[Shelby]

Hey there Storm,

I have certainly noticed an uptick in the number of timezone related issues recently. 🙂 Thanks for digging into this and reporting your findings!

I’ll be passing this up the chain here to ensure that it’s taken into consideration for fixing this error.

Best,

Shelby 🙂

[Shelby]

Hi Kevin,

So glad that worked out for you! 🙂

Please feel free to reach out in the future if you have any questions about our plugins!

Thanks,

Shelby 🙂

[Shelby]

Hi Jon,

Thanks for clarifying. 🙂 This all makes perfect sense now!

So after a few tries, I found the appropriate file that you can copy and modify to achieve this! 🙂 *virtual high five* (I’m a little pleased with myself right now, so pardon my enthusiasm 😉 )

You’ll want to copy this file from your site’s structure into your child theme

/wp-content/plugins/event-tickets-plus/src/views/eddtickets/tickets.php

but copy it to this path:

/your-child-theme/tribe-events/eddtickets/tickets.php

Then find this line:

 echo '<input type="number" class="edd-input" min="0" ' . $max . ' name="quantity_' . esc_attr( $ticket->ID ) . '" value="0" ' . disabled( $must_login, true, false ) . '/>';

And change it to this:

 echo '<input type="number" class="edd-input" min="1" ' . $max . ' name="quantity_' . esc_attr( $ticket->ID ) . '" value="1" ' . disabled( $must_login, true, false ) . '/>';

Please let me know how this goes and if you need any further guidance for this. 🙂

Best,

Shelby 🙂

[Shelby]

Hi Paul,

Ok, good to know …so next steps! 🙂

Because I’m unable to replicate this issue on my testing server, this seems that it may be a theme or plugin conflict. Would you please work through the steps here to test for a conflict? This will help me be able to better assist you. 🙂

Let me know what you find out & we’ll go from there!

Best,
Shelby 🙂

[Shelby]

Hey Derek,

That makes sense! Thanks for clarifying!

So, we craft our plugins to work well with the default WordPress themes, WordPress core, and our own plugins, as it’s impossible for us to test with every theme and plugin configuration available with WordPress. Since the issue is linked to other plugins, I’d suggest reaching out to their developers for support with this issue, as we, unfortunately, can’t support plugin conflicts on this forum.

Best of luck with your project, but this is as far as we can take you unfortunately. Apologies that it took so long to figure that out. Thanks for understanding & let us know should you have any questions in the future!

Best,

Shelby ?

[Shelby]

Hey Sharon,

Thanks for posting, glad you like the plugins so far, & I’m happy to help. 🙂

Unfortunately, this kind of feature isn’t a built in option, but could be accomplished with some customization, but we’re unable to provide that on these forums.

We do have some resources for guiding you through customizing the plugin here. If you need to find someone to help with the customizations, we also have some tips for finding help here. Based on what you told me, I believe that would be a worthwhile investment for you. 🙂

Hope this helps!

Thanks,

Shelby 🙂

[Shelby]

Hey Norman,

Thanks for posting, & I’m happy to help.:)

The good news is that yes, in theory, this kind of a thing is possible. However, unfortunately, this kind of request isn’t a built in option, and would require some customization that we can’t provide on these forums.

We do have some resources for guidance in making those kind of changes here.

If you need to find someone to help with the customizations, we also have some tips for finding help here.

Hope this helps!

Thanks,

Shelby 🙂

[Shelby]

Hi Mette,

Thanks for posting, I’m glad to help out! 🙂

You can only connect one Eventbrite account / setup one Eventbrite API key.

However, once that’s setup, you can enter any Eventbrite event’s ID to import it that way.

Please let me know if you have any follow up questions or need any clarification on this. 🙂

Best,

Shelby 🙂

[Shelby]

Hey Ursula,

Thanks for posting, & I’m happy to help.:)

Unfortunately, this kind of request isn’t a built in option, and would require some customization that we can’t provide on these forums. However, you can find the built in options for the shortcode here, and we do have some resources for help with customizing the plugins here. If you need to find someone to help with the customizations, we also have some tips for finding help here.

Hope this helps!

Thanks,

Shelby 🙂

[Shelby]

Hi there Kevin,

I’m happy to help out here. 🙂

Your screenshot didn’t come through, however, I think I know what may be causing this. Can you check out your timezone settings in WordPress and make sure they’re correct? Then go to your dashboard, into “Events>Settings” and scroll to the very bottom and click the button to update the timezone settings. 🙂

Let me know if that helps with this issue!

Best,

Shelby 🙂

[Shelby]

Hi Stephan,

I’m happy to help out here! 🙂

So to show a specific day, you would add this to your url (in English): “/events/2017-05-31/”

It may be different in the language this site is in, so just use the proper word for how your permalinks are set up. 🙂

Please let me know if you have any further questions about this or need any clarification!

Best,

Shelby 🙂

[Shelby]

Hi Mark,

Thanks for reaching out, and I’m happy to help you out here! 🙂

I think this might be related to a bug we’re fixing in the upcoming maintenance release. In the meantime, I’d suggest checking out our resources on caching here to speed up your events pages. 🙂

Please let me know how this goes, and if I can further assist you while we wait for the bug fix. 🙂

Best,

Shelby 🙂

[Shelby]

Hi Paul,

I’ll be taking a look at your site and the screenshots today. Can you also perform that conflict testing on your end please? I can’t provide full support without that.

Thanks,

Shelby 🙂

[Shelby]

Hi again Paul,

Yes, sorry I wasn’t more clear. Please go to “Events > Settings” and then scroll ALL the way down to the bottom and click the button “Update Timezone Data” if your timezone settings are correct in WordPress. I believe this may help solve the problems you’re experiencing. 🙂

Best,

Shelby 🙂

[Shelby]

Hi Angie,

Thanks for confirming that for me. 🙂

You can follow the instructions here to set up your license on both your active and development sites. 🙂

Best,

Shelby 🙂

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