Produce a copy of tickets sent to customer

[Jevon]

Hello –

I would like to generate a copy of the tickets that were sent to a customer. I only see an option in the order to allow sending another copy to the customer but I do not see any way that I can generate a copy or send a copy to myself? Is there a way to do this?

[Nico]

Hi there Jevon,

Thanks for getting in touch with us! I can help you out on this 🙂

Hopefully we have a code snippet to copy the site admin in the tickets email:

https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

Just paste the code above in you theme’s (or child theme’s) functions.php file and it should do the trick!

Please let me know if this is what you were looking for,
Best,
Nico

[Jevon]

Whoa – Not sure what happened, but I copied that code and pasted into my functions.php and it immediately crashed my site. Would not load. I had to go into cpanel and access the functions.php file to remove the code. Site is now functioning again.

I tried putting this in the functions.php file in my child theme, is this the problem?

Thanks

[Nico]

Thanks for following up Jevon!

There should no problem with the snippet being in the child theme, just make sure you remove the opening php tag (<?php ), that should be necessary. Also try pasting the copied code into a plain text file and from there copy it over to the functions.php file. In some cases copying directly the code from the forums causes the issue you mention.

Hope that helps,
Best,
Nico

[Nico]

Thanks for following up Jevon!

There should no problem with the snippet being in the child theme, just make sure you remove the opening php tag (<?php ), that should be necessary. Also try pasting the copied code into a plain text file and from there copy it over to the functions.php file. In some cases copying directly the code from the forums causes the issue you mention.

Hope that helps,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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