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Hey Saif,
Welcome back to our forums and thank you for opening this new thread as requested! I’m really sorry to hear that our latest release didn’t help you to solve this problem yet!
To get started, could you please let me know from where you are importing your events (i.e. Google calendar, Facebook, etc.)? Can you send us the link via private reply so we can take a look?
Is it happening with scheduled imports or one-time imports? For scheduled imports, are you able to run them manually?
Also, could you please access your Dashboard, head over to Events > Help and share a screenshot of the Event Aggregator System Status? Do you see any errors in there?
If everything seems fine, could you please delete your EA key from Events > Settings and save, then disconnect your old license from https://theeventscalendar.com/license-keys/, and after that re-enter your license again in your wp-admin settings?
Thanks!
Patricia
Hi there,
Thank you for reaching out to us!
This is weird: I don’t believe that this issue was caused by one of our plugins, but let’s investigate to be sure!
1- Could you please check your uploads folder and let me know if you find a .htaccess file inside it? I’m asking this because this user had a similar problem and it was solved by removing this file.
2- If you disable all of your plugins is the problem solved? If you change your theme to another one like Twenty Seventeen, are your images still missing?
It is also a good idea to contact your hosting provider and let them know about this issue you are experiencing, they may be able to help you to solve this problem as well!
If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us!
It is possible to set recurring events in 20 days and exclude weekends as requested: you will find an example here.
Does it help you to achieve what you want? If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Menno,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems to import your events from Facebook! Let me help you to solve this.
Could you please access your dashboard and head over to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?
If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.
I hope this helps! If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Daniel,
Thank you for reaching out to us!
I believe that this data is coming from your slider plugin: Slider Revolution. I would recommend you to contact their support team for further assistance.
If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi there,
Thank you for reaching out to us! I’m so sorry to hear that you are having problems with your edit events page. Let me help you to solve this!
Please access your Database via PHPMyAdmin and run the following SQL query to solve this issue:
UPDATE `wp_usermeta` SET `meta_value`= 10 WHERE meta_key = 'edit_tribe_events_per_page';This query will change the number of events per page to 10, this way you’ll be able to access the “Edit Events” page again.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hi Karen,
Thanks for sharing this info with us! This is not a significant number of events indeed and based on the screenshots you shared, I wouldn’t say the issue is associated with the way you are setting up/creating your events.
Could you please confirm that you ran the conflict test and the issue persisted even after disabling all plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen?
Also, could you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to submit new or update existing recurring events? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.
Thanks,
Patricia
Hi David,
Thanks for your confirmation! In the Customize area, the select2 library is mainly used in our widgets.
You can remove the select2 library from The Events calendar by adding the following snippet to your theme’s functions.php file:
https://gist.github.com/nefeline/0bf2847962ee27089b6b40e69c673560
Please note that if you use this code to remove the Select2 library from The Events Calendar and don’t replace it with your own version of Select2, JavaScript will break on many pages.
It is also possible to remove the select2 library only from the customizer page with this snippet:
add_action( 'customize_controls_print_scripts', 'tribe_disable_select_js', 20 );
add_action( 'customize_controls_print_styles', 'tribe_disable_select_css', 20 );function tribe_disable_select_js() {
wp_deregister_script( 'tribe-select2' );
wp_dequeue_script( 'tribe-select2' );
}function tribe_disable_select_css() {
wp_deregister_style( 'tribe-select2-css' );
wp_dequeue_style( 'tribe-select2-css' );
}
I hope this helps. If you have any other questions in the meantime, please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Andrei,
Thank you for reaching out to us!
This setting is associated only with recurring events. Since every event has a corresponding entry in the database, a never-ending event could potentially equate to an infinite number of database entries. Clearly, this isn’t feasible–the last thing we want is to blow up your database! Similarly, a long-term recurrence pattern with hundreds of instances could place a significant burden on your database, slowing your site and events down considerably.
