Import options greyed out / updated license key will not save

[Keiran Robson]

I have the Event Aggregator and my options are greyed out and there is an option to buy Event Aggregator. I have upgraded to 200 imports (as I needed to do that soon anyway I think) and the new license key registers (showing the green expiry date) but then doesn’t appear to save (is missing when I go back to it) and the options are still not available – only a message to purchase.

This has happened previously but removing the key/disconnecting the site is not fixing it this time.

[Patricia]

Hey Keiran,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

Can you please flush your transients and verify if Event Aggregator works as expected after that? You can flush your transients by using a plugin like Transients Manager or via server, using WP-CLI. You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

We believe that this transient cached the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if this solution works for you. If the issue persists after that, we can try to issue a new license for you.

Regards,

Patricia

[Keiran Robson]

Hi, thanks for the reply but it is still not working. Please supply a new a new licence.

[Patricia]

Hi Keiran,

I’ve just noticed one thing that you mentioned in your initial reply: “the new license key registers (showing the green expiry date) but then doesn’t appear to save (is missing when I go back to it)”.

Can you please access your account and in the licenses section check if your site URL is listed under Event Aggregator? If your site is still not listed there, please access your Dashboard, head over to Events -> Settings -> Licenses, add your license key there and don’t forget to press the “Save Changes” button in the end of the page.

Let me know if this solution works for you and/or if you need anything else in the mean time!

Regards,

Patricia

[Keiran Robson]

Yes my URL is listed on my account, I have also tried removing it and reconnecting.
Yes I make sure I press the save button.

This is not the first time I’ve had an issue so please just supply a new licence key so I can use your product as intended. I’m losing business as my events are not updating and I have to wait a day for each reply.

[Patricia]

Hi Keiran,

Please accept our sincere apologies for the delayed response. I’ve just reissued your license: please access your account and head over to License Keys to get the new license.

I hope this helps you to solve the problem! If for some reason the issue persists, please let me know and I’ll be happy to assist.

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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