Nico

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Viewing 15 posts - 2,296 through 2,310 (of 6,506 total)
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  • in reply to: Produce a copy of tickets sent to customer #1176936
    Nico
    Member

    Thanks for following up Jevon!

    There should no problem with the snippet being in the child theme, just make sure you remove the opening php tag (<?php ), that should be necessary. Also try pasting the copied code into a plain text file and from there copy it over to the functions.php file. In some cases copying directly the code from the forums causes the issue you mention.

    Hope that helps,
    Best,
    Nico

    in reply to: Just purchased ical importer and Facebook events #1176929
    Nico
    Member

    Thanks for the heads-up Erik!

    I could verify what you describe Erik, I went ahead and refunded iCal and Facebook Importers. You should see the funds back in your account in 5-10 days.

    Just to clarify are you the original poster “Aggregator”?

    Have a great weekend,
    Nico

    in reply to: Attendee information lost due to session change #1176914
    Nico
    Member

    David,

    I’ve talked about this with our product manager and he told me some preparation work for this was released recently but not the actual fix to make attendee meta persist regardless the session has expired. He also told me it’s likely to see this released in a maintenance release of 4.3 (4.3.3 / 4.3.4 maybe). This is subject to change due to time constrains but it’s the actual plan.

    Cheers,
    Nico

    Nico
    Member

    This reply is private.

    in reply to: Display organizer's calendar in a different website #1176891
    Nico
    Member

    Thanks for following up Laura!

    There seem to be a bunch of RSS Agregator plugins out there: The 7 Best WordPress RSS Feed Plugins You Can Have in 2016. Personally I’ve never used one, so I guess you should inspect them a bit before choosing one!

    Please let me know if you find one that might be a fit,
    Have a great weekend,
    Nico

    PS: sorry, seems I was using a wrong name 😛

    in reply to: unable to re-active Events Calendar Pro #1176847
    Nico
    Member

    Thanks for following up Matthias and glad to hear the plugins are working now 🙂

    Is it necessary to use exactly the same version of Events Calendar and Events Calendar PRO?

    All of our plugins (not only The Events Calendar and Events Calendar PRO) need to be in the same major version. The major version is always switched when we make a feature release (includes new features no bug fixes) for example just launched version 4.3. In this case 4.3 is the major version number, and as the weeks go by we will start to have maintenance releases for the different plugins (release with bug fixes), for example: 4.3.1 would be the first maintenance release number which can just include a few plugins, the rest of the plugins not included in the maintenance release will stay on the same version number 4.3. Finally we occasionally have hotfix releases (jut one urget bugfix) which add a fourth number to version, for example: 4.3.0.1. You can read more about this in our release schedule page.

    Summing up, just make sure the two first numbers in the version of the plugins match: 4.2.6 with 4.2.7 should go right. On the other hand: 4.2.7 with 4.3 won’t work together.

    Please let me know if this helps,
    Best,
    Nico

    in reply to: Filter Bar covers calendar when responsive in mobile #1176842
    Nico
    Member

    Thanks for following up Chuck! I think we are on the same page now 🙂

    I just reproduced what you describe and I can says it’s the default behaviour of the FilterBar and not something particular to the snippet I sent. Please review the screenscast with the test I did https://cloudup.com/cn8VdlpWTnr . What you see is the default behaviour once the site enters the mobile layout the filter bar is closed and that is saved in a cookie just as if would have closed it manually. This behaviour might not be the best for you but I guess site users generally don’t change browser sizes at any point. Most probably mobile visitors see the mobile layout (for which is great that the filter are closed by default) and desktop users will see whatever is set as default state for filterbar.

    Please let me know your thoughts on this,
    Best,
    Nico

    Nico
    Member

    This reply is private.

    Nico
    Member

    Hey Kate,

    Thanks for following up! I’m mostly sure I follow you here, so want to group events in groups you mention and hence show a different button linking to the event. Right?

    Well first of all let’s see how can the events be distributed in these groups:

    • 1 / 2. List and booking enabled / out of stock: system check for tickets and stock level.
    • 4. Drop-in: If you prefer not to use Event Categories, that cool. We can use tags, PRO additional fields, or plain WordPress custom fields which won’t show on the front-end as opposed to the others. For the example below I assume you use the following tag ‘drop_in’.

    To get this working you’ll need to paste the following snippet in your theme’s (or child theme’s) functions.php file:

    /* Tribe, add custom notice to list view */
    function tribe_add_custom_notice ( ) {

    if ( tribe_events_has_tickets() ){

    if ( tribe_events_has_soldout() ) {

    $html = '<span>Fully Booked</span>';
    } else {

    $html = '<span>Book now</span>';
    }
    } else if ( has_term( 'drop_in', 'post_tag' ) ) {

    $html = '<span>Drop In</span>';
    }

    if ( isset($html) ) echo $html;
    }

    add_action ( 'tribe_events_after_the_event_title', 'tribe_add_custom_notice' );

    Please let me know if we get this part right, in which case we can look at your second request,
    Best,
    Nico

    in reply to: Additional Columns in the Attendees list CSV export #1176782
    Nico
    Member

    Thanks for following up Jack!

