[Josh]

Hey Riccardo,

Thanks for reaching out to us!

You can take a look at the WooCommerce documentation for customizing their cart views as a start here. To get the information you’re looking for though, you’ll need to first get the event associated with the ticket “product” that is in the cart. For this, you can get the product ID and use that to get the “_tribe_wooticket_for_event” meta for that product. This meta is the ID for the associated event.

From there, you can use function like  tribe_get_start_date() and get_the_title() to get the the information that you would like to display within the cart.

Let me know if this helps.

Thanks!

[Josh]

Hey Rachel,

If you want to remove the Tickets email completely, check out the snippet in this thread. It should completely disable the tickets from sending on your site.

Let me know if this helps.

Thanks!

[Josh]

Hey Steve,

I’m not sure I follow the solution with hiding the original form. Do the additional meta fields show when you hide your other form?

Thanks!

[Josh]

Hey Cesar,

In regards to the search, the field isn’t the default search field however, the search performed is the same “?s=” type of search that is utilized by WordPress.

For the “Hourra!” it appears that the screenshot you’ve provided is a customized view. Is it being used here to represent the “Time” for the event? Is it used anywhere else within your site?

Thanks!

[Josh]

Hey Alison,

No problem. Happy to pass the request along.

I’m not sure when this would be implemented, however we are looking at the possibility of overhauling our approach to imports and this will definitely get looked at when this happens.

Thanks!

[Josh]

Hey Laura,

Thanks for reaching out.

Would you mind opening a new thread for this one since it involves a different plugin than the one for the original post?

Thanks!

 

[Josh]

Hey Sean,

Thanks for reaching out to us!

I apologize for the inconvenience of this particular issue.

To verify, when adding the license key, you’re adding:

• via the setting available within the Event Settings > Licenses tab
• Pasting the key into the field and getting the green success message
• Then saving the updated value by clicking the “Update” button at the bottom of the page?

Let me know if this matches the steps you’re currently taking.

Thanks!

[Josh]

Hey Rachel,

Thanks for reaching out to us!

To clarify, are there blank ticket emails being sent out when a non ticket is purchased via your WooCommerce store? Or are blank tickets being emailed when tickets are created and sold on a page (rather than an event)?

Thanks!

[Josh]

Hey Simone,

I believe the role base is Editor for that access. You can test against our free version of the Events Calendar plugin to see if it meets your needs by default in that regard. If not, you could take advantage of a plugin such as https://wordpress.org/plugins/capability-manager-enhanced/ to adjust as needed.

The only commissioned based management that we have built into any of our plugins is the Community Events Tickets plugin. Commissions can be managed using just Event Tickets Plus, however it would require additional plugins depending on which cart management solution you chose (WooCommerce, EDD, etc.)

Thanks!

[Josh]

Hey Carl,

Thanks for following up here with this additional information.

It looks like there is some sort of error with the actual calendar links here. I’ve tried accessing and importing directly in the browser as well as with subscribing with the calendar on my computer and both responded with a similar error of no calendar being present at the set locations.

Out of curiosity, what are the steps that you’re taking to generate this feed link?

Thanks!

[Josh]

Hey Christine,

Thanks for reaching out to us!

Definitely a strange issue to be having here. Since it works while logged in and seems to fail for logged out users, my first inclination would be a caching issue (since some plugins allow you to disable cache for logged in admins).

As an initial test, could you try purging all cache and then disabling the WP Super Cache plugin and see if that changes anything here?

Thanks!

[Josh]

Hey Christopher,

Sorry for the delay and thanks for following up with the additional information!

It appears that this is actually a bug with our latest update. We will be releasing an update soon to address this particular issue. I’ve added this thread to our internal ticket for tracking this particular issue and you’ll be notified here as we make progress.

I apologize for the inconvenience. If you have any questions or concerns about this process, please don’t hesitate to reach out.

Thanks!

[Josh]

Hey Steve,

Thanks for reaching out to us!

I did some testing on this one to see if I could recreate. When on the front-end, looking at the tickets, try increasing the number of tickets that you will be purchasing. The additional ticket information should show up once the number of tickets to be purchased is greater than 0.

Let me know if this helps.

Thanks!

[Josh]

Hey Susan,

Thanks for reaching out to us!

Unfortunately this is a known bug in the latest release. However, the good news is we’re close to releasing a fix for this one.

I’ve added this thread to our internal ticket for tracking this issue and you’ll be notified when the update is available.

I apologize for any inconvenience. If you have any questions or concerns about this process, please don’t hesitate to reach out.

Thanks!

[Josh]

Hey Blankbeard,

Thanks for reaching out to us!

Looking at the files that you would like to customize, you could follow our Themer’s Guide to copy the src > views > modules > meta > organizer.php file into your theme and make the display changes that you would like there.

However, changing the field labels on the admin side would be a little bit trickier. You could try something like this example here for changing the word “events” to “concerts”. You could then add a conditional to limit both to the admin area (is_admin()) as well as the organizer post type ( ‘tribe_organizer’ == $current_screen->post_type ).

Let me know if this helps.

Thanks!

[Author]

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