[Sky]

Margit,

The “end of day” setting is for events that may go a few hours past midnight. I can’t see any use case for setting it in the PM? This would make an event that started on Friday at 11pm show up as being on Saturday.

Can you review our knowledgebase articles on timezones and daylight savings time and check the settings in your site and on the events to make sure everything is configured properly?

Thanks,
Sky

[Sky]

Great! We’d love to have you as a customer.

Your issue appears to be caused by a theme or other code that is overriding The Events Calendar styles. You can post a link to your page on the WordPress.org support forums and perhaps someone will help you out.

Take care,
Sky

[Author]

Posts