[Patricia]

Hi Michael,

Regarding your first issue: I’ve reviewed your site again and it seems that what you are trying to accomplish is rather a customization than a problem, by default only the month name / year (and not the day-of-the-week / day / month) is displayed on list view, at the beginning of each month.

Just to make sure, can you please confirm that you want to use the month separator with every single event instead of every single month in list view? Please note that such customization is out of the scope of our support, but I’ll take a look and try to figure out an easy solution (or at least point you to the right direction) if necessary.

Regarding your second problem: I’ve seen customers using Divi theme with a similar issue as yours. Please head to Divi > Theme Options > General Settings > Number of Post displayed on Archive pages and change that number to 10 or what you have as the number of events to show in our settings.

I hope this helps! Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Ken,

Please accept our sincere apologies for the delayed response! I couldn’t replicate the issue you are experiencing from here with WordPress default Twenty Seventeen theme and only Modern Tribe plugins activated. Do you mind to share with us, in a private reply, your wp-content directory and a copy of your database so I can run some tests and help you to find out the cause of the issue you are experiencing?

Thanks!

Patricia

[Patricia]

Hi @tashmina-artists,

As I can see from here the code you added is correct: I’m sorry to know that this solution didn’t work for you!

Regarding that thread you mentioned, I’ve reviewed it and it is associated with the same problem, but the fix wasn’t released yet.

To help you better understand the problem, what is going on is that not all the Google Maps API calls from our code are going through your Google Maps API key.

Therefore, it defaults to your server’s key (if any) OR your server’s IP address (which probably reaches it’s limit fairly quickly being shared).

Known workarounds are:

– Try to set latitude and longitude manually for these venues (from the Edit Venue screen);
– Ask your hosting provider for a dedicated IP address (most of the hosting providers have this option available – with an additional cost). You will find further information about the difference between shared and dedicated IP address in this article.

I realize these are not great workarounds, but they are the only ones available in your specific situation until a patch is released. Unfortunately, I cannot commit to a release date at this point, but you will be contacted when the fix is released.

Thanks for your understanding and if you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Phil,

Thanks for sending us further information on this! I’ve ran some tests from my end but couldn’t replicate the issue you are experiencing: there’s probably a plugin or theme conflict causing this problem. Can you please follow this tutorial to determine if a conflict is happening and find out what is causing it?

Let me know your test results or if you have any other questions in the meantime!

Regards,

Patricia

[Patricia]

Hey Philip,

Good to know that you were able to find the cause of the issue you were experiencing!

Let us know if you need anything else and have a great day!

Regards,

Patricia

[Patricia]

Hi Shane,

Good to know that our proposed solution helped to improve your calendar’s performance!

You can rest assured that our team is always working to improve the plugin’s core functionalities and performance.

Let us know if you need anything else and have a great day!

Regards,

Patricia

[Patricia]

Hey Emanuele,

Thank you for reaching out to us! Good to know that you were already able to figure out the cause of the issue. I would suggest you to contact the theme developer to get further assistance on this, but just to help you get started, the html tag that is being changed here is the <title></title>.

I hope this helps! Let me know if you need anything else and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Jerry,

Please accept our sincere apologies for the delayed response here!

I’m very sorry about this issue you are experiencing, let me help you with that! Can you please access your Dashboard, head over to Events -> Settings -> Licenses, add your license key there and press the “Save Changes” button in the end of the page? This should add your domain back to your license. You can confirm that by accessing your account and in the licenses section check if your site URL is listed under Event Aggregator.

Let me know if this solution works for you and/or if you need anything else in the mean time!

Regards,

Patricia

[Patricia]

Hey Michael,

Thank you for reaching out to us!

I’ve just accessed your Events page, but couldn’t replicate the issue you are experiencing from here: that grey bar is not visible in the events list.

Can you please send us further information about how to replicate this issue or let us know if you already figured out it’s cause?

Thanks!

Regards,

Patricia

[Patricia]

Hey William,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

I’ve ran some tests and the only way I’ve found to reproduce the issue you are experiencing from here, was when the Event start date was set to 2018-06-03 while the recurrence date was set to 2018-06-02 (check this screenshot). Please note that you can’t set the Event Date to 06/03 and start the Event Series in the past (in this case, 06/02).

I hope this helps! Let me know if you need anything else in the mean time, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Phil,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

Can you please access your Dashboard and head over to Events-> Settings -> Community-> “Community rewrite slug” and check if the slug you have registered there is community?

If everything is correctly setup there, please head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it).

I hope this helps. If you need anything else in the meantime, please let me know and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hey Shane,

Thank you for reaching out to us!

The Events Calendar can handle large numbers of events and work well even in very high traffic websites. However, it is important to understand that performance is dependent on many environmental factors that the plugin itself is often unable to manage automatically.

You will find further information about performance optimization in the following article:

The Calendar is Loading Slowly

I hope this helps! Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Keiran,

I’ve just noticed one thing that you mentioned in your initial reply: “the new license key registers (showing the green expiry date) but then doesn’t appear to save (is missing when I go back to it)”.

Can you please access your account and in the licenses section check if your site URL is listed under Event Aggregator? If your site is still not listed there, please access your Dashboard, head over to Events -> Settings -> Licenses, add your license key there and don’t forget to press the “Save Changes” button in the end of the page.

Let me know if this solution works for you and/or if you need anything else in the mean time!

Regards,

Patricia

[Patricia]

Hi @tashmina-artists,

Thank you for sharing your system info with us! I’ve been reviewing our internal bug reports and verified that this specific issue affects sites that either reached their Google Maps API usage limit or are hosted in shared servers (a given web server IP address can only make 20k requests/day). If you have only a few venues and your site is hosted in a shared server, this is probably the cause of the issue you are experiencing.

Can you please add the following code in your theme’s functions.php file and let me know if this workaround solves your problem? Don’t forget to add your API key in the appropriate field:

https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488

We also had a few reports mentioning that switching to a dedicated server IP address solved the problem.

I hope this helps you get started. Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Patricia]

Hi Miriam,

Good to know this solution worked for you as expected! You can use this snippet to add text in the Organizer section:

https://gist.github.com/nefeline/8ba892a30f0e30db5504a98df7980cac

I hope this helps! Let me know if you need anything else and have a great day! 🙂

Regards,

Patricia

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