[Sky]

Hi again,

You would need to make the t-shirt a product in WooCommerce. There are plugins available for WooCommerce that would allow you to bundle products together. You may be able to create a bundle that includes both a ticket and a teeshirt. Or, you could just keep them as separate products, I guess.

If the price is different for depending how many dogs there are, you might create tickets for “1 dog” “2 dogs” etc. Not sure what the most amount of dogs people are likely to register, but this may get tricky if people are showing up with a dozen dogs, requiring 12 or more separate tickets.

Hope that helps!

Thanks,
Sky

[Sky]

Hi Jonah,

Thanks for clarifying that for me. Can you provide some more details about exactly what you are experiencing? I took a look at the calendar on your site, and I am able to use the filterbar and navigate from month to month without any issues.

Please let me know:
* The URL of where the issue is occurring
* The steps you are taking
* The expected outcome
* The actual outcome

Thanks!
Sky

[Sky]

Hi Paul,

Thanks for the additional information.

Firstly, by default, the only person who will receive emails from our plugins when a ticket is purchased is the purchaser. They should receive a confirmation of their order, and then the actual ticket. In order to set up emails for the admin or organizer, you would need to do some customization.

Can you share a screenshot of the order information for one of the tickets that have been purchased? In the event, in the tickets section, click the “view orders” button, and then screenshot both the orders tab and the attendees tab. I’m wondering if the order has indeed been marked as “complete”.

Also, could you try setting the “When should tickets be emailed to customers?” setting to “pending payment” or “processing” and see if that makes any difference if you do a test purchase?

Thanks,
Sky

[Sky]

Hi again,

Thank you for all the screenshots. That really helped illustrate the problem for me.

To make sure I understand everything that’s going on here:

The payments are going through, and Paypal is sending out emails. But nothing shows up in either the “view attendees” or “view orders” tabs? And the tickets are not being emailed out?

Paypal is generating identical invoice numbers on it’s end, which prevents the order from being completed unless you disable the blocking of identical invoice IDs.

And on the WP Engine site, you have set up the Tribe Commerce settings, disabled Paypal sandbox mode, and have configured your Paypal IPN settings to point to the new WP Engine domain and payment confirmation page?

I’m about out of ideas of what to check on my end. I will need to escalate this and bring in some other eyes to look for the issue. It will help if I can provide screenshots of of your various settings in both the plugin settings and on Paypal. Can you provide screenshots for the following:

* Your complete Tribe Commerce Settings
* Your Paypal IPN Settings
* Your Paypal “Website Payment Preferences” settings, including Auto Return, Return URL, and Payment Data Transfer
* For one of the events that you have sold tickets during testing, the “view attendees” and “view orders” screens.

For examples screenshots of the Paypal settings, see https://theeventscalendar.com/knowledgebase/tribe-commerce-paypal/

The login before purchasing link issue can be explained like so:

The Log in before purchasing link is just an option for the user to log in before continuing with the purchase, but is not a requirement. The Buy Now button is showing up and users are allowed to purchase tickets. On the other hand, if you enable the setting to require users to be logged in before purchasing tickets, it won’t show the Buy Now button and will display the Login to purchase message instead.

Thanks for your patience with this. It’s hard to troubleshoot when I can’t replicate the exact scenario in my own test environment. But we will get to the bottom of this.

If you can verify that my understanding of the issue is correct and provide those additional screenshots, I will reach out to my colleagues for additional help.

Thanks,
Sky

[Sky]

Hi Rachel!

Thanks for reaching out. I will try to help with your question.

Do you mean the image that shows above your main calendar page? This must be being added either directly in the page template you are using, or it is being added to an action hook that is in your template.

Can you share your template file with me? I can take a look to see if there’s something obvious. You can upload it to a file sharing service of your choice and share the link, or you can paste in in something like github gists and share the link for that. https://gist.github.com/

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

If each sponsorship level has a different price, you will need to create a separate ticket for each. The good news is that the custom fields you create for one ticket can be reused for other tickets, so you won’t have to recreate them for each one. When creating a custom field, there is a checkbox at the bottom that says “Save this fieldset for use on other tickets?” Just check that for each field on the first ticket, and they will be available to use within the others.

Hope that helps! Please let me know if you have any other questions about this.

