[Nico]

Hi there Kevin,

Thanks for getting in touch with us, and sorry to hear about this issue.

I’ve tried to reproduce this with just a default theme, latest versions of The Events Calendar, PRO and Yoast but this didn’t happen in my test site. Maybe there’s a particular setting or configuration I’m missing? Also, I couldn’t find this logged as a bug in our backlog.

Can you please follow the steps described in our Testing for conflicts guide? Of course leave Yoast active!

Please let me know about the testing results,
Best,
Nico

[Nico]

This reply is private.

[Nico]

This reply is private.

[Nico]

Thanks for the feedback Josh!

Give me a bit of time to looks into this and see if it’s actually a bug (in the shortcode) or not. And also to find if there’s a JS event for pagination, which I’m mostly sure there is.

Have a great weekend and thanks for the patience while I work on this,
Nico

[Nico]

Hey Karen,

Thanks for your patience! Let me explain how EventBrite Tickets works, and also please review the product video (although it’s a bit outdated) it will show you the big picture → https://theeventscalendar.com/product/wordpress-eventbrite-tickets/

So basically when you import an event from EventBrite (or create it from WordPress and then sync it with EventBrite) a tickets iframe gets added in the bottom of the single event view in your site. This means that all payment and transactions are managed in the EventBrite side and not in your site actually.

Probably the best way to know if the plugin will work for you is to test it out! You can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know if that sounds like a good plan for you,
Best,
Nico

[Nico]

Hey Cassy,

Thanks for following up! Looks like I was wrong and this was not related to the bug that got fixed in the MR.

Let’s start over trouble shooting the issue. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

Hey Daniel,

Sorry for the delay in my reply and also for not getting you a reply in WordPress.org (I did now). The bug was logged after the report in WordPress.org by Andras. I just added this thread to it (so you’ll be notified when a fix is ready and released) and bumped the ticket priority.

I’ll set this ticket status to ‘Pending fix’ o it doesn’t get auto-closed due to inactivity.

Have a great weekend,
Nico

[Nico]

Sure Aaron, I’ve linked this thread with our internal ticket for the feature request so you’ll get a heads-up here when this feature is included and released.

Have a great weekend,
Nico

[Nico]

Hey Tracy,

Thanks for following up and sorry to hear this is still an issue 🙁

This just recently started.

If you think this might be related to a recent plugin update, then you can downgrade our plugins to a past version until we can find out the culprit.

I could found a bug about this functionality being borked by a conflict with Yoast SEO plugin. Can you please try to de-activate said plugin, re-generate permalinks (WP-Admin > Settings > Permalinks > Save Changes) and re-test? If this is the case, then add this snippetto you theme’s (or child theme’s) functions.php file:

add_filter( 'wpseo_canonical', function( $canonical_url ) {
global $wp_query;

return ! empty( $wp_query->tribe_is_event_query ) && wp_is_mobile()
? Tribe__Events__Main::instance()->getLink( tribe_get_mobile_default_view() )
: $canonical_url;
} );


If the above doesn’t help then we will need to further troubleshoot this → Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

Thanks for following up folks!

@ Hans, sorry if obvious but did you actually try to re-generate permalinks after placing the new file (WP-Admin > Settings > Permalinks > Save Changes)?

@ Dan, at the moment we are looking to see if this is actually fixed or not. The work around Hans mentions in his second reply seems to do the trick for now. If you are experiencing other issue apart from the one we are discussing here I recommend you open a new thread for those.

Have a great weekend,
Nico

[Nico]

Thanks for following up Steve!

As you say there are a few caveats when using a personal or business license in a multisite environment:

If you only want to use our plugin on a handful of sub-sites (10 or fewer) and are willing to perform manual updates, then you do not need a multisite license. In this case you can purchase a Personal license (for 1 sub-site), Business license (for 2-3 sub-sites) or an Agency license (for 4-10 sub-sites). More here: https://theeventscalendar.com/knowledgebase/multisite-license/

Thanks for the heads-up about the Elegant theme issue with updates. Hope they can fix this soon!

@Freddy, are you in a mulsite environment as well? Can you please let us know if re-installing fixed this for you?

Please keep me posted if further problems arise,
Best,
Nico

[Nico]

Hey Uwe,

Thanks for letting me know! Just wanted to see if another plugin / theme was getting in the way as this was recently fixed as far as we could test. Having a staging / development site for testing and troubleshooting is always advised in order to this is without affecting the live site.

Can you please describe the steps to reproduce this? Maybe there’s something different I’m not doing. Does the venue for that particular case have a value or is it empty? Are you only seeing this with postal code field? Does the same happens for State/Province field? Also is there any type or cache clearing you can do?

I use the postal code of an venue in other places (customized tribe scripts) and it works fine.

Not sure what you mean by this?

Lastly can you please send a link / URL were I can see this in action?

Please let me know about it,
Best,
Nico

[Nico]

Hey Ray, sorrfy for the delay!

Just adjust the line were the image is called, to the following:

if ( $product = new WC_Product( $ticket['product_id'] ) ) echo $product->get_image('shop_thumbnail', array(), false);

You can replace ‘shop_thumbnail’ for the another image size if you want!

Please let me know if this works,
Best,
Nico

[Nico]

You are welcome James! Thanks for the heads-up 🙂

I Will leave this thread status as ‘Pending Fix’ so it doesn’t get auto-closed before the fix is released.

Have a great weekend,
Nico

[Nico]

This reply is private.

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