[Patricia]

Hi Scott,

I’m not sure what you mean by “WSOD is the photo view error”, can you please send me further info about this issue you are experiencing?

I’ve tried to access your calendar using the default tribe calendar URL but it is password protected, so at this moment I’m not able to further investigate your problem:

https://swic.org.au/?post_type=tribe_events

Also, can you please send us the debug.log you mentioned before? It would help us to further investigate your case.

Thanks!

Patricia

[Patricia]

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[Patricia]

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[Patricia]

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[Patricia]

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[Patricia]

Hi Michelle,

Answering your questions:

1- Our “Other URL” import option is officially in Beta phase: at this moment it is quite stable and functional, but it’s not yet complete: our development team is still working to improve this feature. That’s probably the reason why you are unable to import the images from this URL now.

2- These issues are certainly associated with your theme and not with the plugin, as it doesn’t manipulate strings by itself: perhaps you or someone from your team is updating/customizing your theme core files?

3- Regarding the next issue, associated with your dates and times not matching the day of the event, It looks like there is a conflict with another plugin, with your WordPress theme or with a template customization for The Events Calendar that requires updating.

Since I can’t reproduce the issue you are experiencing from here, I would suggest you to run our Conflicts Test to verify if there’s a plugin or theme conflict causing the problem.

You can start the test by temporarily changing your theme to another one like Twenty Seventeen and deactivating all of your plugins (except Modern Tribe plugins) and let us know if the issue persists after that.

4- The calendar is automatically updated once you add new events to it: Can you please Clear/Purge your site’s cache (and your browser cache as well) and check if everything works as expected after that? This problem could be associated with issue number 3 as well: since your events are being saved with current start and end dates and times, they are not showing up in the calendar because they are already in the past: I strongly suggest you to run the conflicts test to confirm.

5- Regarding the Facebook import issue, I couldn’t reproduce it from here: at this moment the Facebook URL from where you are importing your events from only have one event that happens on november, december, january and february: the “TRN Group Meeting” and all occurrences of this event where successfully imported to my own site.

For security reasons our team is not allowed to access your site: to access your server via FTP and send us your theme directory, I would suggest you to read the following article and/or contact your hosting provider for further assistance:

https://codex.wordpress.org/Using_FileZilla

PS: your theme files are located on wp-content/themes/activism

Also, for future reference, I would suggest you to open new/different topics to solve different problems: it also helps other users to find solutions if they are looking for information about the same or similar issues.

If you need anything else in the mean time, please let me know and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hey Scott,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!

Can you please share with us your calendar link and/or a screenshot and let us know what do you see while accessing your Photo View calendar? Are you getting a 404 error? A white screen of death? Or is it a JavaScript/CSS problem?

To help us to further investigate your case, I would suggest you to enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while accessing your photo view calendar. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

[Patricia]

Hey Mario,

Thank you for reaching out to us!

I’m very sorry about this issue you are experiencing, let me help you to solve it!

Can you please make sure that both The Events Calendar and Events Calendar PRO are up to date? After that, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it).

Don’t forget to clear your site’s cache and your browser cache after this change.

Let me know if this helps to solve your problem!

If you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Barbara!

Regarding the events that are missing from your month view calendar: did you update WordPress core to 4.8.2? We recently released a Hotfix (The Events Calendar 4.5.12.3) to solve an issue related to the display of events in the default Month View with WordPress 4.8.2.

Can you please update The Events Calendar and let me know if the problem is solved after that?

Regarding your initial request: since you want two calendars in two different live websites, the best option is to buy another license for this second website, even if the content is identical.

Basically each license must be used for one site in the case of personal licenses or for three sites in the case of a business license. While you can use it in a dev environment for the same site (Using One License for Live and Dev Sites) without making it count as an additional site, you cannot use it in more sites than the license type allows.

I hope this helps!

Let me know if you need anything else in the mean time.

Best regards,

Patricia

[Patricia]

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[Patricia]

Hey Barbara,

Thank you for reaching out to us!

Since both companies share the same events calendar I would suggest you to enable it in only one of your sites and implement a URL redirect for the second one: so if someone access first.domain.com/events this person will be redirected to second.domain.com/events or perhaps you can create a different site/domain specifically for your calendar and redirect domain A and domain B to this new URL.

Also, your calendar is working as expected as I can see from here:

http://academyofadvancedaesthetics.com/events/

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

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[Patricia]

Hi Ryan,

I’m very sorry to know you are still experiencing these occasional 404 errors. As I can see from your system info you are still running Events Calendar PRO (ECP) version 4.4 and The Events Calendar (TEC) version 4.5.9: please update the plugins to their latest versions (ECP 4.4.17 and TEC 4.5.15) and let me know if the problem is solved after that.

Regarding your tooltip issue, you can easily solve it by adding the following code in your theme’s style.css file:

body[data-hhun="1"] #header-outer:not(.parallax-contained) {
    z-index: 1 !important;
}

I hope this helps! Let me know if you need anything else in the mean time and I’ll be happy to assist!

Best regards,

Patricia

[Patricia]

Hi Nancy,

I’m glad to know your events are displaying properly on month view now!

This CSS change wasn’t implemented by our template override either (we didn’t change anything associated with your stylesheet during this process).

The problem is a theme conflict: the following CSS code is causing the issue you are experiencing:

li {
    font-size: 130% !important;
    line-height: 198% !important;
}

If I disable this CSS rule, “month” is correctly displayed in your calendar.

I would suggest you to remove or edit this rule inside your theme’s style.css file.

I hope this helps! Let me know if you need anything else in the mean time!

Best Regards,

Patricia

[Patricia]

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