Google Calendar changes not overwriting initial import

[Damien Rudzinski]

After an initial import of events from Google Calendar, hourly scheduled imports do not update times for these events.

[Damien Rudzinski]

We’d be happy to delete all existing events and re-import at a recommended interval if that would work consistently.

[Patricia]

Hey Damien,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events! Let me help you to solve this.

Scheduled imports will update your events based on your configs at Events -> Settings -> Imports -> Event Update Authority.

You can choose between three options:

1- Overwrite your event with any changes from the original source.

2- Do not re-import events. Changes made locally will be preserved.

3- Import events but preserve local changes to event fields.

You will find more information about these settings in the following article:

Event Aggregator Import Settings

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Damien Rudzinski]

Hi Patricia,

For Events -> Settings -> Imports -> Event Update Authority we have
“Overwrite my event with any changes from the original source.” selected and this is still an issue for us.

Here is a snippet of the log I enabled
11/14/2017 18:32 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:32 No Records Pending, skipped Fetching from service debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 Record (7390) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 -4899 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 -4859 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 -4857 debug EA Cron
11/14/2017 18:32 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:32 Record (5069) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5015) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5119) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5100) skipped, not scheduled time debug EA Cron
11/14/2017 18:32 Record (5051) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:17 No Records Pending, skipped Fetching from service debug EA Cron
11/14/2017 18:17 Filtering records happening after 2017-11-14 19:00:00 debug EA Records
11/14/2017 18:17 Record (7390) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4899) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4859) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (4857) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5069) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5015) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5119) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5100) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 Record (5051) skipped, not scheduled time debug EA Cron
11/14/2017 18:17 No Records over retention limit, skipped pruning expired debug EA Cron
11/14/2017 18:17 No Records Pending, skipped Fetching from service debug EA Cron

Scheduled imports are currently set to every 30 min, I’ll try adjusting this to 60 min instead to start. Any and all help welcome.

-Damien

[Patricia]

Hi Damien,

Thanks for sharing this info with us! Could you please access Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?

Perhaps you reached your daily limit of imports after a while, and some imports didn’t run, or too many requests went out and your server might not have been able to handle all the response.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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