Patricia

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Viewing 15 posts - 751 through 765 (of 1,816 total)
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  • in reply to: limit the number of feed to one week #1383812
    Patricia
    Member

    Hey Jeff,

    Thank you for reaching out to us! I’m afraid there’s no out-of-the-box way to do this, but there are some alternatives.

    It’s been really busy in the forums lately and we didn’t have the time to confirm if this code is still working/valid, but to help you get started I would recommend you to take a look at this external article. It explains how to show a week’s worth of events.

    I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Facebook API Options missing and import buttons grayed out #1383776
    Patricia
    Member

    Hey Mike,

    Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your license!

    Sometimes new licenses or license renewals take longer than expected to register with our servers.

    As I can see from here your licenses are already active on fireislandandbeyond: could you please confirm that everything is working as expected now?

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Best regards,

    Patricia

    Patricia
    Member

    Hey Sebastian

    Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your license!

    Sometimes new Event Aggregator licenses or license renewals take longer than expected to register with our servers.

    Therefore, my guess is that your license should work by now.

    Please give it another try now and let me know how it goes. If the issues persists I’ll be glad to further investigate your case!

    Best regards,

    Patricia

    in reply to: I can't validate my licence, it says server not available #1383745
    Patricia
    Member

    Hey Paul,

    Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your license!

    Sometimes new licenses or license renewals take longer than expected to register with our servers.

    Therefore, my guess is that your license should work by now.

    Please give it another try now and let me know how it goes. If the issues persists I’ll be glad to further investigate your case!

    Best regards,

    Patricia

    in reply to: Event Cal conflict with FAQ plugin #1383740
    Patricia
    Member

    This reply is private.

    in reply to: date date and time fields missing since upgrade #1383720
    Patricia
    Member

    Hey Anna,

    Thank you for reaching out to us!

    I’m really sorry to hear about this issue. I’ve looked into your problem and it is a bug. You are being affected by a known issue relating to our use of the Select2 dropdown library. The good news is we already have a fix for it and we are planning on releasing it in our next maintenance release cycle this week.

    I have set this thread’s status to “Pending fix” and linked it to our internal bug report. You will be contacted as soon as a solution is available.

    The only workaround we’ve found so far is downgrading The Events Calendar to a previous version. To learn more about how you can downgrade your plugins, please refer to the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/.

    Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

    Best Regards,

    Patricia

    in reply to: Event Aggregator Still Not Importing Properly #1383649
    Patricia
    Member

    Hi Denise,

    I’m so sorry about this issue! It could be associated with the bug we are already working to solve: the fix is expected to be released this week (probably today!).

    At this moment I would suggest you to wait until the latest version of The Events Calendar (4.6.5) is released, update the plugin and run your scheduled imports after that.

    In the meantime, if you want to know more about how Event Aggregator’s Import Limits Work, I would recommend you to read this article.

    I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

    Cheers,

    Patricia

    in reply to: Scheduler is no longer importing events from Meetup.com #1383620
    Patricia
    Member

    Glad to hear that everything is working as expected now!

    If you have any other questions, please feel free to open a new thread and we will be happy to help!

    Kind Regards,

    Patricia

    in reply to: Google Calendar changes not overwriting initial import #1383435
    Patricia
    Member

    Hi Damien,

    Thanks for sharing this info with us! Could you please access Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

    Perhaps you reached your daily limit of imports after a while, and some imports didn’t run, or too many requests went out and your server might not have been able to handle all the response.

    Thanks!

    Patricia

    in reply to: How do I change the behavior on the tooltip? #1383344
    Patricia
    Member

    Hi Adam,

    It looks like the code lines I shared with you had formatting issues after my post submission. Sharing a screenshot here to exemplify.

    Cheers,

    Patricia

    in reply to: How do I change the behavior on the tooltip? #1383338
    Patricia
    Member

    Hi Adam,

    You are welcome! Answering your question, you have to override the single-event.php file on to remove the URL from the Event title in month view calendar. Please copy the single-event.php file from the-events-calendar/src/views/month , paste it in [your-theme]/tribe-events/month/single-event.php and replace line 196:

    " class="url"><?php echo $title ?>

    with:

    <?php echo $title ?>

    Once you override this template and modify the tooltip behavior from mouseenter to click on tribe-events.js/tribe-events.min.js , tooltips will be activated by click and if you want to access a particular event, you’ll have to click on “Continue reading” inside the tooltip.

    I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Dequeued Assets #1383323
    Patricia
    Member

    Hi Shelly,

    You are welcome! We will contact you as soon as we have an update.

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Google Calendar changes not overwriting initial import #1383023
    Patricia
    Member

    Hey Damien,

    Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this.

    Scheduled imports will update your events based on your configs at Events -> Settings -> Imports -> Event Update Authority.

    You can choose between three options:

    1- Overwrite your event with any changes from the original source.

    2- Do not re-import events. Changes made locally will be preserved.

    3- Import events but preserve local changes to event fields.

    You will find more information about these settings in the following article:

    Event Aggregator Import Settings

    I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Dequeued Assets #1383018
    Patricia
    Member

    Hey Shelly,

    Thank you for reaching out to us!

    Unfortunately, we are aware of this issue. The good news is we have already made a fix and it is expected to be released this week.

    I have set this thread’s status to “Pending fix” and linked it to our internal report. We will contact you as soon as we have solved the problem.

    The only workaround we’ve found so far is downgrading The Events Calendar to a previous version. To learn more about how you can downgrade your plugins, please refer to the following article > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/.

    Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

    Best Regards,

    Patricia

    in reply to: Facebook Imports (Recurring Events, not posting Correct) #1383011
    Patricia
    Member

    Hi there,

    Thank you for reaching out to us!

    I’m really sorry to hear that you are having this problem! We are aware of this issue and it is happening because the Facebook API does not provide, currently, information about Recurring events. Our devs are still discussing the next steps to solve the problem.

    I’m linking this thread to our internal bug report: I cannot guarantee when it will be fixed, as it’s in the development team’s hands now, but the good news is that you will be contacted as soon as a solution is available!

    We want to apologize for any inconveniences or problems that this issue may have caused you.

    Thank you for your patience and understanding. If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Best Regards,

    Patricia

Viewing 15 posts - 751 through 765 (of 1,816 total)