Facebook API Options missing and import buttons grayed out

[Mike]

I have valid licenses for Community Events and Events aggregator. I let the license expire but reupped but now all my import keys are greyed out and following instructions on your page deleted the app from Facebook. I got the Facebook ID but have no where to enter it. Very frustrating and time consuming.

[Patricia]

Hey Mike,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your license!

Sometimes new licenses or license renewals take longer than expected to register with our servers.

As I can see from here your licenses are already active on fireislandandbeyond: could you please confirm that everything is working as expected now?

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Best regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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