[Caroline]

Hi Kent,

Thanks for reaching out! Of course–I’d be more than happy to answer these questions for you! 🙂

1. While we don’t offer continuous syncing of our calendars to smartphones or other devices, we do provide buttons on all of our calendar views that will allow you to export an ICS file containing the current displayed events. These files can be imported into a number of popular calendar applications, including those bundled with most smartphones. Simply tap the “Export” button on any calendar or list view, and once the file downloads, you’ll be prompted to import all of the listed events into your calendar. You can read more about this functionality on our Knowledgebase here. This feature is supported by both our free offering The Events Calendar and Events Calendar PRO.
2. If you’re looking to import events into your calendar from an external source such as Google Calendar, you’ll want to take a look at our full-purpose importing solution, Event Aggregator. Event Aggregator pairs with either of our calendar plugins listed above and imports from a number of sources, including iCal/ICS, Google Calendar, Facebook, and Meetup. I’d be glad to answer any questions you might have about Event Aggregator and how it works with our calendar products!

I hope that helps to answer your questions here! Thanks again, and please don’t hesitate to follow up if there’s anything else we can do to assist!

[Caroline]

Hi Jason,

Thanks for reaching out! This sounds like something that might be achievable using the RSVP functionality built into our free ticketing plugin, Event Tickets. You can read more about RSVPs and how they work with The Events Calendar and Event Tickets here on our Knowledgebase. If you’re interested in giving it a try, Event Tickets is a free download from WordPress.org–feel free to search for it and download it from the Plugins section of your WordPress site backend, or you can download a copy here. Let us know over on our WordPress.org forums if you should have any questions as you’re getting things up and running there! 🙂

I hope that helps to answer your question here! Thanks again, and let us know if there’s anything else we can do to assist!

[Caroline]

Hi Joshua,

Thanks so much for reaching out! We’re happy to offer a nonprofit partnership program to provide free and/or discounted product licenses to qualifying organizations–you can find more information as well as our application link on our Knowledgebase here. (Our program documentation only provides information relating to licensing for Events Calendar PRO and Event Tickets Plus, but please feel free to apply and mention that you’re interested in Community Events–we’ll be glad to consider your application this way.) Let us know if you should have any questions about the program that aren’t answered there!

Thank you!

[Caroline]

Hi Jess,

Thanks for reaching out, and I’m so sorry to hear about the issues you experienced with Events Calendar PRO! While we don’t typically field inquiries of this nature here in our pre-sales forum, I’d be glad to quickly assist you with your questions here. 🙂

Should you decide to remove The Events Calendar from your site, the redirect to [your-site-url.com]/events and all event posts and archives will cease to function, but your existing events and plugin settings will remain in the database in case you’d like to reactivate in the future. Any calendar pages or events that were previously indexed by search engines will be removed on the next crawl, which can take up to several days.

Please know that we haven’t fielded any significant bug reports relating to 404s or slow load times in recent months, and our plugins are consistently making great strides in reliability and compatibility with third-party offerings. Our premium support resources exist to provide quick and high-quality support for any issues you might encounter over the course of typical (or atypical!) usage, including theme issues, plugin conflicts, and, indeed, legitimate bugs. Should you decide to try any of our premium plugins again, we’d be more than glad to work with you to ensure that the problems of the past aren’t repeated and that you have a great experience working with our products. That said, if you simply no longer have a need for our offerings, we do understand–but we’re sorry to see you go, and we hope we might have the chance to welcome you back someday!

I hope that helps to address your concerns here! Thanks again for reaching out, and please don’t hesitate to follow up if there’s anything else we can do for you!

[Caroline]

Hi Jack,

Thanks for reaching out, and I’m sorry to hear that you experienced this problem with version 4.4.1.1 of our plugins! We’d love to get a bit more information from you, if you should have a moment to spare for some additional troubleshooting! Would you be so kind as to reinstall 4.4.1.1 on your site, run through our conflict testing steps, and submit a post to our WordPress.org forums with your findings? If conflict testing determines that we’ve found a legitimate bug, we’ll follow up there with an update and next steps!

Thank you, and we hope to see you over on WordPress.org! 🙂

[Caroline]

Hi Milca,

Thanks for reaching out! We’d be more than glad to assist you with this! Would you be so kind as to send us a quick email with the details of your request and your original order number? We’ll prepare an invoice and return it to you as soon as possible.

Thank you!

