Updates for Plugin Not showing – The Events Calendar Pro

[chris]

I’d REALLY like to get this solved, 3rd Thread

Updates for Plugin Not showing – The Events Calendar Pro

[Nico]

Hey Chris,

Sorry to hear that this is still an issue for you 🙁

We recently have been discussing this issue with the team, as we are aware this a continuous issue for some of our customers. I also created an internal bug ticket from your last thread.

The immediate actions we took were to update the knowledge base article and the warning message as well. There solution for this is not quite straightforward as it might seem, there some things to consider:

• The WordPress way is to expose theme/plugin updates at network admin level
• Part of the rationale for this is that an update will impact the entire network (ie, update PRO for one site and it is updated for all of them) so it seems right to keep this at network level
• We could possibly let individual site admins add their license keys on a per-site basis but:
  • The update would still need to happen at network level (though this would at least let a site admin prompt the network admin)
  • Assuming the plugin in question isn’t network activated, it’s still going to require a manual update by the super admin
• Possible impact of a user updating a plugin that might be shared with other subsites

The ticket is assigned to a future release, coming out this year probably but not soon and still to determine. Sorry not to have an immediate solution for this.

Best,
Nico

[Nico]

This reply is private.

[chris]

Thanks Nico, I would say your support is second to none, except maybe to pagely, so thankyou for your response and the PM

I don’t completely understand what you said above TBH and I don’t feel that I wan’t to. I understand the need to protect the multisite licensing model – since it’s such a big ticket item ( and there could be so many sites! ). However I’m already paying nearly twice the rate for a business licence even though I’m only using 1 site – I can’t remember why – do I need it for a multisite?

Anyway, It’s just dissappointing – but thanks for the quick and thorough response, and I look forward to it being resolved somehow down the line 🙂

[Nico]

Hey you are welcome Chris, thanks for the kind words about our support 🙂

However I’m already paying nearly twice the rate for a business licence even though I’m only using 1 site – I can’t remember why – do I need it for a multisite?

No you don’t need a business license if you are using it in just one site. You can totally have a personal license in this case. Take look at the multisite licensing knowledge base article. The copy was in fact updated to reflect this scenario where using a non-multisite license in a single site will require manual updates for now.

I’m really looking forward to a better experience for this type of setup as well. As you say (and the notes above also do) we have to be careful with the decisions we make not to step over the multisite roles logic!

Please let me know if there’s anything else I can do for you here,
Best,
Nico

[Support Droid]

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