[Shelby]

Hi Paul,

Thanks for reaching out, I’m happy to help you here! 🙂

A couple things:

1. Can you link me to your previous thread please?
2. Can you confirm that your time zone settings are in line with this documentation? 🙂

Let me know about those and we’ll get this worked out!

Best,

Shelby 🙂

[Shelby]

Hi Steph,

Thanks for using our plugins, unfortunately, at this time, it’s not a built in option to change the view for recurring events, but this change could be made with some customization. I recommend checking out the following resources if you’d like to try making these changes yourself or to find someone to help out with this:

TEC Settings Overview (To check out the available options in the plugin)
Themer’s Guide (Help for making the changes yourself)
Customization Guide (Help finding help with making custom changes)

Alternatively, if you’d like to suggest this feature, I’d highly recommend submitting it to our feature suggestion platform here.

Best,
Shelby 🙂

[Shelby]

Hey Luc,

After checking into it, I’ve found a bug ticket associated with this issue. I’m going to associate your thread with the ticket as well, and bump the priority. If you’d like an intermediate solution, you can check out this user’s work around that he posted in relation to this bug. 🙂

Please let me know if you have any follow up questions or need any clarification about any of this!

Best,

Shelby 🙂

[Shelby]

Hi Thomas,

I’ve finally replicated this! I believe it is a bug. I’m going to be opening a bug ticket and confirming that my team can replicate it. After that I’ll reach out with any temporary solutions/workarounds we find, and you’ll be automatically notified when this is fixed. Your thread will be associated with the bug ticket, and marked “pending fix” until this is resolved. 🙂

Thank you so much for your patience in this process, it’s much appreciated!

Best,

Shelby 🙂

[Shelby]

Hi Judith,

Yeah it seems that the theme has some sort of styling conflict that’s not allowing my advice to work. This can happen depending on how the theme developer set up the style sheets hierarchy. I definitely think you’re going the right route in reaching out to the theme developer. I’ll take another look and let you know if I have any further advice.

Best,

Shelby 🙂

[Shelby]

Hi Jon,

I’d be happy to try and help you find a new solution. I was under the impression that you specifically wanted to set EDD to a minimum quantity, which is more of an EDD question than a question with our plugins, and I was trying to help anyway, but I can see why it would appear a blame game.

The arrows missing in internet explorer issue seems to be a bug. I can replicate it on my end.  If you’d like, I can converse with my team to see if anyone has a work around. Otherwise, we’d definitely be sad to see you go, but certainly also understand if this bug means our plugin isn’t the right solution for you right now.

Let me know!

Best,

Shelby 🙂

[Shelby]

My apologies for the lack of clarity Derek, settings for your SEO plugin. I was hoping that I’d be able to deduce the conflict from inspecting the page, but that was to no avail. 🙁

If you can send me some screenshots of how you have the plugin configured, I may be able to figure out where the conflict lies. (Specifically if you can use Yoast, as I’m able to test with that on my end)

Thanks!

Shelby 🙂

[Shelby]

Hi Ryan,

Apologies that this one slipped through the cracks here! I assume you were able to complete the demo, as it should have only been down for a few hours?

Best,

Shelby 🙂

[Shelby]

This reply is private.

[Shelby]

Hi Jon,

Unfortunately, we don’t have an officially supported solution for this, but I think you may find this plugin or this plugin helpful.

Further assistance with customizing easy digital downloads should be sought from their support system.

Please let me know if I can be of any further assistance or clarify anything for you!

Best,

Shelby 🙂

[Shelby]

Hi Ryan,

I’ll do what I can to help you out here. Unfortunately, this kind of request would require some customization that we can’t support here on the forums, as the forums are reserved for resolving issues with our built in features and options, and fielding bug reports.

If you’d like to try and make this kind of customization yourself, We have some resources for doing that here. If you need to find someone to help with the customizations, we also have some tips for finding help here.

 

Let me know if I can be of more help here or clarify anything in those resources!

Best,

Shelby ?

[Shelby]

Hi Derek,

Can you take a screenshot of your settings and send it over/link me to it? We have a policy of not logging into client sites, except in extreme circumstances.

Thanks! 🙂

Shelby

[Shelby]

Hi Michael,

I’ve done some more testing, and I’m still not able to replicate this. This almost certainly has to be a conflict with one of your other plugins. Can you deactivate the rest of your plugins, then clear your cache and see if the widget area is working properly? I can’t find another reason why this wouldn’t be working.

Best,

Shelby 🙂

[Shelby]

Hi Thomas,

I see that you’ve switched to the Twenty-Seventeen theme. Could you please set your theme to a 1 column layout instead of two so that I can troubleshoot the differences between the full width layout and mobile layouts please? 🙂

Thanks!

Shelby

[Shelby]

Hi friends,

I’ve ensured that both of your threads have been associated with the ticket in our system. The fix is currently pending code review, so it should be coming in the near future, and you’ll both be notified when it releases!

Cheers,

Shelby 🙂

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