saving recurring event does not complete – error 503,504

[NSQG]

Recurring event cannot complete – errors 503 and 504. Recurring events in general have always been very slow to update and prone to errors. Some kind of retrying problem? Attaching screen shots of 1-event parameters, 2-generated event pages with incorrect dating. All software/plugins at latest level with all patches. Please advise.

[NSQG]

Any suggestions?

[Patricia]

Hi there,

Thank you for reaching out to us!

The 504 Gateway Timeout Error occurs when you don’t receive a response within a set time period. I would initially recommend you to increase the max_execution_time in php.ini, but as I can see from your system info the max_execution_time is already set to 1000, so let’s think about some possibilities:

1- There are some occasions where you may have created an event that repeats so many times that it slows down the performance of your site and occasionally causes timeout errors. To check this, I would recommend you to install and activate our extension “Recurring Event Cleanup Tool” and head over to Tools > Available tools. You’ll see a list (like this one) containing all recurring events. If there are events with a high number of recurrences (like the first event in the attached screenshot), I would recommend you to backup your database and delete them. You can then recreate the instances based on your needs by editing these events later.

I would also recommend you to head over to Events > Settings > General Settings and change the “Clean up recurring events after” and “Create recurring events in advance for” options to a smaller number to avoid new performance issues in the future.

2- It is possible that you are being affected by a known bug: If a recurring event has multiple exclusions (15+) the edit event page freezes, or takes ~20s to load. I would recommend you to access these recurring events and check the number of exclusions you have to confirm if that’s the cause of the issue in your specific case.

If the high number of event exclusions is the culprit, I’ll link this thread to our internal report and you will be notified as soon as a fix is available. If you that’s not the cause of the issue in your case, please let me know and I’ll be happy to help you with the next steps!

Cheers,

Patricia

[NSQG]

I don’t think the number of events is very high: twelve – is that really a high number ?One per week for 3 months w one exclusion. Events are cleared after 18 months and only extend 18 months. We do not have that many events. 100 published. 111 w drafts. We are a small low use website. I included the event parameters in opening ticket – do you have a problem with those dates? I will try to look at the cleanup tool but not encouraged. Please let me know if you have any other ideas. Thanks. Karen

[Patricia]

Hi Karen,

Thanks for sharing this info with us! This is not a significant number of events indeed and based on the screenshots you shared, I wouldn’t say the issue is associated with the way you are setting up/creating your events.

Could you please confirm that you ran the conflict test and the issue persisted even after disabling all plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen?

Also, could you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to submit new or update existing recurring events? All WP_DEBUG messages will be stored in a debug.log file in /wp-content.

Thanks,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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