[Caroline]

Hi Laura,

Thanks for reaching out! As Event Tickets Plus is typically powered by WooCommerce for all purposes related to payment processing (unless another e-commerce platform is chosen), integrations such as this often can and do work without much additional setup. However, we may be limited in the amount of support we’re able to provide for any problems that might occur! Since some WooCommerce extensions rely on the original WooCommerce product pages being used for individual products, this Knowledgebase article may be of use to you as you’re setting things up. I’d suggest giving it a try on a staging or test site to see how things shape up! Should you encounter any issues along the way, you’re more than welcome to reach out to our support team, or we’ll be happy to process a full refund within 30 days of purchase should you decide it’s not quite right for your needs.

I hope that helps to answer your question here! Thanks again, and let me know if there’s anything else I can do to assist!

[Caroline]

Hi James,

Thanks so much for reaching out–we’re thrilled to hear that you’re considering our premium plugins for your site! While we can’t guarantee 100% compatibility with any and all third-party themes and plugins, we do strive to develop all of our products in accordance with WordPress best practices, and we have thousands of users who can attest to their ability to integrate well with nearly all sites! And, of course, for any issues you should encounter, our dedicated support team members are always on hand to assist. 🙂

I’m pleased to report that we do offer a number of shortcodes with Events Calendar PRO, including the new [tribe_events] shortcode, which allows users to embed full calendar views into any post or page on their site. As far as widgets go, I’d suggest browsing through our selection of available widgets and seeing which one might fit best into your layout, though it sounds like our mini calendar widget might be just right straight out of the box!

We hope you’ll consider picking up a copy of Events Calendar PRO to put through its paces and see if it’s a good fit for your site. Please know that we offer a full 30-day refund policy to all of our customers, so if you’re unhappy with your purchase for any reason, just let us know and we’ll gladly refund your payment in full. 🙂 Thanks again for stopping by and taking a look at what we have to offer, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi Chris,

Thanks for reaching out, and I’m sorry for the confusion here! We’d love the opportunity to take this conversation to email so we can help you more directly over there. Would you be so kind as to reach out to us with the details of your inquiry and a link to this thread using our contact form? One of our support staff will be in touch shortly to assist! 🙂

Thank you, and we’ll see you in email!

[Caroline]

Hi Jameson,

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. As you’re a current license holder for one of our premium offerings, we’d be more than glad to assist you over in our premium forums–would you be so kind as to log in to your account and submit a post to the appropriate forum for the affected product?

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you there!

[Caroline]

Hi Jenn,

Thanks for your interest in our plugins! Unfortunately, ticketing support for recurring events is a feature we’re not able to offer at this time (though we’re certainly looking for ways to implement it in the future). We do appreciate you taking the time to reach out, however, and we’d love to keep you updated on any future progress in that area! I’d suggest keeping abreast of the latest updates to our plugins by following us on Facebook or Twitter, or you can subscribe to our newsletter via the form at the bottom of this page. We hope you’ll consider joining us at one of these locations! 🙂

Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Riley,

Thanks so much for stopping by and for considering our plugins! 🙂 I’m pleased to report that there is no limit on the number of events you can create with our one-year licenses. Licensing periods cover product updates and dedicated premium support for the life of the license, and there are no restrictions on actual product usage within that time period. The only exception is our Event Aggregator add-on, which is limited to a certain number of imports per day depending on which license you purchase.

I hope that helps to clarify things a bit! Thanks again, and please don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi Dave,

Thanks for reaching out! If you’ll be using Event Tickets Plus for managing your event RSVPs, you can use the Attendee Information feature to create additional fields and collect extra information from your attendees as needed. Adding an optional text field for other attendees would allow your ticket buyers to supply details for extra people if needed without impacting the checkout experience for solo buyers! Our Knowledgebase article linked above should provide all the info you need to get started using this feature. 🙂

I hope that helps to answer your question! Thanks again, and let us know if there’s anything else we can assist you with!

[Caroline]

Hi Dan,

Thanks for reaching out–and extra thanks for deciding to give some of our premium plugins a try! 🙂 We do offer a handful of pre-assembled product bundles that are available at significant discounts compared to buying each plugin separately. For your setup, you might want to consider the Importer Bundle, which would give you Events Calendar PRO, Event Aggregator, and Filter Bar for only $199! If this sounds like something you might be interested in, we’d be more than glad to process a refund for your single Event Aggregator license so you can take advantage of the discounted bundle pricing. Just let us know!

I hope that helps to answer your question here! Thanks again, and please don’t hesitate to let us know if there’s anything else we can assist with!

[Caroline]

Hi LaToya,

Thanks for getting in touch! We’re happy to offer a nonprofit partnership program to provide free and/or discounted product licenses to qualifying organizations–you can find more information as well as our application link on our Knowledgebase here. Let us know if you should have any questions about the program that aren’t answered there!

Thank you!

[Author]

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