Thanks,
Sky

[Sky]

Hi Sean!

Thanks for reaching out. I will try to help with your questions.

Using our Community Events plugin, you can allow users to create events from the front end, and also lets you limit if they can edit or remove their events, or have access to the dashboard.

While we do have a countdown widget, your users would not be able to add this to a page from the front end. Only a site admin can edit sidebar widgets by default.

Hope that helps! Let me know if have any further questions about this.

Thanks,
Sky

[Sky]

Hi Jonah!

Thanks for reaching out! The ticket for the issue reported in the post you linked to has been marked complete, meaning the fix has been pushed out. This was about 3 weeks ago.

Have you tried this with the latest versions of the plugins?

TEC is at 4.6.18
TEC Pro is at 4.4.27

If you are still experiencing the issue with the latest versions, can you try changing the field type to dropdowns and verify that it works with that configuration, but not the checkboxes? Also, make sure to clear any caches, both on your site and in your browser.

Thanks,
Sky

[Sky]

Alison,

Thank you for your patience. I downloaded the ics file and played around with it to see if I could figure out the cause. Nothing I did seemed to make a difference. I’ve created a bug ticket for this. Unfortunately, I can’t provide a timeline for when this will be looked at and a fix released. As soon as it is, someone will follow up with you here to make sure this is resolved on your end.

Since this is a repeating event, you may be better off creating this as a recurring event in The Events Calendar, at least for now. Repeating events from Google calendar do not get imported as “recurring events,” instead getting generated as individual events anyway. But you can import just a single event and then add the recurrence pattern as is described in this knowledgebase article: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Please let me know if you have any questions in the meantime.

Thanks,
Sky

[Sky]

Hi again,

Thanks for sharing that. Unfortunately, I am unable to even preview the import for that URL. I am give the following error when I try to import:

There was an error fetching the results from your import: Events could not be imported. The URL provided did not have events in the proper format.

Can you doublecheck the URL? When you import this, you see a preview of the import and can proceed to run it?

Thanks,
Sky

[Sky]

Paul,

Please review our Support Guidelines. We try to respond to support posts within 24 to 48 hours of each response.

If you do not have a current license for Community Tickets, Events Calendar Pro or TEC Filterbar and cannot update to the latest versions, you will need to disable those plugins while troubleshooting.

Can you give that a try and let me know the outcome?

Also, what do you have set in Events > Settings > Tickets > WooCommerce Support: “When should tickets be emailed to customers?”

Could you also tell me specifically when this is happening? When people purchase any ticket, or only for an event that was set up through the Community Events plugins?

Thanks,
Sky

[Sky]

Hi again,

Thanks for providing the screenshots.

It seems that the problem with the capacity is actually a known issue that is being worked on. I cannot provide a timeline for when the fix will be pushed out, but I am going to add this thread to the bug ticket. As soon as the fix is released, someone will follow back up with you here to make sure that part is resolved.

As to the difference in attendees, it’s kind of hard to tell what’s going on with all the different variables here. Is it possible that the four missing attendees were among the 18 that were deleted?

Thanks,
Sky

[Sky]

Hi again,

Regarding WP Engine… There is a known bug right now where tickets are not showing up after creation. This is due to the object caching method that they are using, and a fix is being worked on for that. For now, the workaround is to either disable object caching, or flush the cache after creating a ticket. The tickets will show if you flush the cache.

Is the original site also on WP Engine? Are you using the same plugin versions and setups in both places?

Do you have a cache enabled on that site? If so, I would recommend disabling the “coming soon” plugin, then flushing the cache before testing.

For the ticket stock not changing: Can you go through the troubleshooting steps outlined in https://theeventscalendar.com/knowledgebase/ticket-stock-doesnt-decrease/ and see if the stock changes when using COD as a payment method for the ticket?

I’m not sure what you’re describing about the “invoice id.” Can you provide a screenshot of where you see this id? I just went through the purchase process using a sandbox account, and I did not see an invoice id anywhere.

Thanks,
Sky

[Sky]

Awesome! Glad I could help.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to here that you’re having problems importing your Google Calendar events. I will try to help get this sorted.

Can you share the calendar URL that you are importing? I’d like to try this on my end and see if I can tell what’s going on.

Thanks,
Sky

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