Can't add events

[Ken Thompson]

I went through a permalink flush and a deactivate/activate for my plugins to test for an issue with something else. Later in the day I now have noticed that my events calendar pro is not giving me the option to add events anymore. I checked the settings and shows that my license key is valid.

[Patricia]

Hey Ken,

Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your calendar! Let me help you to solve this!

That’s odd! It sounds like a conflict between Events Calendar and one of your active plugins or theme.

Since I can’t reproduce the issue you are experiencing from here, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see. All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Ken Thompson]

I deactivated all plugins to see if that would reactivate “add event” functionality with no luck. Since we don’t have a test server to try out different theme options I don’t feel comfortable trying it on our live site at this time.

I am also very beginner level with coding so I apologize for my ignorance in this. I was able to find the code in where you enable the debug log but could not locate the debug.log file. Is there any other options in helping fix this?

KEN THOMPSON
Communications Director
fbcmid.com | 972.775.9003

[Patricia]

Hi Ken,

Before we continue, could you please update your plugins and let me know if it helped you to solve the problem? The Events Calendar 4.6.5 was released today and I believe that this new version might help you to solve the problem.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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