[Nico]

This reply is private.

[Nico]

Hi Boenobo,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

Just to give you a quick answer, default site search (I guess Avada doesn’t customize it) and even calendar search use the standard WordPress search function. This functions looks for the searched term in the ‘post title’ and ‘post content’ fields, not in associated post meta. One quick workaroun is to include the zip inside the event (or post) content.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there @nysci,

Thanks for getting in touch with us! I can help you here 🙂

From the screenshots and what you describe I agree with you, this indeed looks like a permissions issue. Is the user an administrator in both sites? DO you have any custom user roles or plugin managing capabilities? Is the site on a multisite network?

Further testing can be downgrading a plugin to a past version and re checking this in the latest working version, or try to re-install last update manually.

Please let me know about it,
Best,
Nico

[Nico]

Hey Pau,

Thanks for getting in touch with us!

It is fantastic the new feature that allows finally to showcase a diatribe of events on the homepage!

Heck yeah! Stocked to hear 🙂

Regarding the questions, they are not silly at all so don’t be sorry for that!

1) could you please link me to all the new release notes to be sure I’m aware of all the new stuff?

Sure → https://theeventscalendar.com/category/products/release-notes/

2) Somehow week view reverts to month calendar view

Not sure what you mean by this one, can you give more details?

3) on a day view, when is no events in a day, could it revert to upcoming? What’s the default behaviour?

By default, if there are no events for the selected day then a notice will show up: ‘No events scheduled for ….. Please try another day.’. It might be possible to fast forward to the next event if the day is empty with a snippet. Please let me know if you are interested in this functionality and I’ll inspect the code to see if possible to develop the helper code.

Best,
Nico

[Nico]

Hi there Colm,

Thanks for getting in touch with us!

I believe it’s possible using the feed URL (suscribe dropdown at the bottom of the page > add to another calendar > right click > Copy link) → http://www.outnabout-ni.dreamhosters.com/?plugin=all-in-one-event-calendar&controller=ai1ec_exporter_controller&action=export_events&no_html=true

This article has all the details on how to do it → Event Aggregator: Importing Events from a Feed or URL

Please let me know if this helps,
Best,
Nico

[Nico]

Hi there Jonne,

Thanks for getting in touch with us! I can help you here 🙂

Try pasting this snippet (which has been recently updated) in your theme’s (or child theme’s) functions.php file:

https://gist.github.com/andrasguseo/6df4bf6911608bcc33d2deb9c795a37f

Please let me know if this does the trick for you,
Best,
Nico

[Nico]

Hi there Karen,

Thanks for getting in touch with us and for your interest in our products 🙂

As you point out the only methods available via API are only PayPal and Google payments. This is not a limitation on our side, it’s a restriction from EventBrite.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey David,

Thanks for reaching out and sorry to hear about this issue with the extension. Let’s see if we can find more about this.

all screens become blank white

This probably means there’s a fatal error. Can you check for the error description in the PHP error log?

Also, it would be great if you could share your system information with me so I can check which version of the plugins and PHP you are using.

Please let me know about it,
Best,
Nico

[Nico]

Hey Timo,

Thanks for reaching out and for your interest in our products 🙂

According to this article https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/ my approach should work? Can you confirm this to me? Or am I wrong?

I can confirm your approach will work! Manual updates should work as expected in the testing site.

While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Thanks for confirming Aaron! Seems like we are running the same test and getting different results.

Below you’ll find a recording of my test with default theme Tweenty Seventeen and no other plugins active but The Events Calendar, Event Tickets and Event Tickets Plus. To create the ‘custom’ role I’m using the exact array of permissions you previously sent (code placed in theme’s functions.php file):

/* Aaron custom role */
add_action( 'init', function() {
add_role( 'custom-manager', 'Custom Manager', [
'level_1' => 1,
'level_0' => 1,
'edit_tribe_events' => 1,
'read' => 1,
'edit_posts' => 1,
'tribe_events' => 1,
'edit_tribe_venues' => 1,
'edit_tribe_organizers' => 1,
'event-schedule' => 1,
'upload_files' => 1,
'gym_owner' => 1,
'read_private_tribe_events' => 1,
] );
} );


Take a look → https://cloudup.com/clIuo00UfFK and let me know if I’m missing something or we are just not seeing the same result over the same test. In which case I’ll ask someone from the team to run the same test.

Please let me know about it,
Best,
Nico

[Nico]

Thanks for following up with the updated code Garret! Seems like I was duplicating the ul tag.

Anyway I’m glad you could adapt the script 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Tim,

Thanks for reaching out and for your interest in our products 🙂

As you say, recurring events support for tickets is not yet ready. We have released some changes to how recurring events work (and we are working on more) to allow this functionality to be possible. The ‘base’ work is still being developed so I won’t expect to see this in next feature release (release schedule), probably in the one after the next.

Also are there any known issues with using WP Shopping Cart in the Event Calender Pro version.

I couldn’t find any evidence of a conflict in past threads. I’ve also searched our backlog and couldn’t find any known bug.

I guess another option would be to import events and use Event Tickets Plus?

Yeah, this is another option maybe pro-grammatically generate the CSV for Events and Tickets and then import all events for a year I guess.

If you want to give these methods a try, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Karen,

Thanks for reaching out to us and for the heads-up on the resolution of the issue 🙂

Also thanks for letting Sean know about it. I’m aware other users had issues with WP Edit and Community events, hopefully you gave us a clue about the issue. Will log a ticket for this, but I’m not sure we will be able to do something about it.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for the update Raymond. Stocked to hear you could implement the script!

Sorry for the bad encoded chars, sometimes copying/pasting to a plain text editor solves this! Good catch 😉

Is there any simple way to convert the image from 180px x 180px to a wider image?

You mean the product image in the email? It uses a default size defined by Woo, but you can pass another size as the first parameter. Take a look at this thread going over this same question → https://wordpress.org/support/topic/image-size-get_image/

Please let me know if that helps,
Best,
Nico

[Nico]

Hi there Ted,

Thanks for reaching out and for your interest in our products 🙂

Event Aggregator is the product that can help you importing events to The Events Calendar. The format in which events can be imported is iCal, the standard format for event information. The events can be automatically imported to the calendar from a feed URL, but this is not a 100% sync. While new events and changes to already imported events will be synced, events deleted from the feed will still remain in the site calendar.

Please checkout Event Aggregator product page and let me know if you still have any questions I can help you with,
Best,
Nico

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