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November 20, 2017 at 5:03 am in reply to: How to remove "(# of tickets) available" from under ticket box #1387055
Patricia
MemberHey Thomas,
Thank you for reaching out to us!
You can hide the number of available tickets by adding the following code in your theme’s style.css file:
.tribe-events-tickets .tribe-tickets-remaining { display: none !important; }I hope this helps! Let me know if you need anything else and I’ll be happy to assist!
Best Regards,
Patricia
Patricia
MemberHi Adam,
The name that we use to enqueue the tribe-events.min.js file is ‘tribe-events-calendar-script’, so to achieve what you want, please add the following snippet in your theme’s functions.php file:
https://gist.github.com/nefeline/cbef26d2b09737d217874d72b26a96b7
I tested it in my own WordPress install and the script was dequeued as expected.
I hope this helps!
Cheers,
Patricia
November 20, 2017 at 3:29 am in reply to: How to change the "ADD NEW" link on My Events page? #1387018Patricia
MemberHi LaVonne,
You are welcome! Answering your questions:
1. To modify the “Submit another event” link, we don’t have a default template override, but to help you get started, the file you want to modify is
the-events-calendar-community-events/src/Tribe/Submission_Handler.php, line 83:
$this->add_message( 'community->getUrl( 'add' ) ) . '">' . sprintf( __( 'Submit another %s', 'tribe-events-community' ), $events_label_singular_lowercase ) . '' );2. To add text after the “Submit Event” button in Community Events Submission Form, please add the following snippet in your theme’s functions.php file:
https://gist.github.com/nefeline/c06da0f2ea3c600961427c8aed4c2a66
I hope this helps!
Cheers,
Patricia
Patricia
MemberHi Rob,
The other URL import option won’t allow you to set the import limit type to “do not limit” because it would interfere in other website’s performance.
If the website from where you are importing these events is hosted in a low resource host and you hammer them with too many requests, it could cause a connection timeout or cause performance issues for their regular visitors: that’s why the limit in this case is 3 months.
Unfortunately there’s no workaround available at this time, I’m sorry about that!
If you have any other questions, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Patricia
MemberHi Saif,
I’m sorry to hear you are still having problems to import your events! Could you please open a new/separate thread? This way Denise won’t be notified every time we post a new reply here and also I can take a look at your system info and investigate the issues you are experiencing.
Thanks!
Patricia
Patricia
MemberHi There,
Thank you for reaching out to us!
Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it. The good news is we released a fix for this issue today: please update The Events Calendar to version 4.6.5 and let us know if everything works as expected after that!
Thanks for your understanding and patience and if you have any other questions, please let me know and I’ll be happy to assist!
Best Regards,
Patricia
Patricia
MemberHi guys,
Thank you for reaching out to us!
Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it. The good news is we released a fix for this issue today: please update The Events Calendar to version 4.6.5 and let us know if everything works as expected after that!
Thanks for your understanding and patience and if you have any other questions, please let me know and I’ll be happy to assist!
Best Regards,
Patricia
November 16, 2017 at 11:20 am in reply to: The daily limit of 100 import requests to the Event Aggregator service has been #1384944Patricia
MemberHey Stacy,
Thank you for reaching out to us!
Event Aggregator licenses provide you with a maximum number of scheduled imports you can run each day and each scheduled import deducts from that number. You can check this article to understand how Event Aggregator’s import limits work:
https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/
If you want to increase this limit, you can upgrade you Events Aggregator license:
https://theeventscalendar.com/knowledgebase/upgrading-a-license/
I hope this helps! Let me know if you have any other questions in the meantime and I’ll be happy to assist! 🙂
Regards,
Patricia
Patricia
MemberHi Ken,
Before we continue, could you please update your plugins and let me know if it helped you to solve the problem? The Events Calendar 4.6.5 was released today and I believe that this new version might help you to solve the problem.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Patricia
MemberHi Miriam,
Thanks for your feedback! The Events Calendar 4.6.5 and Community events 4.5.7 were released today! I would recommend you to update both and let me know if everything works as expected after that.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Patricia
MemberHi there,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with Events Aggregator! Let me help you to solve this!
Could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?
If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.
Also, if you access Events > Help > Event Aggregator System Status, do you see any errors?
I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!
Best Regards,
Patricia
Patricia
MemberHey Rob,
Thank you for reaching out to us!
Could you please access your Dashboard and head over to Events > Settings > Imports > Global Import Settings and change your import limit type to “Do not limit”? This way you will be able to achieve what you want.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Patricia
MemberThis reply is private.
Patricia
MemberHi Jeff,
You are welcome! Glad to hear this code worked 🙂
If you have any other questions at all please feel free to open a new thread and we will be happy to help as best we can!
Cheers,
Patricia
Patricia
MemberHey Ken,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this!
That’s odd! It sounds like a conflict between Events Calendar and one of your active plugins or theme.
Since I can’t reproduce the issue you are experiencing from here, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).
Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
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