Rather than following this approach, we create events ahead of time as needed and clean up old events within a buffer period. By default, this period extends 2 years from today in both directions, meaning that:
– Recurring events that are more than 2 years in the past will be automatically removed;
– Each day, any additional events that need to be created to ensure there are 2 years’ worth of future events will be automatically generated.You can extend or shorten the buffer period for your long-term event series under Events > Settings in the General tab, but bear in mind that long-term event series can sometimes slows down the performance of your site.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey David,
Thank you for reaching out to us!
To get started, could you please let me know if the issue persists even after updating The Events Calendar to version 4.6.5? I’m asking this because there was an issue with the select2 library that was fixed last week.
Thanks!
Patricia
Hi there,
Thank you for reaching out to us!
Before we begin, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations like this one.
The basic steps to achieve what you want are:
1- Dequeue our tribe-events-ajax-maps.js file:
https://gist.github.com/nefeline/124dcd0a975b4108198a859c365b3281
2- Enqueue your own custom js file via custom plugin.
3- Modify the content inside the infoWindow (the code you’ll have to change is in tribe-events-ajax-maps.js, lines 62-65):62 var content = TribeEventsPro.map_tooltip_event + content_title; 63 64 if ( address ) { 65 content = content + "<br/>" + TribeEventsPro.map_tooltip_address + address; 66 } 67 68 infoWindow.setContent( content );I hope this helps you get started! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
Hey Dale,
Thank you for reaching out to us!
I hope you’re having a good week/day. Firstly, I’d like to apologize for the delay in response. Thank you for your patience all this while! It’s been really busy in the forums lately, and we’re doing our best to adhere to our Scope of Support / Terms for you and everyone else.
That’s an odd issue! To get started, could you please answer/check the following questions?
– Are you getting this error exclusively with recurring events? Can you reproduce this while submitting new posts/pages or single events?
– As I can see from your system info you are running The Events Calendar version 4.6.3: if you update it to version 4.6.5, does it help you to solve the problem?
– Could you please confirm that the issue persists even after disabling all plugins (except Modern Tribe plugins) and changing your theme no another one like Twenty Seventeen?
– There are some occasions where you may have created an event that repeats so many times that it slows down the performance of your site and occasionally causes timeout errors. To check this, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events. If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later.I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.
– It is also possible that you are being affected by a known bug: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load. I would recommend you to access these recurring events and check the number of exclusions you have to confirm if that’s the cause of the issue in your specific case. If the high number of event exclusions is the culprit, I’ll link this thread to our internal report and you will be notified as soon as a fix is available.
If you that’s not the cause of the issue in your case, please let me know and I’ll be happy to help you with the next steps!
Best regards,
Patricia
Hi there,
Thank you for reaching out to us!
The 504 Gateway Timeout Error occurs when you don’t receive a response within a set time period. I would initially recommend you to increase the max_execution_time in php.ini, but as I can see from your system info the max_execution_time is already set to 1000, so let’s think about some possibilities:
1- There are some occasions where you may have created an event that repeats so many times that it slows down the performance of your site and occasionally causes timeout errors. To check this, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events. If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later.
I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.
2- It is possible that you are being affected by a known bug: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load. I would recommend you to access these recurring events and check the number of exclusions you have to confirm if that’s the cause of the issue in your specific case.
If the high number of event exclusions is the culprit, I’ll link this thread to our internal report and you will be notified as soon as a fix is available. If you that’s not the cause of the issue in your case, please let me know and I’ll be happy to help you with the next steps!
Cheers,
Patricia
Hi Sommer,
Answering your question: this tool would clean up all recurrences, leaving you with only the “main events”, so you can set them to recur up to 6 months in the future.
You can also follow the same steps already mentioned in step 2 (Head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number ), and after that edit (i.e. just add a space or a character to the event description), and re-save each one of your recurring events, this way the recurrences would be regenerated. I know this is not exactly what you are looking for, but it’s the only workaround available at this time.
I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!
Cheers,
Patricia
