[Nico]

Hey great find Pierre, thanks so much for searching for the updated code. Great find!

I came across another problem while using this function. I wanted to add it to related-events.php
It shows the availability but it always uses the stock of the ticket I currently look at.

Well, not sure about the above… Can you clarify a bit?

The code is using the get_the_id function to get the post ID, so probably this is why you always get the same results. We might need to tweak the function to accept the event ID as a parameter. Anyway I’m not sure if I’m understanding this correctly!

Please let me know about it so I can tweak + test the snippet,
Best,
Nico

[Nico]

Hey you are welcome Chris, thanks for the kind words about our support 🙂

However I’m already paying nearly twice the rate for a business licence even though I’m only using 1 site – I can’t remember why – do I need it for a multisite?

No you don’t need a business license if you are using it in just one site. You can totally have a personal license in this case. Take look at the multisite licensing knowledge base article. The copy was in fact updated to reflect this scenario where using a non-multisite license in a single site will require manual updates for now.

I’m really looking forward to a better experience for this type of setup as well. As you say (and the notes above also do) we have to be careful with the decisions we make not to step over the multisite roles logic!

Please let me know if there’s anything else I can do for you here,
Best,
Nico

[Nico]

Thanks for the note Nick! I gave the current list of open bug tickets and don’t see anything related to specific server configuration or PHP version.

To perform the test you can start with a new clean WordPress Multisite install, and just our plugins. Once that’s in place try to import an external feed (from a Google Calendar for example), if that works then try to import from a subsite. If that continues to work, then go ahead an add the theme + other plugins to the site and give this a final test!

Hope it works well,
Best,
Nico

[Nico]

Thanks for following up Oliver! Now I see why I was confused about the issue. You are using a theme shortcode instead of our own shortcodes.

I see two possible solutions here:

• Use theme shortcode: you’ll need to reach out to Church theme authors on this issue and see if they have a solution available for this.
• Use PRO widget shortcodes: PRO widget shortcodes provide the same functionality and will include upcoming instances of recurring events. Event List short code should do the trick!

Please let me know if this helps to clarify the issue,
Best,
Nico

[Nico]

Boom! Glad to hear 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

You are welcome!

As you marked the issue as resolved I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Glad to hear it worked 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for following up Ajay!

Can you link mt to the site where I can see this ?

Also, you are using whats-on slug, I guess it’s the configured slug for events. Can you change the feed URL in the buttons to site_url('whats-on/?ical=1&year-feed=1'). I tested this locally and it was working like a charm so not sure what’s up!

Also can you confirm that modified buttons/links are showing up instead of the default ones?

Thanks,
Nico

[Nico]

Hey Modar & Dan,

Thanks for following up! You seem to be right about it, I was just testing with RSVP but it seems to be still an issue with WooCommerce tickets as you state 🙁

We have already log this as a bug and it will be fixed in the next upcoming maintenance (bug fixes) release.

For now you can add this CSS snippet to hide the opt out message. You can do it with Simple Custom CSS plugin or by adding it to your theme (or child theme) CSS stylesheet:


.tribe-tickets-attendees-list-optout {
display: none!important;
}


It will hide it for all events basically. If this doesn’t work for you please let me know and I can guide you through a more complex solution,

Best,
Nico

[Nico]

Hi there Michael,

Thanks for reaching out to us and sorry to hear about this issue! Let’s try to fix this as soon as possible…

From the screenshots I understand the date is not being updated or showing correcting in two places: single event view and events list view. Right? My first guess is this might be a caching issue (although I don’t recognize a caching plugin other than Wordfence which has an extra feature for performance/caching). If there’s any cache plugin active or a caching layer in the server, Can you try to refresh / invalidate cache? Sometimes looking at the page as a login users works for this, but it depends on the caching method implemented.

Does Event Ticket’s send an update email to the buyer if the event details change in any way?

Right now this is not possible 🙁

Also I see you marked as this was tested with default theme and no other plugins active, the same happened in that scenario?

Please let me know about it,
Best,
Nico

[Nico]

Hi Jake,

Thanks for reaching out to us on this! I’ll help you here…

SO first step is to actually input the link html tag in the ticket description field in the back-end. Once that’s in place you’ll need to create a template override of the template that renders the ticket (more on this on the themer’s guide). For example if you are using RSVP tickets, the corresponding template is wp-content/plugins/event-tickets/src/views/tickets/rsvp.php. Once the copy of the template is in place go ahead an edit the line that outputs the ticket description (line 77 in for RSVP) and change esc_html for htmlspecialchars_decode. It should look like this:


<?php echo htmlspecialchars_decode( $ticket->description ); ?>


With that change you can display html in the description field!

Please let me know if you can make it work on your side or you still need help,
Best,
Nico

[Nico]

That’s great to hear Martin 🙂

Please note that while we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy. This way you can closely inspect the functionality of the plugin + check integration with other components like theme or custom plugins.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey sorry to hear you are giving up with custom filters but I can understand that the time constrains of a project generate priorities!

I’ve took a look and in fact getting a 500 server error, I’ve tried accessing month view via plain permalink (http://calendar.childmags.com.au/?post_type=tribe_events&eventDisplay=month) but I’m getting the same result. Do you have access to the PHP error log in the server? Can you please ask your hosting provider for that or just tell them you want to display PHP errors on the front-end while the site is in dev. This will hopefully give us some clues about what’s causing this.

Thanks,
Nico

[Nico]

Hi there Pierre,

Thanks for reaching out to us on this!

George replied to this same question a while back (for sites using WooCommerce) → https://theeventscalendar.com/support/forums/topic/event-information/#dl_post-985921

Please review the given solution and let me know if it woks for you,
Best,
Nico

[Nico]

This reply is private.

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