[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question. Please note that we are limited in the amount of support we can provide for customizations such as this here in our support forums. This may a bit beyond the scope of what I can help with, but I will try my best to get you pointed in the right direction.

Looking at the templates, it seems that the tickets.php file doesn’t get loaded if there are no tickets within the “on sale” range. This logic takes place in the event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php file. Unfortunately, this is not a file that you can override by putting a copy in your child theme.

There is however, an action hook in there that fires when it determines that there isn’t a ticket that fits within the timeframe. Here is a copy of the hook, with it’s notes on use:

/**
* Allow to hook into the FE form of the tickets if tickets has already expired. If the action used the
* second value for tickets make sure to use a callback instead of an inline call to the method such as:
*
* Example:
*
* add_action( ‘tribe_tickets_expired_front_end_ticket_form’, function( $must_login, $tickets ) {
* Tribe__Tickets_Plus__Attendees_List::instance()->render();
* }, 10, 2 );
*
* If the tickets are not required to be used on the view you an use instead.
*
* add_action( ‘tribe_tickets_expired_front_end_ticket_form’, array( Tribe__Tickets_Plus__Attendees_List::instance(), ‘render’ ) );
*
* @since TBD
*
* @param boolean $must_login
* @param array $tickets
*/
do_action( ‘tribe_tickets_expired_front_end_ticket_form’, $must_login, $tickets );

You may be able to use the same logic from within tickets.php to output what you want here, by looping through the $tickets array.

Hope that helps! Let me know if you have more questions about this.

Thanks,
Sky

[Sky]

Hi there!

While we do have a way to set defaults for much of the event information, there are not settings for the ticket fields.

If you’d like to suggest this as a feature, you can visit our user voice forum.

Sorry I didn’t have better news for you. Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I’d be happy to help with your question.

When using our Filterbar plugin, you can add custom fields to the filterbar which can be used to sort events in the way you describe. You could also copy the url with the query vars applied (the url that displays when using the filterbar that has the information needed for the filter appended to it) and add that to your site menu as a custom link.

I tried the filter urls without the filterbar plugin active, and it doesn’t work without it, so you would need to purchase the plugin in order to implement this.

Hope that helps! Let me know if you have any more questions.

Thanks,
Sky

[Sky]

You’re very welcome!

Please let me know how it goes.

Sky

[Sky]

Alison,

I’m seeing the same behavior on my end. I’m not sure why this is happening. I’m going to run this by some more people and see if anyone else sees anything in the import that could be causing this.

I’ll let you know if I find anything out.

Thanks,
Sky

[Sky]

Paul,

Thanks for providing that information.

I see that you have renamed all of our plugins. Has anything else besides the plugin names been edited?

Also, do you have a different account that the other premium plugins are registered under?

The first thing I would try is to update the plugins with the latest versions. Give that a try and let me know if it changes anything.

Thanks,
Sky

[Sky]

Hi again,

OK, great! If it doesn’t generate the next batch of events as it’s supposed to, the next thing I would recommend is to remove the recurrence pattern settings for the event, and re-add them, and see if that makes any changes the next time it is supposed to update.

Thanks,
Sky

[Sky]

Hello,

Thanks for verifying that for me.

Do you have the site password protected or set up with a “coming soon” plugin? It’s possible that the Paypal API is not able to reach the site to confirm the order.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you are experiencing problems with this issue as well. This is a know issue, and a fix is getting ready for release. While I cannot provide a specific timeframe for when this will be fixed, I would expect it to be part of next weeks releases.

Unfortunately, the problem seems to be on the Aggregator server side of things, and so reverting the plugin will not fix the issue.

I will mark this as “pending fix” and add to the bug ticket. Once this fix is released, someone will follow back up with you here to let you know.

Thanks, and let me know if you have any other questions in the meantime.

Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

Once you turn an event into a recurring event, the date is appended onto the end of the url, even on the original event.

There is not a setting to add this information to single events. It may be possible with some customization, but would require knowledge of working with rewrite rules. Unfortunately, this type of customization is a bit beyond what we can provide here in the support forums.

Let me know if that helps, or if you have any other questions.

Thanks,
Sky

[Sky]

Hi Andrew!

Thanks for reaching out. I will try to help with your questions.

To be able to sell tickets to the events, you would need the free Event Tickets plugin, and the Premium Event Tickets Plus plugin.

When the tickets plugins are used in conjunction with The Events Calendar, the form for tickets is on the single event page. Users need to visit each event to add tickets to the cart. Once on the event page, when adding the tickets, the user is brought to the checkout page. They can go back to the calendar and add more tickets to the cart, but each time they are brought to the cart when adding them.

In order to provide discounts, you would need to find a third party plugin that works with your ecommerce plugin, WooCommerce for example. There are several WooCommerce discount plugins out there, you can Google to find which best your needs.

Hope this helps! Please let us know if you have any further questions.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

There’s not an easy way to add the ticket form outside of the single events template, as it is added via action hooks and relies on the loop variables being defined.

You could create a custom single-event template that contains a conditional to do one thing if the post you want to target, otherwise something else. For the conditional, you could use the “$event_id” variable and check it against the id of the specific event you want to target.

The template you would want to work with is the-events-calendar/src/views/single-event.php. You can copy this into your child theme in your-theme]/tribe-events/single-event.php and add your modifications.

For more information on working with custom event templates, see our Themer’s Guide.

Hope that helps! Let me know if you have any further questions.

Thanks,
Sky

[Sky]

Hi Marko,

Thanks for reaching out. I will try to help with this question.

As you mentioned, this is not something included with the plugin. I am not aware of any easy way to do this programatically.

You might check out the WP All Import Plugin. This will allow you to import data into your site from a CSV file. The Tickets plugin creates a custom post type for RSVPs. If you are moving data from one site to another, you can also use the default WordPress import/export tool and choose the RSVP post type.

Hope this helps! Please let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Andy!

Thanks for reaching out. I’m not sure if this is possible outside of the Tribe_Events_Templates class, and without using the_content.

This sort of customization is a bit beyond the scope of what I can provide for you here. However, we do have a special queue for customization requests that I can add you to. There’s no guarantees of if and when someone will be able to fulfill this request, but someone will take a look at it as soon as possible.

Thanks, and good luck!

Sky

[Sky]

Hi Alison!

I’m sorry to hear that you’re having issues with the descriptions importing. I will try to help you get this sorted.

Can you share the url that you are importing? I’d like to try this on my end and see if I can reproduce the issue. You can post it in a private reply if you’d like.

Thanks,
Sky

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