[Sky]

Hans,

What I mean is to go to the root event of the series in the admin, and just click the “update” button without even making any changes. Do the missing recurring events get generated when you do that?

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional information.

I’m still not exactly clear on the steps you took that lead to this situation. Am I right in understanding that you deleted a ticket that people had already purchased?

Can you provide a screenshot of both the Tickets settings in the event, and the “Attendees” page for that ticket?

Thanks,
Sky

[Sky]

Hello,

Thanks for trying that out.

Can you verify the following:

* you have a page selected in Events > Settings > Tickets > “Success Page”
* on the page that is selected in the above, you have added the shortcode [tribe-tpp-success]
* in your paypal account, you have enabled instant payment notifications (IPN) in your PayPal account’s Selling Tools
* in your paypal account, you have entered your site’s address in the Notification URL field in IPN Settings

Also, what do you have set for Events > Settings > Tickets > “Stock handling”?

Thanks,
Sky

[Sky]

Thanks for providing the additional information.

I apologize if this question seems basic, but you do have the opening php tag in your functions.php, correct?

Can you try temporarily switching to the Twenty Seventeen theme, and disable all plugins other than TEC and TEC Pro, and see if you still see the error? Also, make sure that Maps are disabled in the settings (Events > Settings > General > “Enable Google Maps”), and that the individual event does not have “show google map” checked in the Location settings.

Thanks,
Sky

[Sky]

Hi Paul,

I’m sorry to hear that you are having issues with notification emails. I will try to help figure out the problem.

Can you share your current system information with me?

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Hi Hans,

I’m sorry to hear that you’re having problems with recurring events. I will try to help you get this sorted.

In the original post you linked to, the issue turned out to be a combination of a high number of recurring events, and very complex combinations of rules for the recurrence patterns. The cron didn’t have time to process the requests in that particular customer’s server environment.

Here is an excerpt of the answer that was ultimately given to that customer:

Using your database locally I found the expected event instances were generated, however:

• You have a lot of very complex rules (a good example can be found in the Lap Swimming event)
• Running WP cron via the command line, it took around 16 minutes to complete and finish generating the missing instances, which is a comparatively long run.
• If in your hosting environment WP cron is triggered via web requests (which is the default) it’s possible that no single run has enough time to make noticeable progress through the backlog of instances waiting to be generated.

Long term a possible fix is for you to set things up as follows:

• Make use of real, crontab-based cron jobs
• Use the WP CLI utility, if available, to run the recurring event update task (next bullet point contains the relevant command)
• wp cron event run tribe-recurrence-cron

You may need to work with your host to configure the above and, depending on the host, it’s possible they may not be able to oblige. If that’s the case and you can’t switch to a host with these capabilities you may need a back-up plan.

So, not exactly a “fix” or even anything concrete. He was however, able to “fix” the events by manually saving them.

Looking at the other thread you posted regarding the cron error, my take on it is this: When duplicating the events with the plugin you were using, some metadata was incorrectly parsed. Even though you switched to a different plugin, the events that were originally generated with them may still have this misconfiguration saved in the database.

So, what I’m wondering is, if you manually save one of the events in question, does that fix the issue as it did for the other user? Are the events generated when you save it? And, the next time the cron runs, will it run successfully for that event?

Please let me know if saving one of the events “fixes” the recurring events for it.

Thanks,
Sky

[Sky]

Hi Ben!

Thanks for reaching out! I’m sorry to hear that you’re having issues with the RSVPS.

I’m not seeing any current licenses for our premium plugins connected with your account. Did you renew Event Tickets Plus under a different account? If so, can you please create your request while logged in with that account?

If you do not have a current license for one of our premium plugins, you will need to reach out for help in the WordPress.org support forum for Event Tickets.

Thanks,
Sky

[Sky]

Great! Glad you found a solution!

Please let us know if you have any other questions or issues in the future.

Take care,
Sky

[Sky]

Hi again,

If you have found other errors regarding tickets, it would be best if you created a new post for those.

Let me know if you see any different behavior with the default theme and plugins disabled.

Thanks,
Sky

[Sky]

Hi again,

Can you please provided the information I requested above?

* link to a page where the error is showing

* copy of your child theme’s complete functions.php file

* system information

Thanks,
Sky

[Sky]

Hi Kathy!

I’m sorry to here that you’re having issues with the ticket stock. I will try to help you get this sorted.

Can you tell me if there were tickets purchased already when you deleted the ticket? If so, were the purchased tickets from the deleted tickets, or just the tickets that are shared?

Thanks,
Sky

[Sky]

Great!

Glad I could help with your question. Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Great!

Good luck, and let us know if you have any other questions.

Take care,
Sky

[Sky]

Hi again,

There were updates to the Events Tickets plugins about two weeks ago. Are you running the latest versions?

Are you saying the problem is resolved now? Please let me know if you have any further questions about this.

Thanks,
Sky

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