    I just made a sample snippet for you to build on top. Just paste it in your theme’s (or child theme’s) functions.php file:

    /* Tribe, adding user meta to the attendees csv export */
    function tribe_export_custom_set_up ( $event_id ) {

    //Add Handler for Community Tickets to Prevent Notices in Exports
    if ( ! is_admin() ) {
    $screen_base = 'tribe_events_page_tickets-attendees';
    } else {
    $screen = get_current_screen();
    $screen_base = $screen->base;
    }
    $filter_name = "manage_{$screen_base}_columns";

    add_filter( $filter_name, 'tribe_export_custom_add_columns', 100 );
    add_filter( 'tribe_events_tickets_attendees_table_column', 'tribe_export_custom_populate_columns', 10, 3 );
    }
    add_action( 'tribe_events_tickets_generate_filtered_attendees_list', 'tribe_export_custom_set_up' );

    function tribe_export_custom_add_columns ( $columns ) {

    $columns['user_nicename'] = "Nicename";

    return $columns;
    }

    function tribe_export_custom_populate_columns ( $value, $item, $column ) {

    if ( isset( $item['user_id'] ) && (int)$item['user_id'] > 0 ) {

    if ( 'user_nicename' == $column ) {
    $user_info = get_userdata((int)$item['user_id']);

    $value = $user_info->user_nicename;
    }

    } else {

    $value = '-';
    }

    return $value;
    }

    That should help you getting started!

    Please let me know if this helps,
    Best,
    Nico

    in reply to: Missing Scheduled Imports Tab #1176706
    Nico
    Member

    Hey Rodrigo,

    Thanks for getting in touch with us! Glad to help you on the forums as well 🙂

    The “Scheduled Imports” tab will only show if you have at least one active schedule import. So just go ahead and create a new import, set it as recurring and let me know if the tab shows for you.

    Best,
    Nico

    in reply to: Organizer URLs adding -2 to the slug #1176700
    Nico
    Member

    Hey Matt,

    Thanks for getting in touch with us! I can help you here …

    Checking in my local install I cannot reproduce this glitch 🙁 Are you seeing this consistently with all organizers you create?

    I guess you are aware of this but WordPress automatically adds the ‘-2’ part of the slug to posts that repeat an existing slug. Maybe you created an organizer with this slug before? Can you check if you are able to edit the slug and remove this part?

    Please let me know about this,
    Best,
    Nico

    in reply to: TEC Pro 4.3 Release #1176697
    Nico
    Member

    Hey Mathew,

    Thanks for getting in touch with us, and for the kind words about the release, we are super stocked ourselves 🙂

    1) The new [tribe_events view=”month”] shortcode for the full calendar is a welcomed addition. I have discovered an issue with the use of category=’”someawsomecategory”. When you advance months, the category is no longer filtered. You see all categories. The same goes for view=”list”, when clicking the previous and next events pagination, the filter is dropped.

    Yes, we indeed discovered this glitch short before shipping the release but decided not to delay the launch for this but fix it in an upcoming maintenance release. We already heard many reports of this, and we will try to fix this as soon as possible. I’ve linked this thread with the bug report so you’ll get a heads-up when the fix is released.

    2) This is more of an FYI. The $venue_details[‘name’] is no longer valid in 4.3. It has been replaced with $venue_details[‘linked_name’]. That was a needle in the haystack find in the /template-tags/venue.php. A popular theme author that begins with AV and ends with DA, makes uses of it in their customization, just in case it pops up on this support forum.

    Thanks so much for the heads-up! Really appreciate as always 😉

    I’ll set the thread status to ‘Pending Fix’ so it doesn’t get auto-closed before we can notify you of the fix.

    Have a great weekend,
    Cheers,
    Nico

    in reply to: Displaying Google calendar or alternative #1176674
    Nico
    Member

    Hey Henrik,

    Thanks for the follow-up! I’m replying here as Shelby is out today. Also don’t worry about your English skills, I’m not a native speaker either 😉

    I mean: Can I import from Google Calendar one time. And after that, it would auto sync the Google Calendar with the website?

    You can set up scheduled imports that will run periodically (every 30 minutes, hourly, daily, etc). Check this article for more details: Managing Your Scheduled Imports in Event Aggregator. Also this one might help as well Event Aggregator: Importing Events from a Feed or URL. Please note the Event Aggregator plugin will import events and update the details on them, but if an event is deleted in the source calendar the plugin won’t recognize that change!

    So if I import different calendars with Events Aggregator, can I then also give each one of them a category, so I can show the ones I like with your filter (FilterBar add-on)

    Yes! You can define a category for each source (each Google Calendar in your case) you import from 🙂 While FilterBar will surely help the user to filter events by category, you might want to check out this free add-on as well The Events Calendar Category Colors.

    Please let us know if you still have any questions on this,
    Have a great weekend,
    Nico

    in reply to: Hovering on map pin shows only one event #1176589
    Nico
    Member

    Hey Toby,

    Thanks for following up! I’m replying as Shelby is out today…

    Well without this function the map is not at all suitable for what we need.

    Sorry to hear about this. I provided this workaround for a customer facing the same challenge: https://theeventscalendar.com/support/forums/topic/maps-markers-with-only-venue-information-2/#dl_post-1166150 – You’ll notice the thread is in Spanish, basically what you need to do is to past the code in there in your theme’s (or child theme’s) functions.php file, and that will make markers show venue title and link instead of the first event title and link.

    I am paying you for the support – I shouldn’t have to pay someone else for a customisation that shouldn’t even be necessary.

    In some cases we are able to help with simple customizations, but some others (as the one you need here) surely would take more time than we can allocate. I understand your point but please note this ‘limit’ is stated in our support policy, and it’s a general rule of the service we provide.

    I hope that the solution provided here works for you, but in case it doesn’t and you feel this is a showstopper for using our plugins you can ask for a full refund within 30 days of purchase. We would be sad to see you go but we surely don’t want to chain you to a product that doesn’t meet your needs.

    Please let us know your thoughts on this,
    Have a great weekend,
    Nico

Viewing 15 posts - 2,296 through 2,310 (of 6,506 total)